> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PostNord audit profile, Vortex IQ

> What the Vortex IQ PostNord health audit checks: PostNord: Pan-Nordic OTD, SE-to-NO Non-EU Customs & Cross-Channel Fulfilment Leak

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/postnord) · [Audit Profile](/nerve-centre/kpi-cards/postnord/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/postnord/sentiment)**

PostNord is the pan-Nordic carrier of record for merchants shipping across SE / NO / DK / FI on a single contract. The distinctive complication: Norway is not in the EU, so SE-to-NO (and DK/FI-to-NO) parcels require customs declarations even though both ends are Nordic. Findings either cost a customer (OTD slip in one of four markets, SE-NO border hold) or surface cost arbitrage (pan-Nordic pricing vs Bring NO / DPD DK per corridor). Auth is the unusual 'apikey' query-string parameter (not a header). Cross-references commerce siblings via order\_ref, carrier siblings (Bring / DPD) via zone, and tracking continuity via tracking\_number.

## What this audit checks

### Authentication & access

* apikey query-string parameter still authorises requests (no 401/403 on /restapi/shipment/v2/track)
* Consignor number maps to an active PostNord business contract (no 'unknown consignor')
* country\_of\_origin enum value (SE/NO/DK/FI) matches the live contract pricing tier
* Sandbox vs production apikey not crossed (probe returns real shipments, not sandbox stubs)

### On-time delivery & transit

* Pan-Nordic OTD \< 90% rolling 30D (actual\_delivery vs expected\_delivery)
* Per-country OTD divergence: any of SE/NO/DK/FI more than 5pp below the pan-Nordic average
* Avg transit days breach: intra-EU corridor > 3d or SE-NO border corridor > 5d
* Sunday-delivery success rate \< 85% where the service is offered by postcode

### Exceptions & failed deliveries

* Exception rate > 3% rolling 30D (status Exception across shipments)
* AttemptedDelivery without subsequent Delivered within 48h (first-attempt failure)
* MyPack Collect parcels uncollected past the pickup-point hold window
* Refused / ReturnedToSender rate spike vs prior period

### Damaged / lost parcels

* Lost-parcel rate (status Lost) > 0.3% rolling 90D
* Damaged-parcel claim rate > 0.5% rolling 90D
* Return-label (RMA) parcels stuck InTransit and never Received
* Claim value as % of PostNord shipping spend > 1% rolling 90D

### Tracking data completeness

* Tracking-event gap > 24h intra-EU (SE/DK/FI) on in-transit shipments
* Tracking-event gap > 3d on SE-NO non-EU border (AwaitingCustoms stall)
* Shipments with a tracking\_number but zero tracking\_event rows (silent parcels)
* Delivered status with no recorded actual\_delivery timestamp (OTD-uncomputable)

### Cross-channel fulfilment SLA (the kill-shot area)

* Cross-channel: shipments past expected\_delivery joined to commerce\_sibling orders -> revenue at risk per Nordic channel
* Cross-channel: Nordic commerce order with no PostNord shipment after 48h -> dispatch SLA breach
* Cross-channel: SE-NO parcels stuck AwaitingCustoms > 3d -> proactive commercial-invoice / IOSS fix candidates
* Cross-channel: PostNord cost\_sek per to\_country\_code more than 10% above Bring / DPD sibling on the same corridor -> pan-Nordic pricing arbitrage

## Severity thresholds

| Signal                        | Warn | Critical |
| ----------------------------- | ---- | -------- |
| `on_time_delivery_rate`       | 92   | 90       |
| `exception_rate`              | 2    | 3        |
| `avg_transit_days`            | 3    | 5        |
| `damaged_rate`                | 0.3  | 0.5      |
| `tracking_gap_pct`            | 5    | 10       |
| `se_no_customs_clearance_pct` | 85   | 80       |
| `lost_parcel_rate_pct`        | 0.2  | 0.3      |
| `sunday_success_rate`         | 90   | 85       |
| `claim_value_pct_of_spend`    | 0.5  | 1        |
| `auth_token_failures_24h`     | 1    | 5        |

## Data sources

* `GET https://atapi2.postnord.com/restapi/shipment/v2/shipments` - Shipment list (status / OTD / cost / customs flag)
* `GET https://atapi2.postnord.com/restapi/shipment/v2/track` - Tracking events (continuity + border stalls)
* `POST https://atapi2.postnord.com/restapi/shipment/v2/shipments` - Label generation (write-side, print-failure probe)
* `POST https://atapi2.postnord.com/restapi/shipment/v2/returns` - Return-label (RMA) creation and status