> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns Count, Microsoft Dynamics 365

> Returns Count for Microsoft Dynamics 365 stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type)

## At a glance

|                    |                                                                                        |
| ------------------ | -------------------------------------------------------------------------------------- |
| **What it counts** | Distinct count of `Sales Header WHERE Document Type = Return Order`, posted in window. |
| **Tax treatment**  | n/a (count).                                                                           |
| **Currency**       | n/a.                                                                                   |
| **Time window**    | `30D vsP`                                                                              |
| **Alert trigger**  | `up >20% vsP`                                                                          |
| **Sentiment key**  | `returns_trend`                                                                        |
| **Roles**          | owner, operations                                                                      |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor: 84 Return Orders this 30D vs 72 prior (+17%). Just below 20% alert. Investigate which SKUs cluster in returns.

## Sibling cards merchants should reference together

| Card                                                                                         | Why pair               |
| -------------------------------------------------------------------------------------------- | ---------------------- |
| [Sales Credit Memo Value](/nerve-centre/kpi-cards/microsoft-dynamics/msd-credit-memos-value) | Dollar value.          |
| [Margin Erosion Alerts](/nerve-centre/kpi-cards/microsoft-dynamics/margin-erosion-alerts)    | Returns affect margin. |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> **Sales > Return Orders list** filtered to date

**Why may differ:**

| Reason                        | Direction | Why |
| ----------------------------- | --------- | --- |
| **Multi-Company aggregation** | Card sums |     |

**Cross-connector reconciliation:**

[shopify.refund\_count](/nerve-centre/kpi-cards/shopify/refunded-orders) for DTC subset.

## Known limitations / merchant FAQs

**Healthy return rate?**
B2B: 1-3%. DTC apparel: 15-25%. Electronics: 5-10%.

**Returns vs Sales Credit Memos?**
A Return Order generates a Sales Credit Memo at posting. This card counts the Return Order document; [Sales Credit Memo Value](/nerve-centre/kpi-cards/microsoft-dynamics/msd-credit-memos-value) counts dollars.

***

### Tracked live in Vortex IQ Nerve Centre

*Returns Count* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.