> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Checkout Rate, PrestaShop

> Guest Checkout Rate for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

**Card class:** Non-Hero  \*  **Category:** Customers & Retention  \*  **Chart:** `gauge`

## At a glance

> COUNT(orders whose id\_customer maps to customers.is\_guest = 1) / COUNT(orders) over paid-state window.

|                      |                                                                                                          |
| -------------------- | -------------------------------------------------------------------------------------------------------- |
| **What it measures** | COUNT(orders whose id\_customer maps to customers.is\_guest = 1) / COUNT(orders) over paid-state window. |
| **Format**           | `percent`                                                                                                |
| **Time window**      | `30D`                                                                                                    |
| **Alert trigger**    | `-`                                                                                                      |
| **Roles**            | owner, marketing                                                                                         |
| **Data type**        | Derived                                                                                                  |

## Calculation

```
COUNT(orders whose id_customer maps to customers.is_guest = 1) / COUNT(orders) over paid-state window.
```

PrestaShop order classification uses the order-state machine: paid = `current_state` in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

## Why it matters

Guest Checkout Rate is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.