> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sendle audit profile, Vortex IQ

> What the Vortex IQ Sendle health audit checks: Sendle: Flat-Rate Zone OTD, Pickup-Network Coverage & Cross-Channel Leak

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/sendle) · [Audit Profile](/nerve-centre/kpi-cards/sendle/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/sendle/sentiment)**

Sendle is an AU/US SMB-focused courier - flat-rate-by-zone pricing (3 zones AU, 5 zones US) and 100% carbon-offset shipping. Tier-3 footprint, small but loyal user base. Findings either cost a customer (missed dispatch SLA, stalled pickup, tracking blackout) or erode the cost case that justifies Sendle over AusPost / USPS (flat-rate arbitrage gap). Cross-references commerce siblings via order\_ref and rival carriers (australia\_post / easypost / shippo) via zone for rate-shop comparison.

## What this audit checks

### Authentication & access

* HTTP Basic auth (sender\_id + api\_key) still authenticates against GET /api/orders (no 401)
* sender\_id maps to an active Sendle account in the correct region (AU vs US - zone pricing differs)
* api\_key prefix matches environment (production prefix-free; sandbox prefixed 'sandbox\_') - no cross-environment credential drift
* Auth failures in last 24h below threshold (per-sender\_id 300/min rate limit not exhausting tokens)

### On-time delivery & transit

* On-time delivery rate \< 96% rolling 30D (actual\_delivery vs expected\_delivery on /api/orders)
* Avg transit days (created\_at -> actual\_delivery) above zone baseline
* Pickup booking success rate \< 95% first attempt (driver-network coverage signal)
* Pickup\_Attempt\_Failed status count rising by postcode / from\_zone

### Exceptions & failed deliveries

* Exception rate > 3% rolling 30D (status = Exception on /api/orders or /api/tracking)
* Shipments stuck in Pickup\_Booked > 48h with no In\_Transit event
* Card\_Left / Customer\_Pickup events not converting to Delivered within SLA
* Returned-shipment rate by product\_code (STANDARD vs EXPRESS vs INTERNATIONAL)

### Damaged / lost parcels

* Damaged-parcel rate > 0.5% rolling 90D
* Lost-in-transit rate (last tracking event > 7 days stale, never Delivered)
* Return-label issuance spike on /api/returns correlated to damage claims
* High-value parcels (price\_total top decile) with damage / loss exposure

### Tracking data completeness

* Tracking-event gap > 24h on in-flight shipments (status NOT IN Delivered, Returned, Cancelled)
* Shipments on /api/orders with no matching event on /api/tracking (tracking blackout)
* Missing tracking\_url or sendle\_reference on dispatched shipments
* Pickup\_Attempted events that never progress to In\_Transit

### Cross-channel fulfilment SLA (the kill-shot area)

* Cross-channel: commerce\_sibling AU/US order with no Sendle shipment after 48h -> dispatch leak
* Cross-channel: late shipments joined to order\_ref -> revenue at risk per channel \* sibling.order.total
* Cross-channel: flat-rate arbitrage - Sendle price\_total > AusPost / EasyPost cost by zone (renegotiate or switch)
* Cross-channel: carbon\_offset\_grams reporting drift vs shipment volume (sustainability-badge certification risk)

## Severity thresholds

| Signal                    | Warn | Critical |
| ------------------------- | ---- | -------- |
| `on_time_delivery_rate`   | 96   | 95       |
| `exception_rate`          | 2    | 3        |
| `avg_transit_days`        | 4    | 6        |
| `damaged_rate`            | 0.5  | 1        |
| `tracking_gap_pct`        | 5    | 10       |
| `pickup_success_rate_pct` | 95   | 92       |
| `auth_token_failures_24h` | 1    | 5        |

## Data sources

* `GET https://api.sendle.com/api/orders` - Shipment list - OTD, status, zone, price\_total, carbon\_offset (validate\_endpoint)
* `POST https://api.sendle.com/api/orders` - Label / order creation (write-side)
* `GET https://api.sendle.com/api/tracking` - Tracking events - gap detection, exception flow
* `POST https://api.sendle.com/api/returns` - Return-label issuance (damage / lost flow)