> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Teams sentiment settings, Vortex IQ Nerve Centre

> Industry-standard benchmark bands Vortex IQ AI OS uses to flag Microsoft Teams KPIs as Performing Well or Needs Attention, and how to tune them per company.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/microsoft-teams) · [Sentiment Settings](/nerve-centre/kpi-cards/microsoft-teams/sentiment)**

Vortex IQ **AI OS** ships **industry-standard benchmark bands** for each Microsoft Teams KPI, so your dashboard flags **Performing Well** or **Needs Attention** the moment you connect. **7** of the 21 Microsoft Teams cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction.

The benchmarks below are a starting point grounded in industry standards. Adjust any **Good** or **Bad** threshold to match your business and **save it for your company** in **Settings → Dashboard Settings → Alert Rules**.

## How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

* **Performing** - comfortably inside the good band.
* **Needs Attention** - has breached the band you set. This is where to act.
* **Stable** - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged **Needs Attention**, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

| Card                        | Direction        | Good | Bad | Unit    |
| --------------------------- | ---------------- | ---- | --- | ------- |
| Active User Drop Alert      | Trend            | 0    | -30 | percent |
| Active Users (30d)          | Trend            | 0    | -30 | number  |
| Active Users Change (vsP)   | Trend            | 0    | -30 | percent |
| Collaboration Health Score  | Higher is better | 80   | 55  | score   |
| Message Volume Change (vsP) | Trend            | 0    | -40 | percent |
| Message Volume Drop Alert   | Trend            | 0    | -40 | percent |
| Total Messages (30d)        | Trend            | 0    | -40 | number  |