> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Active Walmart Listings for OOS SKUs on BC, Walmart Marketplace > Active Walmart Listings for OOS SKUs on BC for Walmart Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > Active Walmart Listings for OOS SKUs on BC counts items still selling on Walmart for SKUs that are out of stock in BigCommerce. Walmart keeps taking orders you cannot fulfil, which forces cancellations, late-dispatch hits, and ultimately Pro Seller demotion. Because every active listing here is a cancellation waiting to happen, this is a hero card with a zero target. | | | | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of active Walmart Marketplace listings whose SKUs are out of stock in BigCommerce. | | **Sample type** | Backend API data from Walmart Marketplace, refreshed on the standard data refresh. | | **Why it matters** | Orders placed on unfulfillable items lead to cancellations and late dispatches, both of which damage the Seller Scorecard and threaten Pro Seller status. | | **Reading the value** | Lower is better; the target is zero, and any positive number is live cancellation risk. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `>0 active listings on OOS SKUs` | | **Sentiment key** | `wal_xc_listed_but_oos_on_bc` | | **Roles** | owner, operations, finance | ## Calculation The value is derived by matching active Walmart Marketplace listings against their BigCommerce source records and counting the SKUs that are still live on Walmart while showing zero available stock in BigCommerce. It is a real-time cross-channel snapshot that depends on both connectors being linked. See the At a glance summary for the unit, and the worked example below for how the count reads in practice. ## Worked example *A representative reading of **Active Walmart Listings for OOS SKUs on BC** for a typical merchant on Walmart Marketplace.* On 12 Mar 26 a seller sees 6 active Walmart listings flagged, all for SKUs that sold out in BigCommerce two days earlier. The inventory sync lagged, so Walmart kept accepting orders and three have already come in for items that cannot ship. The action is to push an immediate inventory update to zero those Walmart listings, contact the affected buyers, and fix the sync cadence before the cancellations dent the dispatch and Pro Seller metrics. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ----------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------- | | [`wal_listings_oos`](/nerve-centre/kpi-cards/walmart-marketplace/out-of-stock-listings) | Shows the Walmart-side out-of-stock picture for comparison. | | [`wal_cancellation_rate`](/nerve-centre/kpi-cards/walmart-marketplace/cancellation-rate) | The downstream metric these unfulfillable orders push up. | | [`wal_late_dispatch_rate`](/nerve-centre/kpi-cards/walmart-marketplace/late-dispatch-rate) | Stockouts often turn into late dispatches before cancellation. | | [`wal_pro_seller_status`](/nerve-centre/kpi-cards/walmart-marketplace/pro-seller-status) | Cancellations from this risk feed directly into Pro Seller standing. | | [`wal_xc_catalogue_drift_vs_bc`](/nerve-centre/kpi-cards/walmart-marketplace/listings-drifting-from-bc-source-of-truth) | Another cross-channel sync gap against the BigCommerce source. | ## Reconciling against Walmart Seller Center **Where to look in Walmart Seller Center:** Open the Item / Catalog area to confirm the listing is active with available inventory on Walmart, then compare its stock level against the same SKU in BigCommerce. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** Vortex IQ uses RT rolling by default; Seller Center may use calendar periods. | Variable | Match the period range. | | **Time zone.** Seller Center uses the account time zone; Vortex IQ aligns to the merchant reporting time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile-level filters (fulfilment type, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Active Walmart Listings for OOS SKUs on BC update?** The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. **Q: Why does my Walmart Seller Center show a different number?** Seller Center only sees the Walmart inventory level and has no view of BigCommerce stock, so it cannot flag this mismatch on its own. The count exists only in Vortex IQ because it compares both sides. **Q: What is the fastest way to clear this count?** Push an inventory update that zeroes the affected Walmart listings, then fix the sync so BigCommerce stockouts propagate promptly. The count clears once Walmart reflects the true availability. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Active Walmart Listings for OOS SKUs on BC* is one of hundreds of KPI pulses Vortex IQ tracks across Walmart Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.