> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Shopline KPIs, Vortex IQ Nerve Centre > Every Shopline KPI pulse Vortex IQ Nerve Centre tracks: 52 metrics covering revenue, orders, customers, refunds, and more. **[Nerve Centre KPIs](/nerve-centre/kpi-cards/shopline) · [Audit Profile](/nerve-centre/kpi-cards/shopline/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/shopline/sentiment)** Vortex IQ Nerve Centre tracks **52** KPI pulses for Shopline stores. Each metric has its own page: definition, calculation, why it matters, and what to do when it moves. The Shopline connector brings the Vortex IQ **AI OS** to merchants on the Asia-Pacific commerce platform. The **Nerve Centre** tracks 52 KPI pulses for Shopline stores - including hero alerts (*Auth Token Health*, *Refund Rate*, *Zero/Negative Stock Variants*) plus cross-platform cards that fuse Shopline with Amazon (*Catalogue Drift vs Amazon*, *Marketplace Revenue Share*) and email (*Email-Attributed Revenue Share*). **Vortex Mind** investigates when a number moves; **Ask Viq™** lets you ask in plain English with citations back to the source card. | Card | Metrics type | Category | Chart | | --------------------------------------------------------------------------------------------------- | ---------------------- | ------------------------------- | --------------- | | [Auth Token Health](/nerve-centre/kpi-cards/shopline/auth-token-health) | Key Metrics | Nerve Centre | kpi | | [Fulfillment Rate](/nerve-centre/kpi-cards/shopline/fulfillment-rate) | Key Metrics | Fulfilment & Operations | gauge | | [Refund Rate](/nerve-centre/kpi-cards/shopline/refund-rate) | Key Metrics | Refunds & Cancellations | gauge | | [Total Revenue](/nerve-centre/kpi-cards/shopline/total-revenue) | Key Metrics | Executive Command Centre | kpi | | [Unfulfilled Orders](/nerve-centre/kpi-cards/shopline/unfulfilled-orders) | Key Metrics | Executive Command Centre | kpi | | [Zero/Negative Stock Variants](/nerve-centre/kpi-cards/shopline/zero-negative-stock-variants) | Key Metrics | Inventory & Stock | kpi | | [Active Ads on Out-of-Stock SKUs](/nerve-centre/kpi-cards/shopline/active-ads-on-out-of-stock-skus) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | alert\_table | | [Catalogue Drift vs Amazon](/nerve-centre/kpi-cards/shopline/catalogue-drift-vs-amazon) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | alert\_table | | [Email-Attributed Revenue Share](/nerve-centre/kpi-cards/shopline/email-attributed-revenue-share) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | gauge | | [Marketplace Revenue Share (Amazon)](/nerve-centre/kpi-cards/shopline/marketplace-revenue-share) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | donut | | [Revenue at Risk (live incident)](/nerve-centre/kpi-cards/shopline/revenue-at-risk) | Cross-Platform Metrics | Cross-Platform: Revenue at Risk | kpi | | [AOV by Country](/nerve-centre/kpi-cards/shopline/aov-by-country) | Supporting Metrics | Geography & Channel | bar | | [Average Order Value](/nerve-centre/kpi-cards/shopline/average-order-value) | Supporting Metrics | Executive Command Centre | kpi | | [Avg Time to Fulfil (hrs)](/nerve-centre/kpi-cards/shopline/avg-time-to-fulfil) | Supporting Metrics | Fulfilment & Operations | kpi | | [Avg Time-to-Paid (hrs)](/nerve-centre/kpi-cards/shopline/avg-time-to-paid) | Supporting Metrics | Payments & Checkout | kpi | | [Cancellation Rate](/nerve-centre/kpi-cards/shopline/cancellation-rate) | Supporting Metrics | Refunds & Cancellations | gauge | | [Customer Spend Segments](/nerve-centre/kpi-cards/shopline/customer-spend-segments) | Supporting Metrics | Customer & Retention | pie | | [Days-of-Cover by SKU](/nerve-centre/kpi-cards/shopline/days-of-cover-by-sku) | Supporting Metrics | Inventory & Stock | bar | | [Discount % of Revenue](/nerve-centre/kpi-cards/shopline/discount-of-revenue) | Supporting Metrics | Revenue & Sales | gauge | | [Financial Status Mix](/nerve-centre/kpi-cards/shopline/financial-status-mix) | Supporting Metrics | Payments & Checkout | bar | | [Fulfillment Rate Over Time](/nerve-centre/kpi-cards/shopline/fulfillment-rate-over-time) | Supporting Metrics | Fulfilment & Operations | area | | [Fulfillment Status Mix](/nerve-centre/kpi-cards/shopline/fulfillment-status-mix) | Supporting Metrics | Fulfilment & Operations | pie | | [Inventory Distribution](/nerve-centre/kpi-cards/shopline/inventory-distribution) | Supporting Metrics | Inventory & Stock | bar | | [Low-Stock SKUs (\<10 units)](/nerve-centre/kpi-cards/shopline/low-stock-skus) | Supporting Metrics | Inventory & Stock | kpi | | [New Customers](/nerve-centre/kpi-cards/shopline/new-customers) | Supporting Metrics | Customer & Retention | kpi | | [OOS Spike Alert](/nerve-centre/kpi-cards/shopline/oos-spike-alert) | Supporting Metrics | Nerve Centre | alert\_list | | [Orders by Country](/nerve-centre/kpi-cards/shopline/orders-by-country) | Supporting Metrics | Geography & Channel | bar | | [Orders Over Time](/nerve-centre/kpi-cards/shopline/orders-over-time) | Supporting Metrics | Revenue & Sales | area | | [Partially-Paid Orders](/nerve-centre/kpi-cards/shopline/partially-paid-orders) | Supporting Metrics | Payments & Checkout | kpi | | [Payment Methods](/nerve-centre/kpi-cards/shopline/payment-methods) | Supporting Metrics | Payments & Checkout | pie | | [Product Status Mix](/nerve-centre/kpi-cards/shopline/product-status-mix) | Supporting Metrics | Catalogue & Merchandising | pie | | [Products by Vendor](/nerve-centre/kpi-cards/shopline/products-by-vendor) | Supporting Metrics | Catalogue & Merchandising | bar | | [Products Missing Description](/nerve-centre/kpi-cards/shopline/products-missing-description) | Supporting Metrics | Catalogue & Merchandising | kpi | | [Refund Value](/nerve-centre/kpi-cards/shopline/refund-value) | Supporting Metrics | Refunds & Cancellations | kpi | | [Refund-Rate Spike Alert](/nerve-centre/kpi-cards/shopline/refund-rate-spike-alert) | Supporting Metrics | Nerve Centre | alert\_list | | [Refunds Over Time](/nerve-centre/kpi-cards/shopline/refunds-over-time) | Supporting Metrics | Refunds & Cancellations | area | | [Repeat Customer Rate](/nerve-centre/kpi-cards/shopline/repeat-customer-rate) | Supporting Metrics | Customer & Retention | gauge | | [Revenue by Channel](/nerve-centre/kpi-cards/shopline/revenue-by-channel) | Supporting Metrics | Geography & Channel | pie | | [Revenue Drop Alert](/nerve-centre/kpi-cards/shopline/revenue-drop-alert) | Supporting Metrics | Nerve Centre | alert\_list | | [Revenue Over Time](/nerve-centre/kpi-cards/shopline/revenue-over-time) | Supporting Metrics | Revenue & Sales | area | | [Shipping Cost as % of Revenue](/nerve-centre/kpi-cards/shopline/shipping-cost-as-of-revenue) | Supporting Metrics | Fulfilment & Operations | gauge | | [Shopline Health Score](/nerve-centre/kpi-cards/shopline/shopline-health-score) | Supporting Metrics | Executive Command Centre | gauge | | [SKU Coverage](/nerve-centre/kpi-cards/shopline/sku-coverage) | Supporting Metrics | Catalogue & Merchandising | gauge | | [Slow-Moving Products](/nerve-centre/kpi-cards/shopline/slow-moving-products) | Supporting Metrics | Catalogue & Merchandising | bar\_horizontal | | [Top Cities by Orders](/nerve-centre/kpi-cards/shopline/top-cities-by-orders) | Supporting Metrics | Geography & Channel | bar | | [Top Customers by Spend](/nerve-centre/kpi-cards/shopline/top-customers-by-spend) | Supporting Metrics | Customer & Retention | bar\_horizontal | | [Top Products by Revenue](/nerve-centre/kpi-cards/shopline/top-products-by-revenue) | Supporting Metrics | Catalogue & Merchandising | bar\_horizontal | | [Total Discount Used](/nerve-centre/kpi-cards/shopline/total-discount-used) | Supporting Metrics | Revenue & Sales | kpi | | [Total Orders](/nerve-centre/kpi-cards/shopline/total-orders) | Supporting Metrics | Executive Command Centre | kpi | | [Total Shipping Revenue](/nerve-centre/kpi-cards/shopline/total-shipping-revenue) | Supporting Metrics | Revenue & Sales | kpi | | [Total Tax Collected](/nerve-centre/kpi-cards/shopline/total-tax-collected) | Supporting Metrics | Revenue & Sales | kpi | | [Unique Customers](/nerve-centre/kpi-cards/shopline/unique-customers) | Supporting Metrics | Customer & Retention | kpi | *Appendix space for FAQs, reconciliation guidance, or cross-connector notes specific to this connector. Replace this block when authored.*