> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Vinted Shop Health Score, Vinted > Vinted Shop Health Score for Vinted stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > **Vinted Shop Health Score** is an executive metric tracked from Vinted data. It rolls the signals that govern a Pro seller's standing, rating, complaint rate, dispatch speed, listing completeness, and engagement, into a single composite score. It is the fastest way to answer "is my Vinted shop in good shape?" without reading every card. A falling score is an early, aggregated warning that one or more underlying drivers is slipping. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | A composite 0-to-100 score blending reputation, fulfilment, and listing-health signals into one shop-standing indicator. | | **Sample type** | Backend API data from Vinted, combined across signals and refreshed on the standard data refresh. | | **Why it matters** | The score condenses the drivers Vinted uses to judge a shop into one number, so leadership can see standing at a glance and drill into the weakest contributing card. | | **Reading the value** | Higher is better. A reading below the healthy band means at least one driver, rating, complaints, dispatch, or completeness, is pulling standing down. | | **Currency** | score | | **Time window** | `Real time / 7D` | | **Alert trigger** | Fires when the composite score falls below the configured healthy band. | | **Sentiment key** | `vin_marketplace_health_score` | | **Roles** | owner, finance, operations | ## Calculation Calculated automatically from your Vinted data. Vortex IQ blends the key standing signals, rating, complaint rate, dispatch performance, listing completeness, and engagement, into a single weighted score on a 0-to-100 scale. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example *A representative reading of **Vinted Shop Health Score** for a typical Pro seller on Vinted.* The score usually sits around 88. After a busy fortnight it drops to 64, below the healthy band. Opening the contributing cards shows two drivers slipped at once: dispatch speed fell because of a weekend backlog, and complaint rate rose on an optimistically graded batch. Rating and completeness held. The action is targeted: clear the dispatch backlog and tighten condition grading, rather than a broad overhaul. As both drivers recover, the score should climb back toward baseline within a week or two. For deeper investigation, use Vortex Mind to attribute the drop to specific drivers; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ----------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------- | | [`vin_alert_account_health_drop`](/nerve-centre/kpi-cards/vinted/buyer-protection-rating-threshold-crossed) | Alert sibling: the trip-wire that fires as the score falls. | | [`vin_feedback_rating`](/nerve-centre/kpi-cards/vinted/seller-feedback-score) | Reputation sibling: a core score driver. | | [`vin_buyer_protection_complaint_rate`](/nerve-centre/kpi-cards/vinted/buyer-protection-complaint-rate) | Fulfilment sibling: a core score driver. | | [`vin_ship_within_5d_rate`](/nerve-centre/kpi-cards/vinted/ships-within-5-days-rate) | Fulfilment sibling: dispatch speed, a core driver. | | [`vin_revenue_at_risk`](/nerve-centre/kpi-cards/vinted/revenue-at-risk) | Executive sibling: revenue exposure when standing slips. | ## Reconciling against Vinted **Where to look in Vinted's own dashboard:** Vinted does not publish a single composite health score for sellers. It surfaces the underlying pieces, public rating, recent reviews, and order or complaint history. Reconcile by sanity-checking the score's direction against those signals: if rating and dispatch look strong, the score should be high. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | --------------------------------------------------------------------------------------------- | --------- | ------------------------------------------------------------------------------------ | | **Composite definition.** The score is a Vortex IQ blend, not a Vinted-published number. | Variable | Read it as a directional standing indicator, then drill into the contributing cards. | | **Weighting.** Profile weighting may emphasise the drivers that matter most to your business. | Variable | Confirm weighting matches your priorities. | | **Refresh timing.** Real-time signals and 7-day signals update on different cadences. | Marginal | Allow for mixed-cadence inputs near a change. | **Cross-connector reconciliation:** complement with each contributing driver card to see what moves the score. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Vinted Shop Health Score update?** It blends real-time and 7-day signals and refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). Force a manual refresh after fixing a driver to see the score move. **Q: Why does my Vinted dashboard show a different number?** Vinted publishes no composite score, so there is no direct equivalent to reconcile against. Treat the score as a Vortex IQ blend and validate its direction against the underlying rating, complaint, and dispatch signals. **Q: How does Vinted Shop Health Score relate to other metrics?** It is the roll-up of reputation, fulfilment, and listing-health cards. When it drops, open those contributing siblings to find which driver moved; the score tells you something is wrong, the drivers tell you what. **Q: Can I customise the alert threshold?** Yes, both the healthy band and the driver weighting are configurable per profile in the Sensitivity tab. Tune them so the score reflects the standing level your business needs to defend. *** ### Tracked live in Vortex IQ Nerve Centre *Vinted Shop Health Score* is one of hundreds of KPI pulses Vortex IQ tracks across Vinted and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.