> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # ShipBob KPIs, Vortex IQ Nerve Centre > Every ShipBob KPI pulse Vortex IQ Nerve Centre tracks: 87 metrics covering revenue, orders, customers, refunds, and more. **[Nerve Centre KPIs](/nerve-centre/kpi-cards/shipbob) · [Audit Profile](/nerve-centre/kpi-cards/shipbob/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/shipbob/sentiment)** Vortex IQ Nerve Centre tracks **87** KPI pulses for ShipBob stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The ShipBob connector is the deepest fulfilment integration in the Vortex IQ **AI OS** catalogue - 87 KPI pulses spanning warehouse throughput, inventory health, and last-mile delivery for brands using ShipBob's distributed 3PL network across the US, Canada, EU, UK, and Australia. The **Nerve Centre** runs hero alerts on *Fulfilment Rate*, *On-Time Delivery Rate*, *Pending Fulfilment Backlog*, *Out-of-Stock Products*, *SLA Compliance by Warehouse*, and *Shipping Cost per Order* - the cards that decide whether you're shipping to promise or burning margin. **Vortex Mind** investigates when a warehouse falls behind, a SKU stocks out with active demand, or shipping costs spike at one fulfilment centre; **Ask Viq™** lets you ask in plain English - "which warehouse is hurting margin this week?" - with citations back to the source order. | Card | Metrics type | Category | Chart | | -------------------------------------------------------------------------------------------------------- | ------------------ | --------------------- | --------------- | | [Fulfilment Rate](/nerve-centre/kpi-cards/shipbob/fulfilment-rate) | Key Metrics | Executive Overview | gauge | | [On-Time Delivery Rate](/nerve-centre/kpi-cards/shipbob/on-time-delivery-rate) | Key Metrics | Executive Overview | gauge | | [On-Time Delivery Trend](/nerve-centre/kpi-cards/shipbob/on-time-delivery-trend) | Key Metrics | Shipping & Delivery | line | | [Operational Health Score](/nerve-centre/kpi-cards/shipbob/operational-health-score) | Key Metrics | Executive Overview | gauge | | [Orders by Region](/nerve-centre/kpi-cards/shipbob/orders-by-region) | Key Metrics | Order Performance | choropleth | | [Out-of-Stock Products](/nerve-centre/kpi-cards/shipbob/out-of-stock-products) | Key Metrics | Inventory | kpi | | [Pending Fulfilment Backlog](/nerve-centre/kpi-cards/shipbob/pending-fulfilment-backlog) | Key Metrics | Executive Overview | kpi | | [Return Rate](/nerve-centre/kpi-cards/shipbob/return-rate) | Key Metrics | Returns | gauge | | [Shipping Cost per Order](/nerve-centre/kpi-cards/shipbob/shipping-cost-per-order) | Key Metrics | Cost | line | | [SLA Compliance by Warehouse](/nerve-centre/kpi-cards/shipbob/sla-compliance-by-warehouse) | Key Metrics | Order Performance | bar\_horizontal | | [Avg Delivery Time by Region](/nerve-centre/kpi-cards/shipbob/avg-delivery-time-by-region) | Supporting Metrics | Geographic | choropleth | | [Avg Fulfilment Time (hrs)](/nerve-centre/kpi-cards/shipbob/avg-fulfilment-time) | Supporting Metrics | Executive Overview | kpi | | [Avg Fulfilment Time (hrs)](/nerve-centre/kpi-cards/shipbob/avg-fulfilment-time) | Supporting Metrics | Executive Overview | kpi | | [Avg Fulfilment Time by Warehouse](/nerve-centre/kpi-cards/shipbob/avg-fulfilment-time-by-warehouse) | Supporting Metrics | Warehouse Performance | bar | | [Avg Shipping Time (days)](/nerve-centre/kpi-cards/shipbob/avg-shipping-time) | Supporting Metrics | Shipping & Delivery | kpi | | [Carrier Performance Comparison](/nerve-centre/kpi-cards/shipbob/carrier-performance-comparison) | Supporting Metrics | Shipping & Delivery | heatmap | | [Cost by Shipping Method](/nerve-centre/kpi-cards/shipbob/cost-by-shipping-method) | Supporting Metrics | Cost | bar | | [Cost by Warehouse](/nerve-centre/kpi-cards/shipbob/cost-by-warehouse) | Supporting Metrics | Cost | bar | | [Cost vs Revenue Proxy](/nerve-centre/kpi-cards/shipbob/cost-vs-revenue-proxy) | Supporting Metrics | Cost | combo | | [Days of Cover (avg)](/nerve-centre/kpi-cards/shipbob/days-of-cover) | Supporting Metrics | Inventory | kpi | | [Delayed Orders](/nerve-centre/kpi-cards/shipbob/delayed-orders) | Supporting Metrics | Order Performance | bar | | [Delivery Failure Alerts](/nerve-centre/kpi-cards/shipbob/delivery-failure-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [Delivery Performance by Merchant](/nerve-centre/kpi-cards/shipbob/delivery-performance-by-merchant) | Supporting Metrics | Agency | bar | | [Delivery Time Distribution](/nerve-centre/kpi-cards/shipbob/delivery-time-distribution) | Supporting Metrics | Shipping & Delivery | histogram | | [Fulfilment Cost per Order](/nerve-centre/kpi-cards/shipbob/fulfilment-cost-per-order) | Supporting Metrics | Cost | bar | | [Fulfilment Delay Watchlist](/nerve-centre/kpi-cards/shipbob/fulfilment-delay-watchlist) | Supporting Metrics | Nerve Centre | alert\_table | | [Fulfilment Performance by Merchant](/nerve-centre/kpi-cards/shipbob/fulfilment-performance-by-merchant) | Supporting Metrics | Agency | table | | [Fulfilment Rate](/nerve-centre/kpi-cards/shipbob/fulfilment-rate) | Supporting Metrics | Executive Overview | gauge | | [Fulfilment Time Trend](/nerve-centre/kpi-cards/shipbob/fulfilment-time-trend) | Supporting Metrics | Order Performance | line | | [High Return Rate Alerts](/nerve-centre/kpi-cards/shipbob/high-return-rate-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [High-Cost Shipment Outliers](/nerve-centre/kpi-cards/shipbob/high-cost-shipment-outliers) | Supporting Metrics | Cost | table | | [International vs Domestic](/nerve-centre/kpi-cards/shipbob/international-vs-domestic) | Supporting Metrics | Geographic | donut | | [Inventory Ageing (days on hand)](/nerve-centre/kpi-cards/shipbob/inventory-ageing) | Supporting Metrics | Inventory | bar | | [Inventory by Warehouse](/nerve-centre/kpi-cards/shipbob/inventory-by-warehouse) | Supporting Metrics | Inventory | stacked\_bar | | [Inventory Distribution Heatmap](/nerve-centre/kpi-cards/shipbob/inventory-distribution-heatmap) | Supporting Metrics | Inventory | heatmap | | [Inventory Levels by SKU (Top 20)](/nerve-centre/kpi-cards/shipbob/inventory-levels-by-sku) | Supporting Metrics | Inventory | bar | | [Inventory Risk by Merchant](/nerve-centre/kpi-cards/shipbob/inventory-risk-by-merchant) | Supporting Metrics | Agency | heatmap | | [Inventory Turnover Proxy](/nerve-centre/kpi-cards/shipbob/inventory-turnover-proxy) | Supporting Metrics | Inventory | bar | | [Last-Mile Performance](/nerve-centre/kpi-cards/shipbob/last-mile-performance) | Supporting Metrics | Shipping & Delivery | bar | | [Low-Stock Alerts](/nerve-centre/kpi-cards/shipbob/low-stock-alerts) | Supporting Metrics | Inventory | table | | [Low-Stock SKUs](/nerve-centre/kpi-cards/shipbob/low-stock-skus) | Supporting Metrics | Inventory | kpi | | [On-Time Delivery Rate](/nerve-centre/kpi-cards/shipbob/on-time-delivery-rate) | Supporting Metrics | Executive Overview | gauge | | [Operational Health Score](/nerve-centre/kpi-cards/shipbob/operational-health-score) | Supporting Metrics | Executive Overview | gauge | | [Orders Breaching SLA](/nerve-centre/kpi-cards/shipbob/orders-breaching-sla) | Supporting Metrics | SLA | kpi | | [Orders by Fulfilment Status](/nerve-centre/kpi-cards/shipbob/orders-by-fulfilment-status) | Supporting Metrics | Order Performance | donut | | [Orders by Merchant](/nerve-centre/kpi-cards/shipbob/orders-by-merchant) | Supporting Metrics | Agency | bar | | [Orders by Region (Geo)](/nerve-centre/kpi-cards/shipbob/orders-by-region) | Supporting Metrics | Geographic | choropleth | | [Orders by Shipping Method](/nerve-centre/kpi-cards/shipbob/orders-by-shipping-method) | Supporting Metrics | Order Performance | bar | | [Orders by Warehouse](/nerve-centre/kpi-cards/shipbob/orders-by-warehouse) | Supporting Metrics | Order Performance | bar | | [Orders Exceeding SLA](/nerve-centre/kpi-cards/shipbob/orders-exceeding-sla) | Supporting Metrics | Nerve Centre | kpi | | [Orders Fulfilled](/nerve-centre/kpi-cards/shipbob/orders-fulfilled) | Supporting Metrics | Executive Overview | kpi | | [Orders Fulfilled](/nerve-centre/kpi-cards/shipbob/orders-fulfilled) | Supporting Metrics | Executive Overview | kpi | | [Orders Fulfilled by Warehouse](/nerve-centre/kpi-cards/shipbob/orders-fulfilled-by-warehouse) | Supporting Metrics | Warehouse Performance | bar | | [Orders Fulfilled per Day](/nerve-centre/kpi-cards/shipbob/orders-fulfilled-per-day) | Supporting Metrics | Order Performance | line | | [Orders Shipped Today vs Yesterday](/nerve-centre/kpi-cards/shipbob/orders-shipped-today-vs-yesterday) | Supporting Metrics | Executive Overview | bar | | [Out-of-Stock SKUs](/nerve-centre/kpi-cards/shipbob/out-of-stock-skus) | Supporting Metrics | Inventory | kpi | | [Overstock Risk](/nerve-centre/kpi-cards/shipbob/overstock-risk) | Supporting Metrics | Inventory | table | | [Pending Fulfilment Backlog](/nerve-centre/kpi-cards/shipbob/pending-fulfilment-backlog) | Supporting Metrics | Executive Overview | kpi | | [Pending vs Fulfilled by Day](/nerve-centre/kpi-cards/shipbob/pending-vs-fulfilled-by-day) | Supporting Metrics | Order Performance | stacked\_bar | | [Pick/Pack Time by Warehouse](/nerve-centre/kpi-cards/shipbob/pick-pack-time-by-warehouse) | Supporting Metrics | Warehouse Performance | bar | | [Return Processing Time](/nerve-centre/kpi-cards/shipbob/return-processing-time) | Supporting Metrics | Returns | histogram | | [Return Rate](/nerve-centre/kpi-cards/shipbob/return-rate) | Supporting Metrics | Returns | gauge | | [Return Reasons](/nerve-centre/kpi-cards/shipbob/return-reasons) | Supporting Metrics | Returns | bar | | [Returns by Product](/nerve-centre/kpi-cards/shipbob/returns-by-product) | Supporting Metrics | Returns | bar | | [Returns by Region](/nerve-centre/kpi-cards/shipbob/returns-by-region) | Supporting Metrics | Returns | choropleth | | [Returns Volume Trend](/nerve-centre/kpi-cards/shipbob/returns-volume-trend) | Supporting Metrics | Returns | sparkline | | [Returns Volume Trend](/nerve-centre/kpi-cards/shipbob/returns-volume-trend) | Supporting Metrics | Returns | line | | [Shipments per Day](/nerve-centre/kpi-cards/shipbob/shipments-per-day) | Supporting Metrics | Shipping & Delivery | line | | [Shipping Cost / Order](/nerve-centre/kpi-cards/shipbob/shipping-cost-order) | Supporting Metrics | Cost | kpi | | [Shipping Cost by Region](/nerve-centre/kpi-cards/shipbob/shipping-cost-by-region) | Supporting Metrics | Geographic | choropleth | | [Shipping Cost Trend](/nerve-centre/kpi-cards/shipbob/shipping-cost-trend) | Supporting Metrics | Cost | sparkline | | [Shipping Delay Alerts](/nerve-centre/kpi-cards/shipbob/shipping-delay-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [Shipping Delays by Warehouse](/nerve-centre/kpi-cards/shipbob/shipping-delays-by-warehouse) | Supporting Metrics | Shipping & Delivery | bar | | [Shipping Method Performance](/nerve-centre/kpi-cards/shipbob/shipping-method-performance) | Supporting Metrics | Shipping & Delivery | combo | | [SLA by Warehouse](/nerve-centre/kpi-cards/shipbob/sla-by-warehouse) | Supporting Metrics | SLA | bar\_horizontal | | [SLA Compliance](/nerve-centre/kpi-cards/shipbob/sla-compliance) | Supporting Metrics | SLA | gauge | | [SLA Compliance by Merchant](/nerve-centre/kpi-cards/shipbob/sla-compliance-by-merchant) | Supporting Metrics | Agency | table | | [Stock vs Demand Forecast](/nerve-centre/kpi-cards/shipbob/stock-vs-demand-forecast) | Supporting Metrics | Inventory | line | | [Stockout Alerts](/nerve-centre/kpi-cards/shipbob/stockout-alerts) | Supporting Metrics | Nerve Centre | alert\_list | | [Stockouts With Active Demand](/nerve-centre/kpi-cards/shipbob/stockouts-with-active-demand) | Supporting Metrics | Inventory | kpi | | [Tracking Status Breakdown](/nerve-centre/kpi-cards/shipbob/tracking-status-breakdown) | Supporting Metrics | Shipping & Delivery | funnel | | [Warehouse Backlog (Current)](/nerve-centre/kpi-cards/shipbob/warehouse-backlog) | Supporting Metrics | Warehouse Performance | bar | | [Warehouse Backlog Alerts](/nerve-centre/kpi-cards/shipbob/warehouse-backlog-alerts) | Supporting Metrics | Nerve Centre | alert\_table | | [Warehouse Capacity Utilisation](/nerve-centre/kpi-cards/shipbob/warehouse-capacity-utilisation) | Supporting Metrics | Warehouse Performance | gauge | | [Warehouse Error Rate](/nerve-centre/kpi-cards/shipbob/warehouse-error-rate) | Supporting Metrics | Warehouse Performance | bar | | [Warehouse Proximity Performance](/nerve-centre/kpi-cards/shipbob/warehouse-proximity-performance) | Supporting Metrics | Geographic | scatter | | [Warehouse Throughput Trend](/nerve-centre/kpi-cards/shipbob/warehouse-throughput-trend) | Supporting Metrics | Warehouse Performance | multi\_line | *Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*