> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Net Revenue (after refunds), Viva Payments > Net Revenue (after refunds) for Viva Payments stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Metrics type:** [Supporting Metrics](/nerve-centre/overview#metrics-types-explained) • **Category:** [Payment Gateway](/nerve-centre/connectors#connectors-by-type) ## At a glance > Total Revenue **minus refunds processed in the same period**. The closer-to-P\&L view of money kept after returns. Still gross of Viva interchange + scheme fees and gross of disputes lost. | | | | ------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | `SUM(transactions.Amount WHERE StatusId = F) − SUM(refunds.Amount)`, in each transaction's `CurrencyCode`. | | **API endpoints** | [`/api/transactions`](https://developer.vivawallet.com/apis-for-payments/payment-api/) for gross revenue, [`/api/transactions/{id}/refunds`](https://developer.vivawallet.com/apis-for-payments/payment-api/) for refund deductions. Joined on `OriginalTransactionId`. | | **VAT / tax** | Inclusive (passthrough from `Amount`). | | **Currency** | **Multi-currency native, no FX.** EUR refunds deduct from EUR revenue, GBP from GBP. | | **Fees / processing cost** | **Still gross.** Viva interchange + scheme fees (\~ 0.8, 1.4% blended for EU intra-EEA cards under IFR cap) NOT deducted. | | **Refunds** | **Deducted.** The entire purpose of the card. | | **Refund timing convention** | Refunds deducted on the **date the refund was issued**, not the date of the original transaction. A refund in May for an April sale reduces May's net, not April's. Standard accounting treatment. | | **Disputes / chargebacks** | **NOT deducted.** A dispute in flight does not reduce net; only when the case converts to a chargeback debit does Viva push a debit transaction this card picks up. | | **Failed / declined payments** | **Excluded.** | | **Time window** | `30D vsP`. | | **Alert trigger** | `drop >15% vsP`, `sentiment_key: revenue_trend`. | | **Roles** | owner, finance | ## Calculation Calculated automatically from your Viva Payments data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading. ## Worked example A Greek SMB fashion retailer ("Kalymnos Apparel") on Smart Checkout + 2 Smart POS terminals. The 30-day window covers 03 Apr 26 to 02 May 26. | Component | Value | | -------------------------------------- | ----------------------------- | | Gross Revenue (this card's input) | EUR 218,400 | | Refunds issued in window | EUR 14,200 (6.5% refund rate) | | **Net Revenue (this card)** | **EUR 204,200** | | Estimated Viva fees (\~ 1.05% blended) | EUR 2,144 | | Disputes lost in window | EUR 380 | | Estimated bank-deposited | EUR 201,676 | ```text theme={null} Net Revenue (this card) = EUR 218,400 - EUR 14,200 = EUR 204,200 Net of fees = EUR 204,200 - EUR 2,144 = EUR 202,056 Net of disputes lost = EUR 202,056 - EUR 380 = EUR 201,676 ``` What the merchant should notice: 1. **Refund rate of 6.5% is high for fashion**, typical 4, 6%. Either a sizing-issue spike on a recent product launch or a returns-policy promotion (free returns) running. Open [`viva_refund_rate`](/nerve-centre/kpi-cards/viva-payments/refund-rate) to confirm and isolate the SKU. 2. **Refund timing matters for monthly closes.** A refund issued on 02 May 26 for an April sale reduces *May's* net here, not April's. Finance teams running monthly P\&L should expect a small drift between commerce-platform "net revenue per month" (which often re-attributes refunds to the original sale month) and Viva's net revenue (which doesn't). Reconciliation guidance below. 3. **Disputes in flight don't show.** The EUR 580 of *active* dispute cases (out of EUR 218,400 gross) are not deducted; only the EUR 380 already converted to chargeback losses are. Watch [`viv_chargeback_rate`](/nerve-centre/kpi-cards/viva-payments/chargeback-rate) for in-flight pipeline. 4. **The EUR 201,676 estimated bank-deposited isn't shown directly.** Merchants comparing this card to their bank statement need to subtract Viva fees and chargeback losses manually. The Settlements view in the Viva Dashboard does this automatically. ## Sibling cards merchants should reference together | Card | Why pair it with Net Revenue | | ------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- | | [`viva_total_revenue`](/nerve-centre/kpi-cards/viva-payments/total-revenue) | The pre-refund gross figure. Diff of the two = refund value in the window. | | [`viva_refund_value`](/nerve-centre/kpi-cards/viva-payments/refund-value) | The deducted amount, broken out. | | [`viva_refund_rate`](/nerve-centre/kpi-cards/viva-payments/refund-rate) | The percentage view. Catches refund-rate movement before it shows in net. | | [`viva_revenue_trend`](/nerve-centre/kpi-cards/viva-payments/revenue-over-time) | Time-series view of the gross feeding this card. | | [`viva_avg_transaction`](/nerve-centre/kpi-cards/viva-payments/average-transaction) | The denominator-aware reading. | | [`viva_pending_payouts`](/nerve-centre/kpi-cards/viva-payments/pending-payouts) | What's in flight to your bank from this net revenue. | | Stripe [`stripe_net_revenue`](/nerve-centre/kpi-cards/stripe/net-revenue) / PayPal [`pp_net_revenue`](/nerve-centre/kpi-cards/paypal/net-revenue) | Cross-PSP same-archetype comparison. | | Commerce platform [`shopify.total_revenue`](/nerve-centre/kpi-cards/shopify/total-revenue) net | Upstream reconciliation. Commerce-net usually re-attributes refunds to original sale month; Viva doesn't. | ## Reconciling against the vendor's own dashboard **Where to look in the Viva Payments Dashboard:** Sign in at [viva.com/business/account/login](https://www.viva.com/en/business/account/login). The closest comparable view is: > **Viva Business → Sales → Reports → Net Sales** (toggle "Include refunds: Yes") The **Settlements view** is *post-fee, post-reserve* and structurally lower than this card; do not use it for direct comparison. Other Viva views to be aware of: * **Settlements view**: net of fees + reserves; use for bank reconciliation. * **Refunds view**: the deducted-amount detail (per-transaction refunds). * **Disputes view**: in-flight cases not yet deducted here. **Why our number may legitimately differ from the Viva Dashboard:** | Reason | Direction | Why | | ---------------------- | ------------------------------------- | ----------------------------------------------------------------------------------------------- | | **Time zone** | Boundary days off | Viva uses account timezone (Athens EET / EEST); we use UTC. | | **Refund attribution** | Differ on monthly closes | We deduct refunds on issue date. Some Viva report views can re-attribute to original sale date. | | **Multi-currency** | Ours per-currency, theirs may convert | Viva Dashboard offers FX-rolled view; this card preserves native currency. | | **Page-cap** | Ours lower for very high volume | API pagination defers freshest transactions to next refresh. | | **Refresh lag** | Ours lower for last 5, 15 min | Periodic sync. | **Cross-connector reconciliation:** | Comparison | Expected relationship | When divergence is legitimate | | ------------------------------------------------------------------------------------------------------------ | --------------------- | ------------------------------------------------------------------------ | | `viva_net_revenue` ↔ [`shopify.total_revenue`](/nerve-centre/kpi-cards/shopify/total-revenue) net-of-refunds | `viva ≤ shopify` | Shopify revenue includes non-Viva-method orders; expect Viva ≤ commerce. | | `viva_net_revenue` ↔ [`stripe.stripe_net_revenue`](/nerve-centre/kpi-cards/stripe/net-revenue) | Independent | Multi-PSP merchants sum the two for total net payment volume. | ***
Documentation cross-reference (same archetype on other PSPs) * [`stripe.stripe_net_revenue`](/nerve-centre/kpi-cards/stripe/net-revenue) * [`paypal.pp_net_revenue`](/nerve-centre/kpi-cards/paypal/net-revenue)
## Known limitations / merchant FAQs **Why is this still higher than my bank deposit?** Three deductions remain between Net Revenue and your bank: (1) Viva interchange + scheme + acquiring fees (\~ 0.8, 1.4% blended for EU intra-EEA cards), (2) chargeback losses (where dispute cases were lost), and (3) any reserve Viva is holding on your account. Use Viva's *Settlements* view to bridge. **Why don't disputes deduct here?** A dispute case in flight is not yet a debit, the customer's bank may rule in your favour. Only when Viva debits your account (chargeback lost) does the value land here. Watch [`viv_chargeback_rate`](/nerve-centre/kpi-cards/viva-payments/chargeback-rate) for in-flight pipeline. **Refund attribution mismatch with my commerce platform, what's happening?** Viva deducts refunds on the date the refund was *issued*. Some commerce-platform reports re-attribute the refund to the original *sale* month. So a refund issued 02 May 26 for an April sale: Viva subtracts from May; commerce platform may subtract from April. For monthly P\&L, finance teams typically prefer the commerce-platform attribution (matches GAAP); for cash reconciliation, Viva's issue-date attribution matches the actual debit timing. **Multi-currency, does this card produce a single net?** No, per-currency net. EUR refunds deduct from EUR revenue; GBP from GBP. For an FX-rolled net, use the Viva Dashboard's "Convert to EUR" toggle on Net Sales. **Why is my net revenue lower than my Shopify net?** Same reason as gross, Shopify includes non-Viva-method orders. If you also accept PayPal or Klarna, those orders show up in Shopify net but not in Viva net. Sum [`viva_net_revenue`](/nerve-centre/kpi-cards/viva-payments/net-revenue) + [`stripe.stripe_net_revenue`](/nerve-centre/kpi-cards/stripe/net-revenue) + [`paypal.pp_net_revenue`](/nerve-centre/kpi-cards/paypal/net-revenue) for the multi-PSP rolled view, that should approach Shopify net. **Is Viva fees ever shown in this card?** No, this card stays gross of fees. A separate *Net of Fees* card is on the roadmap. For now, use Viva's effective fee rate (visible in Business → Pricing) and multiply gross. **JP Morgan acquisition impact?** None on net revenue mechanics. Refund handling, dispute handling, and fee structures continue under existing Viva entities. *** ### Tracked live in Vortex IQ Nerve Centre *Net Revenue (after refunds)* is one of hundreds of KPI pulses Vortex IQ tracks across Viva Payments and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.