> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unpaid Invoice Count, Microsoft Dynamics 365

**Metrics type:** [Card](/nerve-centre/overview#metrics-types-explained)

## At a glance

> Count of open Customer Ledger Entries (`Document Type = Invoice`, `Open = TRUE`). Volume metric to pair with Overdue Invoice Value.

|                    |                                                                   |
| ------------------ | ----------------------------------------------------------------- |
| **What it counts** | Distinct count of open Sales Invoices in Customer Ledger Entries. |
| **Tax treatment**  | n/a (count metric).                                               |
| **Time window**    | `RT`                                                              |
| **Alert trigger**  | `-`                                                               |
| **Roles**          | owner, finance                                                    |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor on BC, 14 Apr 26: 1,284 unpaid invoices. Average \$8,894 per invoice. Volume vs value tells the collection team where to focus: high-volume + low-value = process automation needed; low-volume + high-value = high-touch escalation.

## Sibling cards merchants should reference together

| Card                                                                                      | Why pair               |
| ----------------------------------------------------------------------------------------- | ---------------------- |
| [Overdue Invoice Value](/nerve-centre/kpi-cards/microsoft-dynamics/overdue-invoice-value) | Dollar value.          |
| [DSO](/nerve-centre/kpi-cards/microsoft-dynamics/days-sales-outstanding)                  | Velocity.              |
| [Cash Application Rate](/nerve-centre/kpi-cards/microsoft-dynamics/cash-application-rate) | Operations efficiency. |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> **Customer Ledger Entries** filtered to Open = TRUE, Document Type = Invoice
> **Power BI > Receivables Insights**

**Why may differ:**

| Reason              | Direction          | Why |
| ------------------- | ------------------ | --- |
| **OData freshness** | Card 15 min behind |     |

**Cross-connector reconciliation:**

No commerce-side counterpart.

## Known limitations / merchant FAQs

**High count + low avg value: action?**
Process automation: lockbox, auto-apply rules, customer self-service portals.

**Multi-Company aggregation?**
Yes.

**Sales Credit Memos count?**
Excluded.

***

### Tracked live in Vortex IQ Nerve Centre

*Unpaid Invoice Count* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.