> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Sales Orders, Oracle ERP Cloud

**Metrics type:** [Card](/nerve-centre/overview#metrics-types-explained)

## At a glance

> Count of open Sales Orders not yet fully invoiced. Volume metric companion to [Open Sales Order Value](/nerve-centre/kpi-cards/oracle-erp/oerp-open-so-value).

|                         |                                                                                              |
| ----------------------- | -------------------------------------------------------------------------------------------- |
| **What it counts**      | `COUNT(SO WHERE status NOT IN ('Cancelled','Closed','Fully Invoiced'))` in Order Management. |
| **Currency**            | n/a (count).                                                                                 |
| **Business Unit scope** | Respects dashboard filter.                                                                   |
| **Time window**         | Real-time snapshot.                                                                          |
| **Alert trigger**       | None default.                                                                                |
| **Roles**               | owner, operations                                                                            |

## Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

A US Fortune 500 distributor on Oracle ERP Cloud. Snapshot 14 Apr 26.

| Status               | Count     |
| -------------------- | --------- |
| Entered              | 142       |
| Booked               | 384       |
| Awaiting Shipping    | 612       |
| Partially Shipped    | 88        |
| Shipped Not Invoiced | 248       |
| **Total Open SOs**   | **1,474** |

Five things to notice:

1. **1,474 open SOs** for a \$900M distributor is healthy throughput.
2. **612 Awaiting Shipping** is the warehouse queue.
3. **248 Shipped Not Invoiced** is the AutoInvoice queue.
4. **142 Entered** is the front-of-funnel.
5. **Volume × value**: pair with average SO value to size each bucket's \$ exposure.

## Sibling cards merchants should reference together

| Card                                                                                      | Why pair        |
| ----------------------------------------------------------------------------------------- | --------------- |
| [Open Sales Order Value](/nerve-centre/kpi-cards/oracle-erp/oerp-open-so-value)           | Dollar view.    |
| [Sales Order State Breakdown](/nerve-centre/kpi-cards/oracle-erp/oerp-so-state-breakdown) | Status pie.     |
| [Average Sales Order Value](/nerve-centre/kpi-cards/oracle-erp/average-sales-order-value) | Average ticket. |

## Reconciling against the vendor's own dashboard

**Where to look in Oracle ERP Cloud:**

> **Order Management → Manage Orders** filter status open
> **OTBI → Order Management Real Time** count

**Why our number may legitimately differ:**

| Reason       | Direction | Why               |
| ------------ | --------- | ----------------- |
| **Sync lag** | Small     | Snapshot vs live. |

**Cross-connector reconciliation:**

| Card                                | Notes                                                     |
| ----------------------------------- | --------------------------------------------------------- |
| Commerce-platform open-orders count | Should match within sync lag for unmapped order tracking. |

## Known limitations / merchant FAQs

**Why count not value?**
Operations workload metric.

**Includes RMAs?**
Configurable; default excludes.

**Multi-BU?**
Yes via filter.

***

### Tracked live in Vortex IQ Nerve Centre

*Open Sales Orders* is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.