> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Suspended Listings, Mercari > Suspended Listings for Mercari stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Suspended Listings** is the current count of listings Mercari has taken down for prohibited items, intellectual property infringement, or other policy violations. Every suspended listing is lost sales today and a strike against your seller standing tomorrow. | | | | --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | Mercari listings currently in a suspended state due to a platform policy action. | | **Sample type** | Backend API data from Mercari, refreshed on the standard data refresh. | | **Why it matters** | Suspensions remove items from sale and accumulate against your account. A rising count risks broader account restrictions, not just the individual listing. | | **Reading the value** | A live count. Any value above zero needs attention; the lower the better. | | **Currency** | number | | **Time window** | `RT` | | **Alert trigger** | `>0` | | **Sentiment key** | `mer_suspended_listings` | | **Roles** | owner, operations | ## Calculation Vortex IQ reads the status of each listing from the Mercari API and counts those Mercari has marked suspended at the moment of the refresh. Because the window is real time, the card reflects the current standing of your catalogue rather than a historical tally. A listing leaves the count once you correct the violation and Mercari reinstates it, or once you delete it. ## Worked example *A representative reading of **Suspended Listings** for a typical Mercari reseller.* On the morning of 19 Mar 26 the card jumps from 0 to 4. Opening the detail, three of the four are branded handbags flagged for IP infringement, and the fourth is a fragrance flagged as a prohibited item. The reading tells you Mercari has pulled these from sale and that your account now carries four fresh policy actions. The action is immediate: review each flag, remove the listings that genuinely breach policy so you do not re-trigger the same suspension, and appeal any you believe are wrong with proof of authenticity. Cross-reference [`mer_total_listings`](/nerve-centre/kpi-cards/mercari/total-listings) to gauge what fraction of your catalogue is affected, and [`mer_listings_active`](/nerve-centre/kpi-cards/mercari/active-listings) to confirm how many sellable items remain. Vortex Mind traces upstream causes such as a batch of restricted-brand items uploaded together, and Ask Viq answers plain-English questions like "which suspended listings were flagged for IP this week". ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------ | ---------------------------------------------------------------------- | | [`mer_total_listings`](/nerve-centre/kpi-cards/mercari/total-listings) | Sets the suspended count against your full catalogue size for context. | | [`mer_listings_active`](/nerve-centre/kpi-cards/mercari/active-listings) | Confirms how many sellable items remain once suspensions are removed. | | [`mer_listing_quality_score`](/nerve-centre/kpi-cards/mercari/listing-quality-score) | Weak or non-compliant listings often precede a suspension. | | [`mer_revenue_at_risk`](/nerve-centre/kpi-cards/mercari/revenue-at-risk-live) | Quantifies the revenue exposure that suspensions contribute to. | | [`mer_dispute_rate`](/nerve-centre/kpi-cards/mercari/dispute-rate) | Policy trouble and dispute trouble often move together. | ## Reconciling against Mercari **Where to look in Mercari's own dashboard:** In your Mercari seller account, suspended items surface under your listings view with a status badge and, usually, a notification explaining the policy reason. The card aggregates these into one live count so you do not have to scroll your whole catalogue to find them. Mercari's notifications and your listing statuses are the source of truth for the reason behind each suspension. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | --------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** A suspension applied or lifted between refreshes may briefly differ from what you see live in Mercari. | Variable | Match the period range. | | **Time zone.** Action timestamps may be recorded in a different zone to your dashboard. | Marginal | Confirm time zone match. | | **Filter scope.** The card counts platform suspensions, not listings you have paused or deleted yourself. | Variable | Match filter settings. | **Cross-connector reconciliation:** This card is Mercari-only, but a suspension here should prompt you to check whether the same item type is exposed on your other channels before it triggers a similar action elsewhere. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Suspended Listings update?** It is a real-time card, so it reflects the suspended count read from the Mercari API at each standard data refresh. New suspensions appear and reinstated items drop off on the next refresh. **Q: Why does my Mercari dashboard show a different number?** Differences usually come from timing, where a suspension is applied or lifted between refreshes, or from counting only Mercari's policy actions rather than listings you paused or deleted yourself. **Q: Does this card explain why a listing was suspended?** The card gives you the count and the affected listings; the specific policy reason comes from Mercari's notification on each listing. Vortex Mind can group suspensions by likely cause to speed up your review. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Suspended Listings* is one of hundreds of KPI pulses Vortex IQ tracks across Mercari and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.