> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Sales Orders, Microsoft Dynamics 365

**Metrics type:** [Card](/nerve-centre/overview#metrics-types-explained)

## At a glance

> Count of open Sales Orders (Document Type = Order, not yet fully Invoiced). Volume metric paired with Open SO Value.

|                    |                                                                                            |
| ------------------ | ------------------------------------------------------------------------------------------ |
| **What it counts** | Distinct count of `Sales Header WHERE Document Type = Order AND Outstanding Quantity > 0`. |
| **Currency**       | n/a (count).                                                                               |
| **Time window**    | `RT`                                                                                       |
| **Roles**          | owner, operations                                                                          |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor on BC, snapshot: 491 open Sales Orders. Average value $15,395 = $7.56M open book matches [Open SO Value](/nerve-centre/kpi-cards/microsoft-dynamics/msd-open-so-value). Volume vs value tells operations whether the backlog is many small orders or few large.

## Sibling cards merchants should reference together

| Card                                                                                                   | Why pair        |
| ------------------------------------------------------------------------------------------------------ | --------------- |
| [Open Sales Order Value](/nerve-centre/kpi-cards/microsoft-dynamics/msd-open-so-value)                 | Dollar partner. |
| [SO State Breakdown](/nerve-centre/kpi-cards/microsoft-dynamics/msd-so-state-breakdown)                | Status mix.     |
| [SO to Invoice Lead Time](/nerve-centre/kpi-cards/microsoft-dynamics/sales-order-to-invoice-lead-time) | Velocity.       |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> **Sales > Sales Orders list page** (count visible at bottom)

**Why may differ:**

| Reason                        | Direction | Why |
| ----------------------------- | --------- | --- |
| **Multi-Company aggregation** | Card sums |     |

**Cross-connector reconciliation:**

[shopify.open\_orders\_count](/nerve-centre/shopify/open_orders) for DTC subset.

## Known limitations / merchant FAQs

**Quotes vs Orders?**
Card excludes Quotes.

**Includes Pending Approval?**
Yes.

**Multi-Company aggregation?**
Yes.

***

### Tracked live in Vortex IQ Nerve Centre

*Open Sales Orders* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.