> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Segment audit profile, Vortex IQ

> What the Vortex IQ Segment health audit checks: Segment CDP Tracking & Conversion Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/segment) · [Audit Profile](/nerve-centre/kpi-cards/segment/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/segment/sentiment)**

Verifies Segment workspace + space access, core ecommerce event flow, session-conversion health, bounce / abandonment, and cross-channel divergence against the ecommerce platform.

## What this audit checks

### Auth + space access

* Public API token valid
* Profile API access token valid for the space
* Data region matches the space host (US vs EU)

### Core event health

* Order Completed event flowing
* Product Added event flowing
* Event volume stable vs 7d baseline

### Session & engagement

* Bounce rate below ceiling
* Pageviews per session healthy
* Avg session duration not collapsing vs baseline

### Conversion

* Session conversion rate above floor
* Cart abandonment below ceiling
* Goal completions non-zero

### Cross-channel

* Segment session conversion vs ecommerce platform conversion divergence
* Sessions present but zero conversions (broken destination / attribution gap)

## Severity thresholds

| Signal                        | Warn | Critical |
| ----------------------------- | ---- | -------- |
| `event_volume_drop_pct`       | 25   | 40       |
| `session_conversion_rate_pct` | 1    | -        |
| `bounce_rate_pct`             | 60   | 75       |
| `cart_abandonment_pct`        | 75   | 90       |

## Data sources

* `GET https://api.segmentapis.com/workspaces` - Workspace + auth probe
* `GET https://profiles.segment.com/v1/spaces/{space_id}/collections/users/profiles` - Profiles - user / new / returning counts
* `GET https://profiles.segment.com/v1/spaces/{space_id}/collections/users/profiles/{id}/events` - Events - sessions, engagement, conversion, top pages / sources