> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Buyer-Protection / Rating Threshold Crossed, Vinted > Buyer-Protection / Rating Threshold Crossed for Vinted stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Buyer-Protection / Rating Threshold Crossed** is an account-health alert tracked from Vinted data. It fires the moment a Pro seller's buyer-protection complaint rate or feedback rating moves past the safe band Vinted uses to judge shop standing. On a C2C resale marketplace where discovery and buyer trust are tightly coupled to rating, a crossed threshold is an early warning that visibility and conversion are about to soften. Treat it as a same-day action item rather than a metric to monitor. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | A live count of threshold breaches: buyer-protection complaint rate climbing above the safe band, or feedback rating slipping below the comfort floor. Each breach is listed individually so you can act on the specific trigger. | | **Sample type** | Backend API data from Vinted, evaluated in real time against your configured thresholds. | | **Why it matters** | Vinted leans heavily on rating and complaint signals to rank shops in search and to decide buyer-protection outcomes. A crossed threshold tends to precede a drop in impressions and a rise in discretionary refunds. | | **Reading the value** | A value above zero means at least one health threshold is currently breached. Open the alert list to see whether the trigger is complaint rate, rating, or both. | | **Currency** | count | | **Time window** | `Real time` | | **Alert trigger** | Fires when buyer-protection complaint rate rises above the safe band or feedback rating falls below the comfort floor. | | **Sentiment key** | `vin_alert_account_health_drop` | | **Roles** | owner, operations, finance | ## Calculation Calculated automatically from your Vinted data. Vortex IQ continuously compares your live buyer-protection complaint rate and feedback rating against the thresholds set in your profile, then raises an entry whenever either crosses into the warning band. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Buyer-Protection / Rating Threshold Crossed** for a typical Pro seller on Vinted.* On 12 Mar 26 the card sits at zero, with complaint rate at roughly 1.8% and rating near 4.85. Over the next week a batch of items described as "like new" arrive with visible wear, three buyers open buyer-protection complaints, and the complaint rate ticks past the safe band while two low-star reviews pull the rating toward the comfort floor. The card jumps to two breaches. The fix is rarely the refunds themselves, it is tightening condition grading and photos so description matches reality. For deeper investigation, use Vortex Mind to trace which listings or categories drove the complaints; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------ | | [`vin_buyer_protection_complaint_rate`](/nerve-centre/kpi-cards/vinted/buyer-protection-complaint-rate) | Fulfilment sibling: the complaint rate that drives one half of this threshold. | | [`vin_feedback_rating`](/nerve-centre/kpi-cards/vinted/seller-feedback-score) | Reputation sibling: the rating that drives the other half of this threshold. | | [`vin_marketplace_health_score`](/nerve-centre/kpi-cards/vinted/vinted-shop-health-score) | Executive sibling: the composite shop-standing score this alert feeds into. | | [`vin_dispute_rate`](/nerve-centre/kpi-cards/vinted/dispute-rate) | Reputation sibling: disputes that often accompany a health breach. | | [`vin_revenue_at_risk`](/nerve-centre/kpi-cards/vinted/revenue-at-risk) | Executive sibling: the revenue exposure when standing slips. | ## Reconciling against Vinted **Where to look in Vinted's own dashboard:** Vinted surfaces the underlying signals in the seller profile and shop reviews area, where the public rating and recent buyer feedback are visible, and in the order or complaint history where buyer-protection cases appear. There is no single "threshold crossed" view in Vinted, so reconcile by checking the rating shown on your shop and counting recent complaint cases against your configured band. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | ----------------------------------------------------------------------------------------------------------------------------------- | --------- | ------------------------------------------------------------------- | | **Threshold definition.** Vortex IQ uses the band set in your profile, which may be stricter than Vinted's internal standing rules. | Variable | Align your profile band with the standing level you want to defend. | | **Rating refresh lag.** Vinted's public rating can update on a slight delay versus the live API read. | Marginal | Allow for short lag near a breach boundary. | | **Complaint window.** Vortex IQ evaluates the rolling complaint rate; Vinted may weight recency differently. | Variable | Confirm the complaint window matches. | **Cross-connector reconciliation:** complement with the complaint-rate and feedback-rating siblings for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Buyer-Protection / Rating Threshold Crossed update?** It is evaluated in real time against the standard data refresh (typically every 30-60 minutes for live integrations). For an immediate read after resolving complaints, force a manual refresh from the dashboard. **Q: Why does my Vinted dashboard show a different number?** Vinted has no equivalent single alert, so differences usually come from your configured threshold band being stricter than Vinted's internal standing rules, plus short refresh lag on the public rating. Match the band and allow for lag before assuming a real divergence. **Q: How does Buyer-Protection / Rating Threshold Crossed relate to other reputation metrics?** It is a composite trip-wire built on complaint rate and feedback rating. Track it alongside those two siblings and the shop health score to understand both the trigger and the downstream visibility impact. **Q: Can I customise the alert threshold?** Yes, the complaint-rate band and rating floor are configurable per profile in the Sensitivity tab. Set them to defend the shop standing your business needs rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Buyer-Protection / Rating Threshold Crossed* is one of hundreds of KPI pulses Vortex IQ tracks across Vinted and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.