> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PagerDuty sentiment settings, Vortex IQ Nerve Centre

> Industry-standard benchmark bands Vortex IQ AI OS uses to flag PagerDuty KPIs as Performing Well or Needs Attention, and how to tune them per company.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/pagerduty) · [Audit Profile](/nerve-centre/kpi-cards/pagerduty/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/pagerduty/sentiment)**

Vortex IQ **AI OS** ships **industry-standard benchmark bands** for each PagerDuty KPI, so your dashboard flags **Performing Well** or **Needs Attention** the moment you connect. **7** of the 21 PagerDuty cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction.

The benchmarks below are a starting point grounded in industry standards. Adjust any **Good** or **Bad** threshold to match your business and **save it for your company** in **Settings → Dashboard Settings → Sensitivity**.

## How sentiment powers triage

Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on:

* **Performing** - comfortably inside the good band.
* **Needs Attention** - has breached the band you set. This is where to act.
* **Stable** - within range, or an informational card with no good/bad direction.

Any KPI that has not met its sentiment band is flagged **Needs Attention**, so you go straight to the handful of cards that need action instead of scanning hundreds of charts.

| Card                                                                                             | Direction        | Good | Bad   | Unit         |
| ------------------------------------------------------------------------------------------------ | ---------------- | ---- | ----- | ------------ |
| [Escalation Rate](/nerve-centre/kpi-cards/pagerduty/escalation-rate)                             | Lower is better  | 10   | 30    | %            |
| [Event Submission Success Rate](/nerve-centre/kpi-cards/pagerduty/event-submission-success-rate) | Higher is better | 99.9 | 99    | %            |
| [Mean Time to Acknowledge](/nerve-centre/kpi-cards/pagerduty/mean-time-to-acknowledge)           | Lower is better  | 300  | 900   | duration\_ms |
| [Mean Time to Resolve](/nerve-centre/kpi-cards/pagerduty/mean-time-to-resolve)                   | Lower is better  | 3600 | 14400 | duration\_ms |
| [Median Submission Latency](/nerve-centre/kpi-cards/pagerduty/median-submission-latency)         | Lower is better  | 1000 | 5000  | duration\_ms |
| [Routing Key Health](/nerve-centre/kpi-cards/pagerduty/routing-key-health)                       | Higher is better | 100  | 95    | %            |
| [Webhook Back-Sync Lag](/nerve-centre/kpi-cards/pagerduty/webhook-back-sync-lag)                 | Lower is better  | 30   | 300   | duration\_ms |