> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Newegg Seller Health Score, Newegg > Newegg Seller Health Score for Newegg Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Newegg Seller Health Score** is the composite account-health pulse tracked from Newegg Marketplace data. It rolls Newegg's own seller-health inputs into a single number: on-time shipping, order defect and cancellation rate, warranty claim SLA, and MAP compliance. Because this score is what gates your Egg Badge eligibility and your placement on brand pages, it sits in the executive command centre so owners, finance, and operations see the one number that summarises account standing first. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The composite Newegg seller health score, derived from on-time shipping, order defect and cancellation rate, warranty claim SLA, and MAP compliance, as surfaced by the Newegg Marketplace integration. A single gauge reading on a 0 to 100 scale. | | **Sample type** | Backend API data from Newegg Marketplace, refreshed on the standard data refresh. | | **Why it matters** | This score gates Egg Badge eligibility and brand-page placement. A falling score is the earliest single signal that one of its component metrics has slipped, before Newegg acts on the badge. | | **Reading the value** | Higher is healthier. Read the gauge against your prior 7-day baseline; a drop means one or more component inputs has regressed. Open the component siblings to find which. | | **Currency** | count | | **Time window** | `RT/7D` | | **Alert trigger** | `<70` | | **Sentiment key** | `neg_marketplace_health_score` | | **Roles** | owner, finance, operations | ## Calculation Calculated automatically from your Newegg Marketplace data. The card combines Newegg's seller-health inputs, on-time shipping rate, order defect and cancellation rate, warranty claim SLA adherence, and MAP compliance, into a single composite reading on a 0 to 100 scale, refreshed on the standard data refresh and held against a rolling 7-day baseline. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Newegg Seller Health Score** for a typical merchant on Newegg Marketplace.* Suppose the gauge has held steady around 88 for weeks, then slips to 71 across a single 7-day window. The composite drop is small in isolation, but it sits just above the alert floor, so it is worth tracing before it crosses. Opening the component siblings shows on-time shipping has dipped under threshold while a cluster of warranty claims aged past SLA. Both feed the same score, and both feed the Egg Badge inputs, so the merchant clears the warranty backlog and tightens dispatch to lift on-time shipping, and the score recovers toward the high 80s. For deeper investigation, use Vortex Mind to trace which component input drives the score movement; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | -------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ | | [`neg_egg_badge_status`](/nerve-centre/kpi-cards/newegg/egg-badge-status) | Executive sibling: the Egg Badge tier this score gates. | | [`neg_on_time_ship_rate`](/nerve-centre/kpi-cards/newegg/on-time-shipping-rate) | Fulfilment sibling: on-time shipping, a core input to the composite. | | [`neg_warranty_claim_backlog`](/nerve-centre/kpi-cards/newegg/open-warranty-claims-overdue) | Fulfilment sibling: overdue warranty claims that drag the score. | | [`neg_map_violations`](/nerve-centre/kpi-cards/newegg/map-violations-selling-below-brand-map) | Listing Health sibling: MAP compliance feeds the composite. | | [`neg_alert_account_health_drop`](/nerve-centre/kpi-cards/newegg/map-warranty-sla-egg-badge-threshold-crossed) | Executive sibling: the tripwire alert that fires when an input breaches. | ## Reconciling against Newegg Seller Portal **Where to look in the Newegg Seller Portal:** The component inputs live across the Seller Portal account health and performance summary: on-time shipping and order defect or cancellation figures sit in the performance section, warranty SLA timers in the RMA and warranty claim queue, and MAP notices under listing compliance. Vortex IQ rolls these into one composite so you read account standing as a single number rather than polling each area. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------------------------------------ | | **Composite weighting.** Vortex IQ combines the inputs into one score; Seller Portal shows each component separately. | Variable | Open the component siblings to see which input moved. | | **Evaluation timing.** Vortex IQ refreshes on its own cadence; Seller Portal metrics may post on Newegg's batch schedule. | Variable | Allow for Newegg's posting lag before assuming a miss. | | **Baseline window.** Vortex IQ holds against a rolling 7-day baseline; Seller Portal may show a different rolling window. | Marginal | Match the comparison window. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Newegg Seller Health Score update?** The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations) and holds the reading against a rolling 7-day baseline. For real-time signals, force a manual refresh from the dashboard. **Q: Why does my Newegg Seller Portal show a different number?** The most common reasons are composite weighting (Vortex IQ rolls several inputs into one score vs Seller Portal's separate component figures), evaluation timing (Vortex IQ's refresh vs Newegg's batch posting), and baseline window differences. Match these before assuming a real divergence. **Q: How does Newegg Seller Health Score relate to other seller-health metrics?** It is the roll-up of its component cards: On-Time Shipping Rate, Open Warranty Claims (overdue), and MAP Violations all feed it, and it gates Egg Badge Status. Use this score as the headline, then open the component siblings to see what drives the movement. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Newegg Seller Health Score* is one of hundreds of KPI pulses Vortex IQ tracks across Newegg Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.