> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Ships-Within-5-Days Rate, Vinted > Ships-Within-5-Days Rate for Vinted stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Ships-Within-5-Days Rate** is a fulfilment metric tracked from Vinted data. It measures the share of orders dispatched within five days of purchase, the window Vinted buyers expect and the platform watches for shop standing. Prompt dispatch is one of the few fully controllable levers a seller has, and a strong rate protects ratings, reduces cancellations, and keeps the shop in good standing. A slipping rate is an early operational warning. | | | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The percentage of orders dispatched within five days of purchase over the selected period, compared against the prior period. | | **Sample type** | Backend API data from Vinted, refreshed on the standard data refresh. | | **Why it matters** | Dispatch speed is a core standing signal and a direct driver of buyer satisfaction. A high rate keeps ratings and standing strong; a falling rate precedes cancellations, complaints, and rating damage. | | **Reading the value** | Higher is better. A reading below the safe band means too many orders are dispatching slowly, so packing capacity or routine needs attention. | | **Currency** | percent | | **Time window** | `30D vs prior period` | | **Alert trigger** | Fires when the rate falls below the configured floor. | | **Sentiment key** | `vin_ship_within_5d_rate` | | **Roles** | owner, operations | ## Calculation Calculated automatically from your Vinted data. Vortex IQ divides orders dispatched within five days of purchase by total orders over the selected period and compares the result against the prior period. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Ships-Within-5-Days Rate** for a typical Pro seller on Vinted.* The rate normally sits near 96%. Over a 30-day window it falls to 88%, below the floor and down from the prior period. The cause is a run of weekend orders that were not packed until midweek, pushing several past the five-day mark. None cancelled, but the slip dents standing. The action is to add a weekend or early-week packing slot so orders clear inside the window, and to use holiday mode when away rather than letting the rate fall. As the routine tightens, the rate should recover. For deeper investigation, use Vortex Mind to see whether slow dispatch clusters by day or label type; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------- | | [`vin_late_shipments`](/nerve-centre/kpi-cards/vinted/late-shipments) | Alert sibling: the orders that breach the dispatch window. | | [`vin_pending_ship`](/nerve-centre/kpi-cards/vinted/pending-shipment) | Fulfilment sibling: the queue that feeds this rate. | | [`vin_orders_per_day`](/nerve-centre/kpi-cards/vinted/orders-day) | Fulfilment sibling: order inflow that sets packing load. | | [`vin_marketplace_health_score`](/nerve-centre/kpi-cards/vinted/vinted-shop-health-score) | Executive sibling: the standing score dispatch speed feeds. | | [`vin_buyer_protection_complaint_rate`](/nerve-centre/kpi-cards/vinted/buyer-protection-complaint-rate) | Fulfilment sibling: complaints that follow slow dispatch. | ## Reconciling against Vinted **Where to look in Vinted's own dashboard:** Vinted records dispatch timing per order: the purchase date and the date the shipping label was scanned are both visible in each sold order. Reconcile by sampling orders and checking how many were scanned within five days against this card's rate. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | --------------------------------------------------------------------------------------------------------------- | --------- | ---------------------------------------- | | **Clock start.** Vortex IQ measures from purchase; if you measure from a different start point the rate shifts. | Variable | Confirm both measure from purchase date. | | **Scan timing.** A label scanned at drop-off may register slightly after dispatch. | Marginal | Allow for short scan-to-status lag. | | **Period boundary.** Vortex IQ uses 30-day rolling; a manual tally may use calendar months. | Variable | Match the period range. | **Cross-connector reconciliation:** complement with late shipments and pending shipment for the full dispatch picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Ships-Within-5-Days Rate update?** It refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For an immediate read after a packing push, force a manual refresh. **Q: Why does my Vinted dashboard show a different number?** The usual reasons are clock-start definition (measuring from purchase versus another point), scan-to-status lag, and period boundaries. Confirm both measure from the purchase date before assuming a real divergence. **Q: How does Ships-Within-5-Days Rate relate to other fulfilment metrics?** It is the SLA outcome that pending shipment and late shipments feed into. Track all three to see the queue, the breaches, and the resulting rate, and read it next to the shop health score since dispatch is a core standing driver. **Q: Can I customise the alert threshold?** Yes, the floor is configurable per profile in the Sensitivity tab. Set it to the dispatch standard your business commits to rather than the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Ships-Within-5-Days Rate* is one of hundreds of KPI pulses Vortex IQ tracks across Vinted and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.