> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # On-Time Shipping Rate, Newegg > On-Time Shipping Rate for Newegg Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **On-Time Shipping Rate** is the fulfilment reliability metric tracked from Newegg Marketplace data. It measures the share of orders shipped by their ship-by date. Newegg weighs this directly into seller health and Egg Badge eligibility, so a rate below threshold drags both, whether the order is seller-fulfilled or routed through SBN (Shipped By Newegg). Because it is one of the loudest inputs to account standing, this card sits in the hero set for owners and operations. | | | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **What it counts** | The percentage of orders shipped on or before their ship-by date over the period, across seller-fulfilled and SBN orders, as surfaced by the Newegg Marketplace integration. | | **Sample type** | Backend API data from Newegg Marketplace, refreshed on the standard data refresh. | | **Why it matters** | On-time shipping is a core input to Newegg's seller health score and Egg Badge eligibility. Slipping below threshold drags both and erodes buyer trust on a tech-focused marketplace where dispatch speed matters. | | **Reading the value** | Higher is healthier. Read the gauge against the prior period; a fall below threshold means a meaningful share of orders missed their ship-by date. | | **Currency** | percent | | **Time window** | `30D vsP` | | **Alert trigger** | `<95%` | | **Sentiment key** | `neg_on_time_ship_rate` | | **Roles** | owner, operations | ## Calculation Calculated automatically from your Newegg Marketplace data. The card divides orders shipped on or before their ship-by date by total shippable orders over the 30-day window, expresses the result as a percentage, and compares it against the prior period. Both seller-fulfilled and SBN orders count. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **On-Time Shipping Rate** for a typical merchant on Newegg Marketplace.* Suppose the gauge usually reads around 98 percent, then drops to 93 percent over the window, falling under the 95 percent line. Tracing it shows a two-day stretch where a carrier pickup was missed and a batch of seller-fulfilled orders shipped a day late. SBN orders in the same window stayed on time. The merchant fixes the pickup schedule and, for high-volume SKUs, shifts more inventory into SBN so dispatch is handled by Newegg Logistics, and the rate climbs back above threshold the following week. For deeper investigation, use Vortex Mind to trace which SKUs or fulfilment path drove the late shipments; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------- | --------------------------------------------------------------------- | | [`neg_late_shipments`](/nerve-centre/kpi-cards/newegg/late-shipments) | Fulfilment sibling: the count of orders that missed ship-by. | | [`neg_pending_ship`](/nerve-centre/kpi-cards/newegg/pending-shipment) | Fulfilment sibling: orders awaiting dispatch that threaten this rate. | | [`neg_orders_per_day`](/nerve-centre/kpi-cards/newegg/orders-day) | Fulfilment sibling: daily order volume that drives dispatch load. | | [`neg_egg_badge_status`](/nerve-centre/kpi-cards/newegg/egg-badge-status) | Executive sibling: the Egg Badge this rate helps protect. | | [`neg_marketplace_health_score`](/nerve-centre/kpi-cards/newegg/newegg-seller-health-score) | Executive sibling: the composite health score this rate feeds. | ## Reconciling against Newegg Seller Portal **Where to look in the Newegg Seller Portal:** On-time shipping appears in the Seller Portal performance and account health section, scored against each order's ship-by date. Confirm whether the Seller Portal view blends seller-fulfilled and SBN orders the same way and that the period matches before reconciling against the Vortex IQ figure. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------------------------- | | **Period boundary.** Vortex IQ uses a 30-day rolling window; Seller Portal performance may use a fixed evaluation window. | Variable | Match the period range. | | **Fulfilment scope.** Vortex IQ blends seller-fulfilled and SBN; a Seller Portal view may split them. | Variable | Confirm which order types each view counts. | | **Carrier scan timing.** A shipment scanned just after the ship-by cutoff may post differently across systems. | Marginal | Allow for carrier scan posting lag. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does On-Time Shipping Rate update?** The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. **Q: Why does my Newegg Seller Portal show a different number?** The most common reasons are period-boundary differences (Vortex IQ's 30-day rolling window vs Seller Portal's evaluation window), fulfilment scope (whether seller-fulfilled and SBN are blended), and carrier scan timing. Match these settings before assuming a real divergence. **Q: How does On-Time Shipping Rate relate to other fulfilment metrics?** It is the headline reliability figure that Late Shipments and Pending Shipment explain: late shipments are the misses behind a drop, and a pending-shipment spike is the early warning. It also feeds the Seller Health Score and Egg Badge. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *On-Time Shipping Rate* is one of hundreds of KPI pulses Vortex IQ tracks across Newegg Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.