> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Late Dispatches Risking Partner Status, Target Plus > Late Dispatches Risking Partner Status for Target Plus stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Nerve Centre](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Late Dispatches Risking Partner Status** lists every open order that has passed its committed shipping deadline on Target Plus. Target holds partners to an enterprise-grade on-time dispatch SLA of around 99%, and each late order erodes the rolling SLA the partner scorecard tracks. Because sustained SLA breach is one of the triggers in Target's partner-status review, this card is your daily worklist for protecting the partner relationship. Clearing these orders quickly is the most direct way to keep your on-time rate above the line. | | | | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of open orders currently past their committed Target Plus shipping deadline. | | **Sample type** | Backend API data from Target Plus, refreshed on the standard data refresh. | | **Why it matters** | Each late order pulls down the rolling on-time SLA, and sustained breach of the \~99% target risks a partner-status review and possible offboarding. | | **Reading the value** | Any value above zero is an action list: dispatch those orders today before they compound the SLA breach. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `any order past shipping_deadline` | | **Sentiment key** | `tgt_alert_dispatch_sla_miss` | | **Roles** | owner, operations | ## Calculation Vortex IQ reads open Target Plus orders and compares each order's committed shipping deadline to the current time on every refresh. Any order that is still un-dispatched after its deadline is counted, and the card reports the live total rather than a period average so the worklist always reflects what is overdue right now. Orders drop off the list the moment a tracked dispatch is recorded against them. The count is deliberately a raw number of orders, not a rate, so a single late order is visible and actionable rather than hidden in a percentage. See the worked example below for how the list behaves over a busy weekend. ## Worked example *A representative reading of **Late Dispatches Risking Partner Status** for a typical Target Plus partner.* On the morning of 20 Jun 26 an apparel partner opens the card and sees 8 orders past their shipping deadline, all placed late on 18 Jun 26 when a warehouse shift was short-staffed. The operations lead prioritises them, prints labels, and dispatches all 8 before midday. By the next refresh the card reads zero. Had they been left another day, the rolling on-time SLA would have dipped toward the 99% line and risked flipping [`partner-health-composite-crossed-threshold`](/nerve-centre/kpi-cards/target-plus/partner-health-composite-crossed-threshold). Use Vortex Mind to trace whether the late orders cluster around a specific carrier, warehouse, or SKU, and ask Ask Viq "which orders are overdue and how long have they been late?" for a plain-English worklist. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------- | | [`on-time-dispatch-rate-partner-sla`](/nerve-centre/kpi-cards/target-plus/on-time-dispatch-rate-partner-sla) | The rolling rate these late orders feed into; check the headline SLA after clearing the list. | | [`late-dispatch-rate-partner-penalty`](/nerve-centre/kpi-cards/target-plus/late-dispatch-rate-partner-penalty) | Translates late dispatches into the penalty exposure Target applies. | | [`pending-dispatch`](/nerve-centre/kpi-cards/target-plus/pending-dispatch) | Shows orders awaiting dispatch before they go late, so you can act earlier. | | [`partner-health-composite-crossed-threshold`](/nerve-centre/kpi-cards/target-plus/partner-health-composite-crossed-threshold) | The roll-up alert that flips when these late orders push the SLA below the trigger. | | [`target-plus-partner-health-score`](/nerve-centre/kpi-cards/target-plus/target-plus-partner-health-score) | The graded score that absorbs the SLA impact of repeated late dispatches. | ## Reconciling against Target Plus Partners **Where to look in the Target Plus Partners portal:** Open the order management view and the SLA reports on the Partner scorecard. The portal lists orders by their dispatch deadline and shows which have breached; this card mirrors that worklist in real time so you can clear it without paging through the portal. The scorecard's rolling on-time rate is where these late orders ultimately register. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | --------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------- | | Period boundary | Vortex IQ counts an order as late the instant the deadline passes; the portal may batch updates | Re-check after the next refresh if a borderline order is in flight. | | Time zone | The shipping deadline is evaluated against the portal's local time | Confirm the deadline timestamp matches the portal's displayed cutoff. | | Filter scope | Vortex IQ counts all open overdue orders; a portal filter may exclude some statuses | Match the portal's status filter to "open, un-dispatched" before comparing counts. | **Cross-connector reconciliation:** If late dispatches trace back to stock-outs, reconcile inventory against your BigCommerce admin to confirm the source-of-truth stock matched what Target showed as sellable. ## Known limitations / merchant FAQs **Q: How often does this card update?** It refreshes on the standard data refresh and is evaluated in real time, so an order appears the moment it passes its deadline and drops off as soon as a dispatch is recorded. **Q: Why does the Target Plus Partners number differ from this card?** The portal may batch its order-status updates or apply a different status filter, so a borderline order can show on one before the other. The two converge within a refresh cycle. **Q: How does this relate to the sibling metrics?** This card is the order-level worklist behind the rolling on-time SLA. Clearing it improves [`on-time-dispatch-rate-partner-sla`](/nerve-centre/kpi-cards/target-plus/on-time-dispatch-rate-partner-sla) and reduces the chance of [`partner-health-composite-crossed-threshold`](/nerve-centre/kpi-cards/target-plus/partner-health-composite-crossed-threshold) firing. **Q: Can I change the alert threshold?** The default fires on any order past its shipping deadline. If you want a buffer, for example alerting only when several orders are overdue, adjust it in the Sensitivity tab. *** ### Tracked live in Vortex IQ Nerve Centre *Late Dispatches Risking Partner Status* is one of hundreds of KPI pulses Vortex IQ tracks across Target Plus and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.