> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Shipping Methods, Shopify > Shipping Methods for Shopify stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Ecommerce Platform](/nerve-centre/connectors#connectors-by-type) ## At a glance > Distribution of orders by shipping method (Standard, Express, Next-Day, Click-and-Collect, etc), aggregated from `Order.shippingLines.title`. Tells operations which carrier mix to plan around. | | | | ----------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `COUNT(orders) GROUP BY shippingLines[0].title` over the 30D window. Each order's *first* shipping line is used; multi-shipment orders surface only the first method. | | **VAT / tax treatment** | Not applicable, count metric. | | **Shipping** | Not applicable as a £ figure here, but the method label *is* the shipping line itself. | | **Discounts** | Not applicable; shipping discounts (free-shipping promo) usually retain the original method label with a price-reduction. | | **Refunds** | Not deducted; the original shipping method choice is what counts. | | **Cancelled / voided orders** | Included if Shopify indexed them. | | **Currency** | Multi-currency safe (count metric). | | **Channels / sources** | All channels. POS sales typically have a "POS Pickup" method or no shipping line; B2B sales often have "Account Shipping" or contracted methods. | | **Time window** | `30D` (default rolling 30D) | | **Alert trigger** | None; descriptive distribution. | | **Roles** | owner, operations | ## Calculation Calculated automatically from your Shopify data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A UK lifestyle brand on Shopify, single warehouse in Leicestershire, Royal Mail / DPD / Click-and-Collect. 30D window 12 Apr 26 to 12 May 26. | Shipping method | Orders | Share | Note | | ----------------------------------- | --------- | -------- | ---------------------- | | Royal Mail Tracked 48 (Standard) | 4,820 | 60.4% | Default, free over £40 | | Royal Mail Tracked 24 (Express) | 1,310 | 16.4% | £4.95 paid upgrade | | DPD Next Day | 980 | 12.3% | £6.95 paid upgrade | | Click-and-Collect (Leicester store) | 410 | 5.1% | New offering, growing | | International Tracked | 280 | 3.5% | EU + non-EU | | DPD Saturday | 95 | 1.2% | Weekend bonus | | POS / In-store | 78 | 1.0% | Pop-up bookings | | **Total orders** | **7,973** | **100%** | | Five things to notice: 1. **Standard is the natural majority.** 60% on Royal Mail Tracked 48 is healthy DTC; 70%+ suggests free-shipping default is too generous (customers never upgrade), 50% or less suggests express is over-marketed or standard is too slow. 2. **Express + Next-Day = paid-upgrade revenue.** \~28% combined share on paid options. Pair with [Total Shipping Revenue](/nerve-centre/kpi-cards/shopify/total-shipping-revenue) to see the £ this generates. For most DTC, paid-shipping revenue is 5-10% of gross. 3. **Click-and-Collect is the new lever.** 5.1% share, growing. Each C\&C order avoids \~£3-4 in carrier cost; if it grows to 15%, the brand saves \~£10k/month in shipping. Worth pushing in the cart for postcodes near the store. 4. **International is the operations risk.** 3.5% of orders carry the bulk of customer-service tickets (lost parcels, customs delays, returns from abroad). Pair with [Top Cities](/nerve-centre/kpi-cards/shopify/top-cities-by-orders) for the geo split. 5. **Weekend Saturday delivery is tiny.** 1.2% suggests price elasticity is unfavourable; customers won't pay £8+ for Saturday. Consider testing a free-Saturday-over-£75 promotion to see if volume responds. ## Sibling cards merchants should reference together Shipping mix is the operational planner's first chart. The companions: | Card | Why pair it with Shipping Methods | | -------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------- | | [Total Shipping Revenue](/nerve-centre/kpi-cards/shopify/total-shipping-revenue) | The £ generated from paid-shipping methods. Combine to see method-by-£ ratio. | | [Shipping Cost as % of Revenue](/nerve-centre/kpi-cards/shopify/shipping-cost-as-of-revenue) | The benchmark version. Watch upward drift on this card when express share grows. | | [Fulfillment Rate](/nerve-centre/kpi-cards/shopify/fulfillment-rate) | The shipping mix affects fulfilment SLAs; express orders have stricter pick deadlines. | | [Top Cities](/nerve-centre/kpi-cards/shopify/top-cities-by-orders) | Geographic correlation. Far-flung cities skew toward express; local skews toward standard. | | [Average Order Value](/nerve-centre/kpi-cards/shopify/average-order-value) | Free-shipping thresholds drive AOV; the standard-vs-express split tells you whether the threshold is incentivising upsell. | | [Customer Countries](/nerve-centre/kpi-cards/shopify/orders-by-country) | International method share should match your country-of-shipping mix. | | [Refund Rate](/nerve-centre/kpi-cards/shopify/refund-rate) | Returns spike on express deliveries (impulse-buy regret); cross-reference. | ## Reconciling against the vendor's own dashboard **Where to look in Shopify Admin:** Shopify doesn't expose a single dedicated *Shipping Methods* report; piece it together from: * **Analytics → Reports → "Sales by shipping method"** (under *Sales*). The most direct equivalent; gives £ and order count by method. * **Settings → Shipping & delivery**: shows the method definitions, not the usage data. * **Orders → Filter by shipping method**: order list filtered to one method; useful for spot checks. * **Apps like Shippo, ShipStation, EasyPost dashboards**: report on labels-printed-by-method, slightly different population than orders-placed-by-method (some orders are cancelled before label). **Why our number may legitimately differ from Shopify:** | Reason | Direction | Why | | --------------------------- | ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **First-line vs all-lines** | Either | We use `shippingLines[0].title`. An order split across two shipments (e.g. one express, one standard) only contributes to one method count here. Shopify's report can show both. | | **Time zone** | Boundary days | UTC vs store time zone. | | **Method renames** | Either | If you renamed "Standard Delivery" to "Tracked 48" mid-period, the same orders show under different labels in the two halves of the window. | | **Custom rate names** | Different label | Apps that calculate live carrier rates can write per-order method labels (e.g. "DPD £6.95 - Next Day"). Shopify normalises some of these in the report; we show the raw label. | | **Sync lag** | Ours lower for "today" | Most-recent 5 to 15 minutes of orders may not be in the index. | **Cross-connector reconciliation:** | Card | Expected relationship | What causes legitimate divergence | | ----------------------------- | ----------------------------- | ---------------------------------------------------------------------------------------------- | | Carrier-portal volume reports | Should align method-by-method | Carrier reports include returns and reshipments; this card counts only customer-facing orders. | | 3PL / WMS dashboard | Same | 3PLs see picks-by-method, slightly downstream from orders-by-method. | ***
Documentation cross-reference (for agencies running multiple platforms) * [`bigcommerce.shipping_methods`](/nerve-centre/kpi-cards/bigcommerce/shipping-methods) * [`adobe_commerce.shipping_methods`](/nerve-centre/adobe_commerce/shipping_methods)
## Known limitations / merchant FAQs **My method labels are inconsistent. Why?** Three usual causes: 1. **Carrier rate apps writing custom labels.** Live-rate apps (Shippo, Shipstation Connect, EasyPost) sometimes write per-order method labels with the carrier price embedded. The label varies per quote. 2. **Renames mid-period.** Renaming a method in Settings doesn't backfill historical orders; old orders keep their original label. 3. **Multi-warehouse with different rate setups.** Orders fulfilled from a London location vs Manchester location can end up with subtly different method labels. **Action:** standardise via Shopify shipping settings: define a single "Standard Delivery" method covering all postcodes, instead of multiple postcode-specific rules each generating its own label. **Why is Click-and-Collect not appearing?** Click-and-Collect with a Shopify Local Pickup app sometimes shows as "Local Pickup" or with the app's custom label (e.g. "Pickup at Leicester Store"). Confirm in the order detail what label the line item carries; if it's blank or "None", local pickup is configured incorrectly. **My multi-region store, are international methods normalised?** No. We show raw labels; "International Tracked" from Royal Mail and "International Standard" from FedEx are different rows even if both are "International economy". Aggregate manually for a clean view, or use a name standard across rate setups. **Why does my express share spike before holidays?** Peak-season behaviour. UK Christmas: express share rises through December as customers worry about delivery cut-offs; spikes hardest in the final 5 days. US holiday: similar Black-Friday-through-Christmas curve. The shape itself is a leading indicator that customer-service queries about delivery dates are imminent. **Should I drop the lowest-share methods?** Probably not. Even a 1% niche method (Saturday delivery, weekend collection) might be a deal-breaker for the customers who use it. The economics are usually positive: each method adds little operational complexity once configured. Drop only if the method drives >5% of customer-service tickets per order vs the average. **Can I see method by £ value, not just count?** Use [Total Shipping Revenue](/nerve-centre/kpi-cards/shopify/total-shipping-revenue) and Shopify Admin's *Sales by shipping method* report. This card is count-only by design; the £ companion lives elsewhere. **My subscription orders, what method do they show?** The original purchase's method propagates to recurring billings unless explicitly changed. So a customer who chose "Standard" on month 1 sees Standard on every subsequent box. **Action playbook based on method mix:** 1. **If standard >75%**: free-shipping threshold may be too generous; test raising it to push more upgrades. 2. **If express >25% of paid**: customers are willing to pay; consider a "premium" tier above express (next-day-AM, named-day) for additional margin. 3. **If C\&C is rising**: invest in C\&C marketing in cart and checkout; each C\&C order saves carrier cost. 4. **If international share is rising**: review your international rate cards; high international share with low international margin is a profitability trap. 5. **If method labels are messy**: spend a session standardising in Settings → Shipping & delivery; consistent labels improve every shipping report. *** ### Tracked live in Vortex IQ Nerve Centre *Shipping Methods* is one of hundreds of KPI pulses Vortex IQ tracks across Shopify and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.