> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # SAP S/4HANA Cloud sentiment settings, Vortex IQ Nerve Centre > Industry-standard benchmark bands Vortex IQ AI OS uses to flag SAP S/4HANA Cloud KPIs as Performing Well or Needs Attention, and how to tune them per company. **[Nerve Centre KPIs](/nerve-centre/kpi-cards/sap) · [Audit Profile](/nerve-centre/kpi-cards/sap/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/sap/sentiment)** Vortex IQ **AI OS** ships **industry-standard benchmark bands** for each SAP S/4HANA Cloud KPI, so your dashboard flags **Performing Well** or **Needs Attention** the moment you connect. **39** of the 86 SAP S/4HANA Cloud cards are sentiment-tuned; the rest are informational (counts, lists, breakdowns) with no good/bad direction. The benchmarks below are a starting point grounded in industry standards. Adjust any **Good** or **Bad** threshold to match your business and **save it for your company** in **Settings → Dashboard Settings → Sensitivity**. ## How sentiment powers triage Sentiment turns the dashboard into a focus list. Every KPI is sorted into one of three states you can filter on: * **Performing** - comfortably inside the good band. * **Needs Attention** - has breached the band you set. This is where to act. * **Stable** - within range, or an informational card with no good/bad direction. Any KPI that has not met its sentiment band is flagged **Needs Attention**, so you go straight to the handful of cards that need action instead of scanning hundreds of charts. | Card | Direction | Good | Bad | Unit | | ---------------------------------------------------------------------------------------------------------------------------------- | ---------------- | ---- | ----- | -------- | | [A/R Aging Detail](/nerve-centre/kpi-cards/sap/a-r-aging-detail) | Lower is better | 5 | 25 | Currency | | [AP Aging - 60+ Days](/nerve-centre/kpi-cards/sap/ap-aging-60-days) | Lower is better | 10 | 30 | % | | [AR Aging on Customers with Active Ecom Orders](/nerve-centre/kpi-cards/sap/ar-aging-on-customers-with-active-ecom-orders) | Lower is better | 5 | 15 | Currency | | [AR Aging - 60+ Days](/nerve-centre/kpi-cards/sap/ar-aging-60-days) | Lower is better | 5 | 15 | % | | [Average Landed Cost per Unit](/nerve-centre/kpi-cards/sap/average-landed-cost-per-unit) | Lower is better | 0 | 10 | Currency | | [Average Sales Document Value](/nerve-centre/kpi-cards/sap/average-sales-document-value) | Watch for drops | 0 | -10 | Currency | | [Cash Application Rate](/nerve-centre/kpi-cards/sap/cash-application-rate) | Higher is better | 95 | 85 | % | | [Cash Collected](/nerve-centre/kpi-cards/sap/cash-collected) | Watch for drops | 0 | -15 | Currency | | [Credit Hold Spike](/nerve-centre/kpi-cards/sap/credit-hold-spike) | Lower is better | 0 | 5 | Count | | [Customer Churn Signals](/nerve-centre/kpi-cards/sap/customer-churn-signals) | Lower is better | 0 | 5 | Count | | [Customer Credit Utilisation](/nerve-centre/kpi-cards/sap/customer-credit-utilisation) | Lower is better | 60 | 85 | % | | [DSO Increase Alert](/nerve-centre/kpi-cards/sap/dso-increase-alert) | Lower is better | 0 | 10 | Count | | [Days Sales Outstanding (DSO)](/nerve-centre/kpi-cards/sap/days-sales-outstanding-dso) | Lower is better | 30 | 60 | Count | | [Dead Stock Threshold Breach](/nerve-centre/kpi-cards/sap/dead-stock-threshold-breach) | Lower is better | 0 | 1 | Currency | | [Dead Stock Value](/nerve-centre/kpi-cards/sap/dead-stock-value) | Lower is better | 5 | 15 | Currency | | [ERP-vs-Ecom Inventory Variance % (top-50 SKUs)](/nerve-centre/kpi-cards/sap/erp-vs-ecom-inventory-variance-top-50-skus) | Lower is better | 1 | 5 | % | | [Ecom Customers Absent from SAP Business Partner](/nerve-centre/kpi-cards/sap/ecom-customers-absent-from-sap-business-partner) | Lower is better | 0 | 10 | Count | | [Ecom Customers Absent from SAP Business Partner](/nerve-centre/kpi-cards/sap/ecom-customers-absent-from-sap-business-partner) | Lower is better | 0 | 10 | Count | | [FX Currency Exposure](/nerve-centre/kpi-cards/sap/fx-currency-exposure) | Lower is better | 5 | 15 | Currency | | [High-Value Overdue Invoices](/nerve-centre/kpi-cards/sap/high-value-overdue-invoices) | Lower is better | 0 | 50000 | Currency | | [Inventory Turnover Ratio](/nerve-centre/kpi-cards/sap/inventory-turnover-ratio) | Higher is better | 4 | 2 | Count | | [Invoiced Revenue](/nerve-centre/kpi-cards/sap/invoiced-revenue) | Watch for drops | 0 | -15 | Currency | | [Journal Entries Failing to Post (idoc error queue)](/nerve-centre/kpi-cards/sap/journal-entries-failing-to-post-idoc-error-queue) | Lower is better | 0 | 5 | Count | | [Journal Imbalances (debit != credit)](/nerve-centre/kpi-cards/sap/journal-imbalances-debit-credit) | Lower is better | 0 | 5 | Count | | [Landed Cost Variance vs Standard](/nerve-centre/kpi-cards/sap/landed-cost-variance-vs-standard) | Lower is better | 2 | 5 | % | | [Margin Compression](/nerve-centre/kpi-cards/sap/margin-compression) | Lower is better | 0 | 2 | % | | [Margin by SKU](/nerve-centre/kpi-cards/sap/margin-by-sku) | Higher is better | 30 | 10 | % | | [Open (Unposted) Journal Entries](/nerve-centre/kpi-cards/sap/open-unposted-journal-entries) | Lower is better | 0 | 50 | Count | | [Orders on Credit Hold](/nerve-centre/kpi-cards/sap/orders-on-credit-hold) | Lower is better | 0 | 5 | Count | | [Overdue Invoice Value](/nerve-centre/kpi-cards/sap/overdue-invoice-value) | Lower is better | 0 | 50000 | Currency | | [Period Close Past Deadline (any CompanyCode)](/nerve-centre/kpi-cards/sap/period-close-past-deadline-any-companycode) | Lower is better | 0 | 5 | Count | | [Period Close Status (by CompanyCode)](/nerve-centre/kpi-cards/sap/period-close-status-by-companycode) | Lower is better | 0 | 5 | Count | | [Returns Count](/nerve-centre/kpi-cards/sap/returns-count) | Lower is better | 5 | 20 | Count | | [Revenue Gap Spike](/nerve-centre/kpi-cards/sap/revenue-gap-spike) | Lower is better | 0 | 20 | Currency | | [Revenue Gap vs Commerce](/nerve-centre/kpi-cards/sap/revenue-gap-vs-commerce) | Lower is better | 0 | 5 | Currency | | [SKUs with SAP-vs-Ecom Inventory Drift >5%](/nerve-centre/kpi-cards/sap/skus-with-sap-vs-ecom-inventory-drift-5) | Lower is better | 1 | 5 | Count | | [Sales Document to Invoice Lead Time](/nerve-centre/kpi-cards/sap/sales-document-to-invoice-lead-time) | Lower is better | 3 | 7 | Count | | [Sales Documents Blocked on Inventory or Credit](/nerve-centre/kpi-cards/sap/sales-documents-blocked-on-inventory-or-credit) | Lower is better | 0 | 5 | Currency | | [Top Findings Across Company Codes](/nerve-centre/kpi-cards/sap/top-findings-across-company-codes) | Lower is better | 0 | 5 | Count |