> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ShippyPro KPIs, Vortex IQ Nerve Centre

> Every ShippyPro KPI pulse Vortex IQ Nerve Centre tracks: 24 metrics covering revenue, orders, customers, refunds, and more.

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/shippy-pro) · [Audit Profile](/nerve-centre/kpi-cards/shippy-pro/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/shippy-pro/sentiment)**

Vortex IQ Nerve Centre tracks **24** KPI pulses for ShippyPro stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves.

The ShippyPro connector brings the Vortex IQ **AI OS** to merchants using ShippyPro's European multi-carrier platform to ship across 170+ couriers with rate-shopping, returns, and post-purchase tracking. The **Nerve Centre** tracks 24 KPI pulses with hero alerts on *Avg Shipping Cost*, *On-Time Delivery Rate*, *Label-Generation Success Rate*, *Late Shipments*, *Exception Rate*, *Open Claims*, *Days to Token Expiry*, plus a cross-platform *ShippyPro OTD by Sales Channel* card so you can see whether marketplace orders ship slower than D2C. **Vortex Mind** investigates when the rate-shop winner mix shifts or label-gen success dips; **Ask Viq™** answers in plain English with citations back to the source label.

| Card                                                                                                | Metrics type           | Category                        | Chart           |
| --------------------------------------------------------------------------------------------------- | ---------------------- | ------------------------------- | --------------- |
| [Avg Shipping Cost](/nerve-centre/kpi-cards/shippy-pro/avg-shipping-cost)                           | Key Metrics            | Cost & Efficiency               | kpi             |
| [Days to Token Expiry](/nerve-centre/kpi-cards/shippy-pro/days-to-token-expiry)                     | Key Metrics            | Operational Health              | kpi             |
| [Exception Rate](/nerve-centre/kpi-cards/shippy-pro/exception-rate)                                 | Key Metrics            | Exceptions & Claims             | gauge           |
| [Label-Generation Success Rate](/nerve-centre/kpi-cards/shippy-pro/label-generation-success-rate)   | Key Metrics            | Operational Health              | gauge           |
| [Late Shipments](/nerve-centre/kpi-cards/shippy-pro/late-shipments)                                 | Key Metrics            | Delivery Performance            | kpi             |
| [On-Time Delivery Rate](/nerve-centre/kpi-cards/shippy-pro/on-time-delivery-rate)                   | Key Metrics            | Delivery Performance            | gauge           |
| [Open Claims](/nerve-centre/kpi-cards/shippy-pro/open-claims)                                       | Key Metrics            | Exceptions & Claims             | kpi             |
| [ShippyPro OTD by Sales Channel](/nerve-centre/kpi-cards/shippy-pro/shippypro-otd-by-sales-channel) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | bar\_horizontal |
| [API Error Rate](/nerve-centre/kpi-cards/shippy-pro/api-error-rate)                                 | Supporting Metrics     | Operational Health              | gauge           |
| [Avg Transit (days)](/nerve-centre/kpi-cards/shippy-pro/avg-transit)                                | Supporting Metrics     | Delivery Performance            | kpi             |
| [Claim Value (open)](/nerve-centre/kpi-cards/shippy-pro/claim-value)                                | Supporting Metrics     | Exceptions & Claims             | kpi             |
| [Cost by Zone](/nerve-centre/kpi-cards/shippy-pro/cost-by-zone)                                     | Supporting Metrics     | Cost & Efficiency               | bar\_horizontal |
| [Cost Per Shipment Trend](/nerve-centre/kpi-cards/shippy-pro/cost-per-shipment-trend)               | Supporting Metrics     | Cost & Efficiency               | sparkline       |
| [Failed Deliveries](/nerve-centre/kpi-cards/shippy-pro/failed-deliveries)                           | Supporting Metrics     | Exceptions & Claims             | kpi             |
| [First-Attempt Delivery Rate](/nerve-centre/kpi-cards/shippy-pro/first-attempt-delivery-rate)       | Supporting Metrics     | Delivery Performance            | gauge           |
| [High-Cost Shipment Outliers](/nerve-centre/kpi-cards/shippy-pro/high-cost-shipment-outliers)       | Supporting Metrics     | Cost & Efficiency               | table           |
| [Label Generation Success](/nerve-centre/kpi-cards/shippy-pro/label-generation-success)             | Supporting Metrics     | Operational Health              | gauge           |
| [OTD by Route](/nerve-centre/kpi-cards/shippy-pro/otd-by-route)                                     | Supporting Metrics     | Service Mix                     | bar\_horizontal |
| [Rate-Shop Winner Distribution](/nerve-centre/kpi-cards/shippy-pro/rate-shop-winner-distribution)   | Supporting Metrics     | Service Mix                     | pie             |
| [Returned to Sender](/nerve-centre/kpi-cards/shippy-pro/returned-to-sender)                         | Supporting Metrics     | Exceptions & Claims             | kpi             |
| [Shipments](/nerve-centre/kpi-cards/shippy-pro/shipments)                                           | Supporting Metrics     | Volume                          | kpi             |
| [Shipments by Destination](/nerve-centre/kpi-cards/shippy-pro/shipments-by-destination)             | Supporting Metrics     | Service Mix                     | geo\_map        |
| [Shipments by Service](/nerve-centre/kpi-cards/shippy-pro/shipments-by-service)                     | Supporting Metrics     | Service Mix                     | pie             |
| [Shipments Over Time](/nerve-centre/kpi-cards/shippy-pro/shipments-over-time)                       | Supporting Metrics     | Volume                          | line            |

*Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*