> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim Value (open), Sendle

> Claim Value (open) for Sendle stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Non-Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Exceptions & Claims](/nerve-centre/connectors#connectors-by-type)

## At a glance

> Total monetary value of Sendle cover claims that are currently open (lodged but not yet paid, declined or closed), shown in real time. This is money you have asked Sendle to refund for parcels that were lost or damaged in transit, and it sits as working capital you cannot recognise until each claim resolves. The alert fires when open claim value exceeds \$500, the point where unresolved claims stop being noise and start being a cash-flow and process question for finance.

## What it tracks

The card sums the claimed amount across every open Sendle claim, read from the claim records the connector pulls for the workspace. Sendle parcels carry cover (the standard inclusion plus any purchased extended cover up to the parcel's declared value), and a claim is the formal request to recover that cover after a loss or damage exception. The `time_window` is `RT`, so the figure rises the moment a new claim is lodged and falls as claims are paid out or declined. Because it is a live balance rather than a period count, read it alongside [Open Claims](/nerve-centre/kpi-cards/sendle/open-claims) for the count behind the value, and trace upstream to the events that generate claims: [Exception Rate](/nerve-centre/kpi-cards/sendle/exception-rate), [Failed Deliveries](/nerve-centre/kpi-cards/sendle/failed-deliveries) and [Returned to Sender](/nerve-centre/kpi-cards/sendle/returned-to-sender). A climbing value with a flat claim count means you are claiming on higher-value parcels; a climbing count means a transit-quality problem upstream.

## Reconciling against the source

Reconcile against the [Sendle Dashboard](https://www.sendle.com/dashboard) claims section, which lists each claim with its status (under review, approved, declined, paid) and amount; small differences usually come from claims that have changed status since the connector last polled, since claim records ingest on a lag rather than instantly.

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### Tracked live in Vortex IQ Nerve Centre

*Claim Value (open)* is one of hundreds of KPI pulses Vortex IQ tracks across Sendle and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.