> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# OpenCart audit profile, Vortex IQ

> What the Vortex IQ OpenCart health audit checks: OpenCart Store Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/opencart) · [Audit Profile](/nerve-centre/kpi-cards/opencart/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/opencart/sentiment)**

Audits an OpenCart store against its Admin API - authentication and access, catalogue and inventory health, order and fulfilment health, customer and retention signals, payments and refunds, and cross-channel revenue at risk for a self-hosted install.

## What this audit checks

### Authentication & access

* API user + key exchange against /api/login returns a valid session token
* Store URL reachable over HTTPS and resolving to the expected OpenCart install
* OpenCart version captured and compared against the latest security release

### Catalogue & inventory health

* Out-of-stock products (quantity = 0) that still show active demand
* Disabled products (status = disabled) still linked in menus or categories
* Products missing SKU or model identifiers
* Empty categories (product\_count = 0) still enabled in navigation

### Order & fulfilment health

* Orders stuck in pending or processing beyond the expected handling window
* Failed orders in the last 24h above the alert threshold
* Fulfilment rate (shipped + complete vs total) within the expected band

### Customer & retention

* Repeat customer rate (order\_count > 1) within the expected band
* Newsletter opt-in rate across active customers
* Repeat buyers not subscribed in a connected email tool

### Payments & refunds

* Refund rate over the trailing 30 days within the expected band
* Cancellation rate over the trailing 30 days within the expected band
* Payment method mix flagged when a single gateway dominates failed orders

### Cross-channel revenue at risk

* OpenCart SKU out of stock but the same SKU active on a marketplace listing
* Orders placed after an email click but unattributed in the email tool
* Top-velocity SKUs receiving a disproportionately small share of ad spend

## Data sources