> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Avg Transit (days), Sendle

> Avg Transit (days) for Sendle stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Delivery Performance](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Average elapsed time, in calendar days, from a Sendle parcel's first pickup or drop-off scan to its delivered scan, measured over the last 30 days against the prior 30. This is the real-world speed your customers feel, distinct from the on-time percentage: a parcel can be slow and still "on time" if Sendle's quoted window was generous. The alert fires above 5 days, which for a domestic AU metro lane signals a network or zone-mix problem worth investigating.

## What it tracks

The card computes the mean of `delivered_at - first_scan_at` across every parcel with a delivered scan in the window, read from Sendle's tracking events on the Orders API. The `time_window` is `30D vsP`, so you see the current 30-day average alongside the prior 30 days to spot drift. Average transit is driven mostly by zone mix rather than carrier performance: a shift toward Regional or Remote AU postcodes, or toward higher US zones, lifts the average even when Sendle's service is unchanged. Pair it with [Cost by Zone](/nerve-centre/kpi-cards/sendle/cost-by-zone) and [Shipments by Destination](/nerve-centre/kpi-cards/sendle/shipments-by-destination) to separate a genuine slowdown from a geography shift, and with [On-Time Delivery Rate](/nerve-centre/kpi-cards/sendle/on-time-delivery-rate) and [Late Shipments](/nerve-centre/kpi-cards/sendle/late-shipments) to see whether slower transit is breaching Sendle's quoted windows. The `alert` at `>5 days` is a network-health signal, not a contractual breach.

## Reconciling against the source

Reconcile against Sendle's own tracking timeline in the [Sendle Dashboard](https://www.sendle.com/dashboard) under each order's tracking view, remembering that Sendle records scan timestamps in carrier-local time while the card stores UTC, and that tracking-event ingestion can lag the live scan by minutes to a few hours, so the most recently delivered parcels may not yet be in the average.

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### Tracked live in Vortex IQ Nerve Centre

*Avg Transit (days)* is one of hundreds of KPI pulses Vortex IQ tracks across Sendle and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.