> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Revenue at Risk, Vinted > Revenue at Risk for Vinted stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Revenue at Risk** is an executive metric tracked from Vinted data. It puts a currency figure on the sales currently exposed to controllable failure modes: orders past their ship-by deadline that may cancel, open buyer-protection complaints that may refund, and listings removed or stalled. Instead of reading several operational cards, leadership sees one number that answers "how much money is in jeopardy right now?" and can prioritise accordingly. | | | | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The currency value of orders and revenue currently exposed to cancellation, discretionary refund, or lost listings, summed across live risk signals. | | **Sample type** | Backend API data from Vinted, aggregated across risk signals and refreshed on the standard data refresh. | | **Why it matters** | It translates scattered operational risks into money, so the highest-value problem gets attention first. A non-zero figure is revenue you can still save with timely action. | | **Reading the value** | Any value above zero is recoverable revenue worth acting on. A rising figure means risk is accumulating faster than it is being cleared. | | **Currency** | currency | | **Time window** | `Real time` | | **Alert trigger** | Fires when revenue at risk rises above zero (any exposed revenue warrants attention). | | **Sentiment key** | `vin_revenue_at_risk` | | **Roles** | owner, finance | ## Calculation Calculated automatically from your Vinted data. Vortex IQ values the orders and listings flagged by live risk signals, late dispatch, open complaints, and removed or stalled listings, and sums their currency exposure. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Revenue at Risk** for a typical Pro seller on Vinted.* The figure reads 312 on a Monday. Breaking it down: four orders worth 96 are past their ship-by deadline and may cancel, two open buyer-protection complaints worth 78 may refund, and a removed listing batch worth 138 is off-sale until corrected. The action is to triage by value: post the four late orders first, resolve the complaints to limit refunds and rating damage, then fix and relist the removed items. Each cleared item drops out of the figure. The goal is to drive it back to zero, where no controllable revenue is exposed. For deeper investigation, use Vortex Mind to break the figure down by driver; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- | | [`vin_late_shipments`](/nerve-centre/kpi-cards/vinted/late-shipments) | Alert sibling: late orders that may cancel. | | [`vin_buyer_protection_complaint_rate`](/nerve-centre/kpi-cards/vinted/buyer-protection-complaint-rate) | Fulfilment sibling: complaints that may refund. | | [`vin_alert_listing_rejection_spike`](/nerve-centre/kpi-cards/vinted/vinted-removed-listings-24h) | Alert sibling: removed listings off-sale. | | [`vin_marketplace_health_score`](/nerve-centre/kpi-cards/vinted/vinted-shop-health-score) | Executive sibling: overall standing behind the risk. | | [`vin_total_revenue`](/nerve-centre/kpi-cards/vinted/total-revenue) | Sales sibling: the revenue base risk is measured against. | ## Reconciling against Vinted **Where to look in Vinted's own dashboard:** Vinted does not publish a "revenue at risk" figure. It shows the components, late orders in the to-ship view, open complaints in order history, and removed listings in notifications. Reconcile by valuing those components yourself and comparing the total against this card. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | --------------------------------------------------------------------------------------------------------------- | --------- | ----------------------------------------------------------------- | | **Composite definition.** The figure is a Vortex IQ aggregate, not a Vinted-published number. | Variable | Read it as a directional exposure total, then drill into drivers. | | **Valuation basis.** Vortex IQ values exposure at sale price; you may value differently. | Variable | Confirm whether sale price or net is used. | | **Resolution timing.** Items clear from the figure as you resolve them, so a live read changes through the day. | Variable | Compare at the same moment as your manual tally. | **Cross-connector reconciliation:** complement with the late-shipments, complaint, and removed-listings cards for the full risk picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Revenue at Risk update?** It refreshes on the standard data refresh (typically every 30-60 minutes for live integrations) and updates as risks resolve. Force a manual refresh after clearing items to see the figure fall. **Q: Why does my Vinted dashboard show a different number?** Vinted publishes no such figure, so any difference is about the composite definition, the valuation basis (sale price versus net), and resolution timing as items clear. Treat it as a directional exposure total and drill into the driver cards. **Q: How does Revenue at Risk relate to other metrics?** It is the money-weighted roll-up of late shipments, open complaints, and removed listings. When it rises, open those driver cards to see which exposure to clear first by value. **Q: Can I customise the alert threshold?** By default any exposed revenue above zero is flagged, but the sensitivity is configurable per profile in the Sensitivity tab. Raise it if small, routine exposures should not trigger an alert. *** ### Tracked live in Vortex IQ Nerve Centre *Revenue at Risk* is one of hundreds of KPI pulses Vortex IQ tracks across Vinted and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.