> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Vinted audit profile, Vortex IQ

> What the Vortex IQ Vinted health audit checks: Vinted Marketplace Audit

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/vinted) · [Audit Profile](/nerve-centre/kpi-cards/vinted/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/vinted/sentiment)**

Will audit Pro Partner auth, account health, listing quality + suppression, featured-offer visibility, order-defect / feedback, and cross-channel inventory + pricing parity for the Vinted seller account.

## What this audit checks

### Authentication & access

* Pro Partner OAuth2 refresh token valid + not expired (POST /oauth/token returns a fresh access token)
* Required scopes granted: shop\_read, listing\_read, order\_read
* Vinted User ID + primary country\_code resolve to a live account via GET /v1/users/{user_id}

### Account health & policy compliance

* Feedback rating above platform threshold (feedback\_rating from GET /v1/users/{user_id})
* Buyer Protection complaint rate within EU consumer-law tolerance (disputes per order from GET /v1/disputes)
* Negative-to-positive feedback ratio not trending up across the trailing window

### Listing quality & suppression

* Brand + size + condition completeness across active listings (GET /v1/users/{user_id}/items)
* Photo coverage: listings with fewer than 2 photos flagged (photos\_count)
* Removed / suppressed listings detected in the last 24h (status=REMOVED)
* Stale listings past the \~14d wardrobe freshness boost flagged for refresh

### Buy Box / featured-offer

* Country-pricing alignment: listings priced above the local Vinted category average for their country\_code
* Favourites-to-views conversion below healthy band (favorites\_count vs views\_count)
* Wardrobe discovery visibility decay on aging active listings

### Order defect & feedback

* Order defect rate from disputes (NOT\_AS\_DESCRIBED, DAMAGED, COUNTERFEIT, NOT\_RECEIVED, WRONG\_ITEM) per GET /v1/disputes
* Ships-within-5-days rate against ship\_deadline on GET /v1/users/{user_id}/orders
* Open disputes in AWAITING\_SELLER state past response window

### Cross-channel inventory & pricing parity

* Active Vinted listings for items sold elsewhere (Mercari / Depop / BigCommerce) via title\_hash / sku join
* Price spread above tolerance for the same item across resale platforms
* Catalogue drift vs BigCommerce sibling (title or price divergence on shared sku)

## Severity thresholds

| Signal                 | Warn | Critical |
| ---------------------- | ---- | -------- |
| `buy_box_win_rate`     | 0.6  | -        |
| `feedback_score`       | 4.7  | -        |
| `account_health_score` | 80   | -        |

## Data sources

* `GET https://api.vinted.com/v1/users/{user_id}` - Account profile, feedback rating + counts
* `GET https://api.vinted.com/v1/users/{user_id}/items` - Listing inventory, attributes, photos, status
* `GET https://api.vinted.com/v1/users/{user_id}/orders` - Orders, status, ship deadlines for defect + SLA checks
* `GET https://api.vinted.com/v1/disputes` - Buyer Protection disputes for defect + complaint-rate checks
* `POST https://api.vinted.com/oauth/token` - Refresh-token exchange for auth verification