> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SendGrid audit profile, Vortex IQ

> What the Vortex IQ SendGrid health audit checks: SendGrid: Deliverability & Email Programme Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/sendgrid) · [Audit Profile](/nerve-centre/kpi-cards/sendgrid/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/sendgrid/sentiment)**

Audits whether SendGrid mail actually reaches the inbox and whether the email programme earns its keep. Four questions: (1) Is sender reputation safe - bounce / spam / unsubscribe within ISP ceilings? (2) Is the sending domain authenticated (SPF/DKIM/DMARC)? (3) Are the welcome / abandoned-cart automations live or silently drafted? (4) Is email-attributed revenue a healthy share of the store - joinable to a commerce sibling for the recoverable-revenue kill-shot.

## What this audit checks

### Authentication & access

* API key valid and not expired
* Key carries Stats (Read) + Marketing (Read) scopes - 20+ cards no-op without them
* Suppression (Read) scope present for list-health counts

### Deliverability

* Bounce rate within ISP ceiling (warn >2%, high >5%, critical >10%)
* Spam complaint rate below 0.1%
* Unsubscribe rate within range (warn >2%)
* Delivery rate at or above 95%

### Sender authentication

* SPF record published for the sending domain
* DKIM signing enabled and verified
* DMARC policy present (p=quarantine or p=reject)
* Authenticated-domain count > 0 on the account profile

### Automations & engagement

* Welcome automation activated (not draft / deactivated)
* Abandoned-cart automation activated
* No stale draft automations accumulating (> 3)
* Engagement funnel not collapsing (open / click trend stable WoW)

### Lists & segmentation

* At least 3 contact lists configured
* At least 3 saved segments configured
* Suppressed-contact share within range

### Cross-channel: Revenue at Risk

* Email-attributed revenue share vs commerce sibling within 15-40% band (sibling = shopify / bigcommerce / adobe\_commerce total\_revenue)
* Abandoned-cart recovery value > 0 when an abandoned-cart automation is live (sibling = commerce AOV × attributed orders)
* GA4-confirmed sessions per send vs SendGrid opens - flag Apple Mail Privacy open-rate inflation (sibling = google\_analytics)

## Data sources

* `GET https://api.sendgrid.com/v3/stats` - Daily-aggregated deliverability + engagement metrics
* `GET https://api.sendgrid.com/v3/user/profile` - Account profile incl. authenticated-domain status
* `GET https://api.sendgrid.com/v3/marketing/automations` - Automation inventory + status
* `GET https://api.sendgrid.com/v3/marketing/lists` - Contact lists + counts
* `GET https://api.sendgrid.com/v3/marketing/segments` - Segment definitions + counts
* `GET https://api.sendgrid.com/v3/suppression/spam_reports` - Spam-complaint suppression list
* `GET https://api.sendgrid.com/v3/suppression/bounces` - Bounce suppression list