> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Rejected Listings, Newegg > Rejected Listings for Newegg Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Rejected Listings** is the listing-health metric tracked from Newegg Marketplace data. It counts item listings that Newegg rejected during content or compliance review. A rejected listing is not buyable, so every rejection is lost shelf space and, on a tech marketplace, often a missing attribute, an image issue, or a brand-authorisation or MAP problem. It sits in the listing-health cluster where owners and operations clear blockers to get items back live. | | | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **What it counts** | The count of item listings rejected by Newegg during content or compliance review, as surfaced by the Newegg Marketplace integration. Each rejected listing is currently not buyable. | | **Sample type** | Backend API data from Newegg Marketplace, refreshed on the standard data refresh. | | **Why it matters** | Rejected listings cannot be purchased, so they are lost shelf space and lost revenue until fixed. Rejections often point to a content gap, an image issue, or a brand-authorisation or MAP problem worth resolving fast. | | **Reading the value** | Zero is the healthy state. Any non-zero count means listings are sitting unbuyable; open the list to see which items and the rejection reason. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `>0` | | **Sentiment key** | `neg_rejected_listings` | | **Roles** | owner, operations | ## Calculation Calculated automatically from your Newegg Marketplace data. The card counts item listings currently in a rejected state from Newegg's content or compliance review and reports them in real time, so a new rejection surfaces on the next refresh rather than waiting for a report. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Rejected Listings** for a typical merchant on Newegg Marketplace.* Suppose the card has read zero for weeks, then jumps to 3 after a feed update. Opening the list shows one motherboard listing rejected for a missing required attribute, one GPU rejected on an image that did not meet Newegg's content rules, and one listing flagged for a brand-authorisation gap. Each is unbuyable until fixed. The merchant corrects the attribute and image and resubmits those two, and chases brand authorisation for the third, and the count falls back toward zero as Newegg re-approves them. For deeper investigation, use Vortex Mind to trace whether rejections cluster around a feed source or a brand; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | --------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------- | | [`neg_required_attr_completeness`](/nerve-centre/kpi-cards/newegg/required-attribute-completeness) | Listing Health sibling: missing attributes are a common rejection cause. | | [`neg_map_flagged_24h`](/nerve-centre/kpi-cards/newegg/newegg-rejected-map-flagged-listings-24h) | Listing Health sibling: recent MAP-flagged and rejected listings. | | [`neg_listings_no_brand_auth`](/nerve-centre/kpi-cards/newegg/listings-without-brand-authorisation) | Listing Health sibling: brand-authorisation gaps that block approval. | | [`new_listings_active`](/nerve-centre/kpi-cards/newegg/active-listings) | Listing Health sibling: live, buyable listings the rejected ones are missing from. | | [`neg_revenue_at_risk`](/nerve-centre/kpi-cards/newegg/revenue-at-risk) | Executive sibling: revenue exposed by unbuyable listings. | ## Reconciling against Newegg Seller Portal **Where to look in the Newegg Seller Portal:** Rejected items appear in the Seller Portal item or listing management view, usually filtered to a rejected or failed-review status, with the rejection reason on each item. The count there should track the Vortex IQ figure. Confirm the status filter and whether items pending resubmission are still counted as rejected before reconciling. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- | ---------------------------------------- | | **Review timing.** Vortex IQ reads the rejected state at its refresh; Newegg posts review outcomes on its own cadence, so a just-rejected item may lag. | Variable | Allow for Newegg's review posting lag. | | **Status scope.** Vortex IQ counts items in a rejected state; a Seller Portal filter may also fold in pending or resubmitted items. | Variable | Match the status filter. | | **Resubmission lag.** A resubmitted item may still show rejected until Newegg re-approves it. | Marginal | Wait for re-approval to clear the count. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Rejected Listings update?** This is a real-time card. It re-reads the rejected-listing count on every data refresh (typically every 30-60 minutes for live integrations) and can be forced with a manual refresh from the dashboard. **Q: Why does my Newegg Seller Portal show a different number?** The most common reasons are review timing (Newegg posts review outcomes on its own cadence), status scope (whether pending or resubmitted items are folded in), and resubmission lag (a resubmitted item shows rejected until re-approved). Match these before assuming a real divergence. **Q: How does Rejected Listings relate to other listing-health metrics?** It is the outcome that the upstream listing cards explain: Required Attribute Completeness, MAP-flagged listings, and Listings Without Brand Authorisation are common rejection causes. Clear those and rejections fall; the revenue exposure shows up in Revenue at Risk. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. The default alerts on any rejection, but you can adjust it to match your business baseline. *** ### Tracked live in Vortex IQ Nerve Centre *Rejected Listings* is one of hundreds of KPI pulses Vortex IQ tracks across Newegg Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.