> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales Credit Memo Value, Microsoft Dynamics 365

**Metrics type:** [Card](/nerve-centre/overview#metrics-types-explained)

> Total Sales Credit Memo value issued. Includes returns refunds and goodwill credits.

## At a glance

|                    |                                                                                                     |
| ------------------ | --------------------------------------------------------------------------------------------------- |
| **What it counts** | `SUM(Sales Credit Memo Header.Amount)` for posted SCMs in window. Returns + goodwill + corrections. |
| **Tax treatment**  | Net of VAT.                                                                                         |
| **Currency**       | Reporting Currency.                                                                                 |
| **Time window**    | `30D vsP`                                                                                           |
| **Alert trigger**  | `-`                                                                                                 |
| **Roles**          | owner, finance                                                                                      |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor: $184K SCM value this 30D vs $162K prior (+13.6%). Trend signals quality / pricing / fulfilment issue rising.

## Sibling cards merchants should reference together

| Card                                                                                          | Why pair                 |
| --------------------------------------------------------------------------------------------- | ------------------------ |
| [Returns Count](/nerve-centre/kpi-cards/microsoft-dynamics/returns-count)                     | Volume partner.          |
| [Revenue Booked into GL](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-booked-into-gl)   | SCMs reduce revenue.     |
| [Revenue Gap vs Commerce](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-gap-vs-commerce) | SCM = key gap component. |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> **Posted Sales Credit Memos list**

**Why may differ:**

| Reason                        | Direction | Why |
| ----------------------------- | --------- | --- |
| **Multi-Company aggregation** | Card sums |     |

**Cross-connector reconciliation:**

[shopify.refund\_amount](/nerve-centre/shopify/refund_amount), [stripe.refund\_amount](/nerve-centre/stripe/refund_amount) for payment-side refunds.

## Known limitations / merchant FAQs

**Cancel Posted Invoice creates a SCM?**
Yes, BC's Cancel Posted Invoice generates a corrective SCM that nets the original to zero.

**Goodwill credits?**
Counted (any SCM, regardless of cause).

**Healthy SCM rate?**
2 to 6% of Posted Sales Invoice value for B2B; 8 to 18% for DTC.

***

### Tracked live in Vortex IQ Nerve Centre

*Sales Credit Memo Value* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.