> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # OTD by Nordic Country, PostNord > OTD by Nordic Country for PostNord stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Delivery Performance](/nerve-centre/connectors#connectors-by-type) ## At a glance > On-time delivery rate broken out per destination country across PostNord's four core Nordic markets: Sweden (SE), Norway (NO), Denmark (DK) and Finland (FI). The blended OTD dial can read healthy while a single country quietly degrades, so this horizontal-bar card separates each national network. Because PostNord runs distinct per-country operations (with the SE / DK heritage from the Posten Sverige and Post Danmark merger, plus NO and FI delivery partners), a drop confined to one country is almost always a local operational signal, not a network-wide one. | | | | ---------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it shows** | OTD per country: `COUNT(delivered_at <= aim_delivery_date) / COUNT(delivered_at IS NOT NULL)` computed separately for SE, NO, DK and FI destinations, rendered as a horizontal bar per country. | | **Data source** | `detail`: per-country OTD across SE/NO/DK/FI; country-specific drift signals local PostNord operational issues. Reads the destination country and aim date from `GET /shipments/v1/parcels` and the delivery scan from `GET /shipments/v1/parcels/{id}/events`. | | **Time window** | `30D vsP` (rolling 30 days, period-over-period, so each country's bar carries its own change versus the prior 30 days). | | **Alert trigger** | `any country <90%`. The alarm is per country, not on the blend, so a single national network falling below 90 percent fires even if the aggregate is fine. | | **Domestic vs cross-border** | Each country bar is computed against PostNord's aim for that destination. Cross-border Nordic lanes (e.g. SE-to-NO) carry a longer aim than same-country domestic and are attributed to the destination country. | | **Climate sensitivity** | Norway and Finland routes are more weather-exposed in winter (Dec to Feb): expect 2 to 5 points of seasonal softness on NO / FI bars that is climate, not carrier failure. | | **Roles** | owner, operations | ## Calculation Calculated automatically from your PostNord data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A Stockholm-based DTC outdoor-apparel brand shipping pan-Nordic on PostNord, around 2,800 parcels a week. Reading taken at 09:00 CET on 14 Mar 26 for the trailing 30 days (12 Feb 26 to 13 Mar 26). | Country | Consignments (30D) | Delivered on or before aim | OTD | vs prior 30D | | ------------ | ------------------ | -------------------------- | --------- | ------------ | | Sweden (SE) | 6,420 | 6,253 | 97.4% | +0.3 pt | | Denmark (DK) | 2,180 | 2,096 | 96.1% | -0.2 pt | | Finland (FI) | 1,510 | 1,438 | 95.2% | -1.1 pt | | Norway (NO) | 1,690 | 1,470 | **87.0%** | **-7.4 pt** | | **Blended** | **11,800** | **11,257** | **95.4%** | -1.0 pt | The blended dial reads **95.4 percent**, which on the headline [On-Time Delivery Rate](/nerve-centre/kpi-cards/postnord/on-time-delivery-rate) card would not trip its `<95%` warn. But the Norway bar reads **87.0 percent**, below the `any country <90%` floor, so this card fires. Five things to notice: 1. **The blend hid the problem.** Sweden's volume (54 percent of parcels) is propping up the aggregate. Norway is collapsing and the headline card barely flinched. This per-country view is the reason the card exists. 2. **A 7.4-point single-country drop in February is a strong weather candidate.** Norway routes are the most weather-exposed in the network. Cross-check the PostNord service alerts for the period: a northern-Norway snow event or a closed mountain corridor explains a sharp NO-only drop without any SE / DK / FI movement. 3. **If it is not weather, it is customs.** Norway is outside the EU customs union, so SE-to-NO and DK-to-NO parcels clear a border. A customs backlog drops Norway OTD specifically. Confirm against [SE-to-NO Customs Clearance Rate (\<3d)](/nerve-centre/kpi-cards/postnord/se-to-no-customs-clearance-rate-3d): if clearance has slipped, the OTD drop is border-driven, not last-mile. 4. **Sweden and Denmark are the operational baseline.** SE at 97.4 and DK at 96.1 are healthy incumbent-network readings. Use them as the control: if SE / DK are steady and only NO moves, the cause is specific to the Norway corridor, not a pan-Nordic PostNord problem. 5. **Finland's -1.1 point drift is noise, not a signal.** A point of movement on the smallest-volume country is within normal monthly variation. Do not action FI on this reading; watch whether it trends over two or three periods before treating it as real. ## Sibling cards merchants should reference together Per-country OTD localises a problem; pair it with these to find the cause and the cost: | Card | Why pair it with OTD by Nordic Country | What the combination tells you | | ---------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------- | | [On-Time Delivery Rate](/nerve-centre/kpi-cards/postnord/on-time-delivery-rate) | The blended headline this card decomposes. | If the headline holds but a country fails here, the blend is masking a local issue. | | [SE-to-NO Customs Clearance Rate (\<3d)](/nerve-centre/kpi-cards/postnord/se-to-no-customs-clearance-rate-3d) | Norway-specific border friction. | A Norway OTD drop with slipping customs clearance is border-driven, not last-mile. | | [Revenue Mix by Nordic Country (SE/NO/DK/FI)](/nerve-centre/kpi-cards/postnord/revenue-mix-by-nordic-country-senodkfi) | Weights each country's commercial importance. | A drop in a high-revenue country matters far more than the same drop in a small one. | | [OTD by Route](/nerve-centre/kpi-cards/postnord/otd-by-route) | Drills below country to specific lanes. | Confirms whether a country drop is whole-network or concentrated on 2 to 3 routes. | | [Avg Transit (days)](/nerve-centre/kpi-cards/postnord/avg-transit) | The transit-time view per country. | A rising transit time in a country precedes its OTD falling. | | [Late Shipments](/nerve-centre/kpi-cards/postnord/late-shipments) | The absolute late count behind the percentages. | Translates a country's OTD drop into a customer-service workload. | | [PostNord Cost vs Bring/DPD per Country](/nerve-centre/kpi-cards/postnord/postnord-cost-vs-bringdpd-per-country) | The carrier-mix lever per country. | If Norway OTD stays chronically low, the cost-vs-reliability case for routing NO via Bring strengthens. | ## Reconciling against the source **Where to look in PostNord's own tooling:** Open the [PostNord Business Portal](https://portal.postnord.com/) shipment / delivery report and filter by destination country (Land), service code, and a 30-day delivered window. The closest like-for-like view is delivered consignments per country against their aim date. PostNord publishes per-market service information, so a country drop here should be checked against PostNord's country-specific service alerts for the same dates. **Why our number may legitimately differ from the portal:** | Reason | Direction | Why | | -------------------------------- | ------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Carrier-local time** | Boundary off | PostNord scan timestamps are recorded in carrier-local time, and the Nordic countries span CET / CEST plus Finland's EET / EEST. A delivery near midnight can fall on a different calendar day per country, shifting a handful of consignments at the window boundary. | | **Tracking-event ingestion lag** | Ours can lag | Scans push in batches; a country's most recent day can read slightly stale until the latest events ingest. | | **Cross-border attribution** | Either | A SE-to-NO parcel is attributed to Norway (the destination); the portal may group it under the origin market depending on the report filter, so per-country totals can differ by the cross-border slice. | | **Aim-date basis** | Either | The card scores against PostNord's published aim for the destination; a portal view set to a different reference date (booking date vs aim date) will not match line for line. | ## Known limitations / merchant FAQs **Why does Norway always sit a few points below Sweden, even in a good month?** Geography and customs. Norway has longer transit corridors, more weather-exposed routes, and is outside the EU customs union so cross-border parcels clear a border. A structural 2 to 5 point gap below Sweden is normal. The alert at 90 percent is set to catch a genuine breakdown, not this baseline gap. Read NO alongside [SE-to-NO Customs Clearance Rate (\<3d)](/nerve-centre/kpi-cards/postnord/se-to-no-customs-clearance-rate-3d). **One country dropped but the headline OTD looks fine. Which do I trust?** Both, for different jobs. The headline tells you overall network health; this card tells you where a problem is concentrated. A high-volume country can mask a small-country collapse in the blend, which is exactly why per-country exists. Action the country that breached, weighted by its share on [Revenue Mix by Nordic Country (SE/NO/DK/FI)](/nerve-centre/kpi-cards/postnord/revenue-mix-by-nordic-country-senodkfi). **Is a single-country winter drop a carrier failure?** Often not. Nordic winters close roads in northern Sweden and Norway and suspend Danish archipelago ferry routes. A December-to-February dip on NO / FI of a few points is climate. The card does not auto-exclude weather days, it records actual experience, so annotate seasonal context rather than re-baselining permanently. **Finland moved a point. Should I act?** Probably not yet. Finland is usually the smallest-volume bar, so a single point of movement is within monthly noise. Wait for a trend across two or three periods before treating it as real. The `vsP` change column helps you see whether a move is sustained. **Why might a country's bar differ from the PostNord portal's figure?** Time zone and attribution. PostNord records scans in carrier-local time across CET and Finland's EET, so midnight-boundary deliveries shift between days. Cross-border parcels are attributed here to the destination country, which a portal report grouped by origin will split differently. The totals reconcile once you align the filter and allow for ingestion lag. **A country dropped below 90 percent. What is the playbook?** In order: (1) check PostNord's country-specific service alerts for weather or incidents on the dates, (2) if the country is Norway, check [SE-to-NO Customs Clearance Rate (\<3d)](/nerve-centre/kpi-cards/postnord/se-to-no-customs-clearance-rate-3d) for a border backlog, (3) drill into [OTD by Route](/nerve-centre/kpi-cards/postnord/otd-by-route) to see if the drop is whole-country or concentrated on a few lanes, (4) if the country runs chronically low, evaluate routing it via [Bring or DPD](/nerve-centre/kpi-cards/postnord/postnord-cost-vs-bringdpd-per-country). *** ### Tracked live in Vortex IQ Nerve Centre *OTD by Nordic Country* is one of hundreds of KPI pulses Vortex IQ tracks across PostNord and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.