> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed Payment Value, PrestaShop

> Failed Payment Value for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

**Card class:** Non-Hero  \*  **Category:** Payments  \*  **Chart:** `kpi`

## At a glance

> SUM(orders.total\_paid\_tax\_incl) WHERE current\_state = 8 (payment error) over date\_add window - recoverable lost revenue.

|                      |                                                                                                                               |
| -------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| **What it measures** | SUM(orders.total\_paid\_tax\_incl) WHERE current\_state = 8 (payment error) over date\_add window - recoverable lost revenue. |
| **Format**           | `currency`                                                                                                                    |
| **Time window**      | `30D vsP`                                                                                                                     |
| **Alert trigger**    | `-`                                                                                                                           |
| **Roles**            | owner, finance, operations                                                                                                    |
| **Data type**        | API-derived                                                                                                                   |

## Calculation

```
SUM(orders.total_paid_tax_incl) WHERE current_state = 8 (payment error) over date_add window - recoverable lost revenue.
```

PrestaShop order classification uses the order-state machine: paid = `current_state` in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

## Why it matters

Failed Payment Value is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.