> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Abandoned Carts, PrestaShop

> Abandoned Carts for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

**Card class:** 🦸 Hero  \*  **Category:** Abandoned Carts  \*  **Chart:** `kpi`

## At a glance

> COUNT(carts WHERE cart.id NOT IN (SELECT id\_cart FROM orders)) windowed on cart.date\_upd - a cart that never became an order.

|                      |                                                                                                                                 |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **What it measures** | COUNT(carts WHERE cart.id NOT IN (SELECT id\_cart FROM orders)) windowed on cart.date\_upd - a cart that never became an order. |
| **Format**           | `number`                                                                                                                        |
| **Time window**      | `30D vsP`                                                                                                                       |
| **Alert trigger**    | `>2x 30D avg`, driven by `sentiment_key: abandonment_rate`                                                                      |
| **Sensitivity band** | lower is better - good at/below 65, bad at/above 80                                                                             |
| **Roles**            | owner, marketing, operations                                                                                                    |
| **Data type**        | Derived                                                                                                                         |

## Calculation

```
COUNT(carts WHERE cart.id NOT IN (SELECT id_cart FROM orders)) windowed on cart.date_upd - a cart that never became an order.
```

PrestaShop order classification uses the order-state machine: paid = `current_state` in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

## Why it matters

Abandoned Carts is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.