> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Newegg audit profile, Vortex IQ

> What the Vortex IQ Newegg health audit checks: Newegg Marketplace Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/newegg) · [Audit Profile](/nerve-centre/kpi-cards/newegg/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/newegg/sentiment)**

Will audit Newegg seller account health, MAP compliance, listing suppression, featured-offer position, warranty-claim defects, and cross-channel pricing parity.

## What this audit checks

### Authentication & access

* API Key + Secret Key present and signature validates against /marketplace/seller/account
* Seller ID resolves and account status is ACTIVE (not RESTRICTED or SUSPENDED)
* Token scopes cover itemmgmt, orders, and warranty/claims endpoints

### Account health & policy compliance

* Egg badge status held at GOLD or SILVER (not dropped to BRONZE or NONE)
* Seller rating at or above 4.7
* Warranty SLA compliance percentage within Newegg threshold

### Listing quality & suppression

* No REJECTED listings on /marketplace/seller/itemmgmt
* All protected-brand listings have brand\_authorised = true
* Required tech attributes (chipset, socket, form factor) complete per category
* B2B-relevant SKUs carry b2b\_eligible flag for bizmember search filter

### Buy Box / featured-offer

* Featured-offer win rate tracked per item\_number against competing offers
* Selling price competitive within category band without breaching map\_price
* Active listings with inventory > 0 actually eligible for featured-offer placement

### Order defect & feedback

* DOA / defect claim rate on /marketplace/warranty/claims below threshold
* No warranty claims past resolution\_sla\_deadline (AWAITING\_SELLER backlog)
* On-time shipping rate at or above 95% on /marketplace/orders
* No orders past ship\_by\_date in UNSHIPPED or PARTIALLY\_SHIPPED state

### Cross-channel inventory & pricing parity

* MAP parity vs Amazon / Walmart siblings on shared upc / manufacturer\_part\_number
* No active Newegg listing for a SKU that is out of stock on the commerce sibling
* selling\_price at or above map\_price on every brand-enforced listing

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 0.60  |
| `defect_rate`            | -    | > 0.02   |
| `feedback_score`         | -    | \< 4.5   |
| `listing_suppressed_pct` | -    | > 0.05   |
| `account_health_score`   | -    | \< 50    |

## Data sources

* `GET https://api.newegg.com/marketplace/seller/account` - Account status, Egg badge, warranty SLA compliance
* `GET https://api.newegg.com/marketplace/seller/itemmgmt` - Listing content, brand authorisation, MAP, B2B flags
* `GET https://api.newegg.com/marketplace/orders` - Orders, ship-by dates, on-time shipping defects
* `GET https://api.newegg.com/marketplace/warranty/claims` - Warranty claims, DOA rate, SLA-overdue backlog