> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Revenue Gap Spike, Microsoft Dynamics 365

> Revenue Gap Spike for Microsoft Dynamics 365 stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type)

## At a glance

|                    |                                                                                                                                               |
| ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------- |
| **What it counts** | Alert fires when [Revenue Gap vs Commerce](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-gap-vs-commerce) jumps >20% MoM. Lists drivers. |
| **Tax treatment**  | n/a.                                                                                                                                          |
| **Currency**       | Reporting Currency.                                                                                                                           |
| **Time window**    | `30D vsP`                                                                                                                                     |
| **Alert trigger**  | `gap up >20% MoM`                                                                                                                             |
| **Roles**          | owner, finance                                                                                                                                |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor: gap rose from $480K to $680K MoM (+42%). Alert fires. Driver: BigCommerce B2B Released-Not-Invoiced jumped due to billing-cycle batch run skipping a week.

## Sibling cards merchants should reference together

| Card                                                                                                         | Why pair    |
| ------------------------------------------------------------------------------------------------------------ | ----------- |
| [Revenue Gap vs Commerce](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-gap-vs-commerce)                | Headline.   |
| [Revenue Gap, Detailed Breakdown](/nerve-centre/kpi-cards/microsoft-dynamics/revenue-gap-detailed-breakdown) | Drill-down. |

## Reconciling against the vendor's own dashboard

**Where to look:**

Cross-connector alert. No native BC equivalent.

**Why may differ:**

| Reason        | Direction | Why                      |
| ------------- | --------- | ------------------------ |
| **Threshold** | Either    | Default 20% MoM; tunable |

**Cross-connector reconciliation:**

This IS the cross-connector alert.

## Known limitations / merchant FAQs

**Threshold tuning?**
20% MoM default. Stable BC tenants tighten to 10%; volatile tenants loosen to 30%.

**False positives from billing-cycle timing?**
Possible if a Combine Shipments batch is delayed; check the batch log first.

***

### Tracked live in Vortex IQ Nerve Centre

*Revenue Gap Spike* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.