> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Late Shipments, Newegg > Late Shipments for Newegg Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Late Shipments** is a Nerve Centre alert metric tracked from Newegg Marketplace data. It surfaces any order that has shipped, or is about to ship, after its ship\_by\_date. On Newegg, missing the dispatch deadline feeds straight into your On-Time Shipping Rate, your order defect metrics, and ultimately your Egg Badge tier, so a slipping count here is an early warning that account health is at risk. The card sits in the executive alert cluster so owners and operations see late dispatch before it shows up as a penalty. | | | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The count of seller-fulfilled orders that have passed, or are at risk of passing, their ship\_by\_date without dispatch, as surfaced by the Newegg Marketplace integration. Each row in the alert list names the order and how far past the deadline it sits. | | **Sample type** | Backend API data from Newegg Marketplace, evaluated in real time against each order's dispatch deadline. | | **Why it matters** | Every late dispatch hurts your On-Time Shipping Rate, contributes to order defect and cancellation metrics, and can drag your Egg Badge tier down. Catching late orders while they can still ship the same day protects both the buyer relationship and the account score. | | **Reading the value** | Zero is the healthy state. Any non-zero count means at least one order is past or near its ship\_by\_date; open the alert list to see which orders and prioritise dispatch. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `any order past ship_by_date` | | **Sentiment key** | `neg_alert_dispatch_sla_miss` | | **Roles** | owner, operations | ## Calculation Calculated automatically from your Newegg Marketplace data. For each open seller-fulfilled order, the card compares the current time against the order's ship\_by\_date and flags any order that has passed, or is approaching, that deadline without a dispatch confirmation. Orders handled under SBN (Shipped By Newegg) are fulfilled from Newegg warehouses and are not counted here, since the dispatch obligation sits with Newegg rather than the seller. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Late Shipments** for a typical merchant on Newegg Marketplace.* Suppose the card sat at zero through the morning, then climbs to 3 by mid-afternoon. Opening the alert list shows three seller-fulfilled orders for the same SKU, each one hour from its ship\_by\_date and not yet handed to the carrier. The pattern points to a single SKU stuck behind a stock-pick delay rather than a warehouse-wide backlog. The merchant pulls those three orders forward, ships them before the cut-off, and the card drops back to zero with the On-Time Shipping Rate intact. For deeper investigation, use Vortex Mind to trace whether the same SKU or carrier lane drives repeat late dispatch; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------- | -------------------------------------------------------------- | | [`neg_on_time_shipping_rate`](/nerve-centre/kpi-cards/newegg/on-time-shipping-rate) | Fulfilment sibling: the rate this alert directly erodes. | | [`neg_pending_shipment`](/nerve-centre/kpi-cards/newegg/pending-shipment) | Fulfilment sibling: open orders still awaiting dispatch. | | [`neg_egg_badge_status`](/nerve-centre/kpi-cards/newegg/egg-badge-status) | Executive sibling: the badge tier late dispatch can pull down. | | [`neg_marketplace_health_score`](/nerve-centre/kpi-cards/newegg/newegg-seller-health-score) | Executive sibling: the composite score late shipments drag on. | ## Reconciling against Newegg Seller Portal **Where to look in the Newegg Seller Portal:** Late and at-risk orders appear in the Seller Portal order management queue, where each order carries its ship\_by\_date and dispatch status. Your seller-fulfilled On-Time Shipping Rate sits under the account performance and seller health summary. This Vortex IQ card watches the same dispatch deadlines so you see slippage before it posts to the performance summary. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------------------------------- | --------- | ----------------------------------------------------------------- | | **Evaluation timing.** Vortex IQ evaluates ship\_by\_date in real time; Seller Portal performance metrics may post on a batch cadence. | Variable | Allow for Newegg's metric posting lag before assuming a miss. | | **Fulfilment scope.** Vortex IQ counts seller-fulfilled orders only; SBN orders are excluded since dispatch is Newegg's obligation. | Lower | Confirm whether the order in question is SBN or seller-fulfilled. | | **Time zone.** Dispatch cut-offs align to the account time zone; a near-deadline order can read differently across zones. | Marginal | Confirm time zone alignment between Vortex IQ and Seller Portal. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Late Shipments update?** This is a real-time alert card. It re-evaluates every open order against its ship\_by\_date on each data refresh (typically every 30-60 minutes for live integrations) and can be forced with a manual refresh from the dashboard. **Q: Why does my Newegg Seller Portal show a different number?** The most common reasons are evaluation timing (Vortex IQ is real time vs Seller Portal's batch posting of performance metrics), fulfilment scope (Vortex IQ counts seller-fulfilled orders, not SBN), and time-zone alignment on the dispatch cut-off. Match these before assuming a real divergence. **Q: How does Late Shipments relate to other fulfilment metrics?** It is the leading indicator behind your On-Time Shipping Rate and a contributor to your Egg Badge and seller health score. Use this alert as the tripwire, then open Pending Shipment and On-Time Shipping Rate to see the standing picture. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Late Shipments* is one of hundreds of KPI pulses Vortex IQ tracks across Newegg Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.