> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# DSO Increase Alert, Microsoft Dynamics 365

> DSO Increase Alert for Microsoft Dynamics 365 stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type)

## At a glance

|                    |                                                                                                                                      |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------ |
| **What it counts** | Alert when [DSO](/nerve-centre/kpi-cards/microsoft-dynamics/days-sales-outstanding) rises >10 days vsP. Identifies driver customers. |
| **Tax treatment**  | n/a.                                                                                                                                 |
| **Currency**       | Reporting Currency.                                                                                                                  |
| **Time window**    | `30D vsP`                                                                                                                            |
| **Alert trigger**  | `DSO up >10 days`                                                                                                                    |
| **Roles**          | owner, finance                                                                                                                       |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor: DSO rose from 49 to 58 days (+9). Just under 10-day alert. Top driver: 3 customers in 60+ aging carrying \$1.2M of late AR.

## Sibling cards merchants should reference together

| Card                                                                            | Why pair              |
| ------------------------------------------------------------------------------- | --------------------- |
| [DSO](/nerve-centre/kpi-cards/microsoft-dynamics/days-sales-outstanding)        | Underlying metric.    |
| [AR Aging Buckets](/nerve-centre/kpi-cards/microsoft-dynamics/a-r-aging-detail) | Per-customer drivers. |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> Check Aged Accounts Receivable; identify customers in 60+ aging buckets

**Why may differ:**

| Reason        | Direction | Why                      |
| ------------- | --------- | ------------------------ |
| **Threshold** | Either    | Default 10 days; tunable |

**Cross-connector reconciliation:**

No commerce-side counterpart.

## Known limitations / merchant FAQs

**False positives from seasonal billing?**
Possible. Ask Viq can investigate the cause when DSO spikes.

**Threshold tuning?**
10 days default; tunable. Net-60 tenants typically use 15.

***

### Tracked live in Vortex IQ Nerve Centre

*DSO Increase Alert* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.