> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unfulfilled Backlog Alert, PrestaShop

> Unfulfilled Backlog Alert for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

**Card class:** Non-Hero  \*  **Category:** Nerve Centre  \*  **Chart:** `alert_list`

## At a glance

> Paid-but-not-shipped orders (current\_state IN 2,3,9) ageing past 48h on date\_add - staffing / picklist / 3PL issue before the customer emails.

|                      |                                                                                                                                                  |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| **What it measures** | Paid-but-not-shipped orders (current\_state IN 2,3,9) ageing past 48h on date\_add - staffing / picklist / 3PL issue before the customer emails. |
| **Format**           | `number`                                                                                                                                         |
| **Time window**      | `RT`                                                                                                                                             |
| **Alert trigger**    | `>10 paid orders aged >48h in states 2,3,9`, driven by `sentiment_key: unfulfilled_count`                                                        |
| **Sensitivity band** | lower is better - good at/below 10, bad at/above 50                                                                                              |
| **Roles**            | owner, operations                                                                                                                                |
| **Data type**        | Real-time                                                                                                                                        |

## Calculation

```
Paid-but-not-shipped orders (current_state IN 2,3,9) ageing past 48h on date_add - staffing / picklist / 3PL issue before the customer emails.
```

PrestaShop order classification uses the order-state machine: paid = `current_state` in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

## Why it matters

Unfulfilled Backlog Alert is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.