> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders on Credit Hold, Oracle ERP Cloud

> Sales Orders blocked at credit-hold gate, ranked by line value. How to read it, why it matters, and how to act on it.

**Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained)  •  **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type)

> Sales Orders blocked at credit-hold gate, ranked by line value.

## At a glance

> Sales Orders held at the Oracle Credit Management gate, ranked by SO value. The Credit Hold subset of [Sales Orders Blocked](/nerve-centre/kpi-cards/oracle-erp/sales-orders-blocked-on-inventory-or-credit), promoted as its own card because Credit Management is a distinct workflow.

|                         |                                                                                                                                          |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **What it counts**      | Open SOs with `Hold Type = Credit Hold` from Oracle Credit Management. Excludes other hold types (inventory, pricing, manual, approval). |
| **Currency**            | Reporting ledger.                                                                                                                        |
| **Business Unit scope** | Respects dashboard filter.                                                                                                               |
| **Time window**         | Real-time snapshot.                                                                                                                      |
| **Alert trigger**       | `>0 high-value held` (default >\$25K).                                                                                                   |
| **Roles**               | owner, finance, operations                                                                                                               |

## Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

## Worked example

A US Fortune 500 distributor on Oracle ERP Cloud. Snapshot 14 Apr 26.

| Customer              | SO count | Total \$        | Reason                |
| --------------------- | -------- | --------------- | --------------------- |
| ACME Industries Inc   | 4        | \$620,000       | Credit limit exceeded |
| Beta Wholesale LLC    | 3        | \$480,000       | Past due 60+ days     |
| Gamma Retail Group    | 2        | \$320,000       | Credit review pending |
| Delta Manufacturing   | 5        | \$280,000       | Credit limit exceeded |
| Various smaller       | 24       | \$1,820,000     | Mixed                 |
| **Total Credit-Held** | **38**   | **\$3,520,000** |                       |

Five things to notice:

1. **\$3.5M of orders blocked at credit gate.** This is real revenue at risk; until released, no GL booking.
2. **Top 4 customers hold 48% of the \$.** Concentration: a few customer-specific resolutions clear half the held value.
3. **"Credit limit exceeded"** is the most actionable bucket. Either expand the limit (if customer is healthy) or collect on past-due to free up credit.
4. **"Past due 60+ days"** triggers automatic hold per Oracle Credit Management policy. Resolution: pay the past-due, then auto-release.
5. **Cross-reference [Customer Credit Utilisation](/nerve-centre/kpi-cards/oracle-erp/customer-credit-utilisation):** which customers are at high % of limit; predicts upcoming holds.

## Sibling cards merchants should reference together

| Card                                                                                                   | Why pair                          |
| ------------------------------------------------------------------------------------------------------ | --------------------------------- |
| [Sales Orders Blocked](/nerve-centre/kpi-cards/oracle-erp/sales-orders-blocked-on-inventory-or-credit) | Parent card.                      |
| [Customer Credit Utilisation](/nerve-centre/kpi-cards/oracle-erp/customer-credit-utilisation)          | Predictive.                       |
| [Credit Hold Spike](/nerve-centre/kpi-cards/oracle-erp/credit-hold-spike)                              | Alert layer.                      |
| [A/R Aging Detail](/nerve-centre/kpi-cards/oracle-erp/a-r-aging-detail)                                | Past-due drivers of credit holds. |

## Reconciling against the vendor's own dashboard

**Where to look in Oracle ERP Cloud:**

> **Credit Management → Manage Credit Reviews**
> **Order Management → Manage Holds** filter Hold Type = Credit
> **OTBI → Credit Management Real Time**

**Why our number may legitimately differ:**

| Reason                | Direction | Why                                         |
| --------------------- | --------- | ------------------------------------------- |
| **In-flight release** | Either    | Holds being released at moment of snapshot. |

**Cross-connector reconciliation:**

Oracle-internal Credit Management metric.

## Known limitations / merchant FAQs

**Who releases credit holds?**
Credit Management module owner, typically a Credit Manager role. Approval workflow per dollar threshold.

**Auto-release possible?**
Yes for some triggers (past-due payment received). Manual for credit-limit-exceeded.

**Multi-Ledger view?**
Yes via filter. Some Fortune 500 setups have separate Credit Management policies per region.

***

### Tracked live in Vortex IQ Nerve Centre

*Orders on Credit Hold* is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.