> ## Documentation Index
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# Sales Order to Invoice Lead Time, Microsoft Dynamics 365

> Average days from Sales Order creation to Posted Sales Invoice issued. Reflects fulfilment + billing-cycle health. How to read it, why it matters, and how ...

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type)

> Average days from Sales Order creation to Posted Sales Invoice issued. Reflects fulfilment + billing-cycle health.

## At a glance

|                    |                                                                                            |
| ------------------ | ------------------------------------------------------------------------------------------ |
| **What it counts** | Average days from Sales Order Document Date to matching Posted Sales Invoice Posting Date. |
| **Tax treatment**  | n/a.                                                                                       |
| **Currency**       | n/a.                                                                                       |
| **Time window**    | `30D vsP`                                                                                  |
| **Alert trigger**  | `>7 days OR up >2 vsP`                                                                     |
| **Sentiment key**  | `so_to_invoice`                                                                            |
| **Roles**          | owner, finance, operations                                                                 |

## Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

US distributor: Avg 8.4 days SO-to-Invoice this 30D vs 6.2 prior. Lead time rising = billing backlog or fulfilment slowdown. Action: investigate Combine Shipments batch run schedule.

## Sibling cards merchants should reference together

| Card                                                                                                           | Why pair           |
| -------------------------------------------------------------------------------------------------------------- | ------------------ |
| [Open Sales Order Value](/nerve-centre/kpi-cards/microsoft-dynamics/msd-open-so-value)                         | Stuck book.        |
| [Sales Orders Blocked](/nerve-centre/kpi-cards/microsoft-dynamics/sales-orders-blocked-on-inventory-or-credit) | Why stuck.         |
| [DSO](/nerve-centre/kpi-cards/microsoft-dynamics/days-sales-outstanding)                                       | Downstream impact. |

## Reconciling against the vendor's own dashboard

**Where to look in Business Central:**

> Manual: Posted Sales Invoices vs originating Sales Order Document Date

**Why may differ:**

| Reason                        | Direction | Why |
| ----------------------------- | --------- | --- |
| **Multi-Company aggregation** | Card sums |     |

**Cross-connector reconciliation:**

The DTC commerce side typically settles within hours, dragging avg lead time down for DTC-heavy businesses.

## Known limitations / merchant FAQs

**B2B benchmark?**
Net-30: 5 to 10 days from Order to Invoice. Net-60: 10 to 20 days.

**DTC benchmark?**
Hours to 1 day.

**Combine Shipments batch?**
Many BC tenants batch-invoice weekly via Combine Shipments. Lead time rises if the batch runs less often.

***

### Tracked live in Vortex IQ Nerve Centre

*Sales Order to Invoice Lead Time* is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.