> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Walmart Marketplace audit profile, Vortex IQ

> What the Vortex IQ Walmart Marketplace health audit checks: Walmart Marketplace Health

**[Nerve Centre KPIs](/nerve-centre/kpi-cards/walmart-marketplace) · [Audit Profile](/nerve-centre/kpi-cards/walmart-marketplace/audit) · [Sentiment Settings](/nerve-centre/kpi-cards/walmart-marketplace/sentiment)**

Will audit Walmart Seller Center health - authentication, account-health KPIs, listing quality and suppression, featured-offer (buy box) win rate, order-defect and dispatch SLA, and cross-channel inventory and price-parity drift.

## What this audit checks

### Authentication & access

* Client-credentials token from /v3/token refreshes without error
* WM\_SEC.ACCESS\_TOKEN + WM\_QOS.CORRELATION\_ID headers present on every request
* /v3/sellerInfo returns ACTIVE status (not INACTIVE or SUSPENDED)

### Account health & policy compliance

* AccountHealth on\_time\_dispatch\_rate >= 99% Walmart SLA
* AccountHealth cancellation\_rate within Walmart 2% threshold
* Pro Seller eligibility retained (pro\_seller\_status true)
* Composite account\_health\_score above visibility-cut band

### Listing quality & suppression

* Listings with listing\_quality\_score \< 60% (Walmart auto-suppresses from search)
* Item Setup error / SYSTEM\_PROBLEM listings count is zero
* Required category attributes complete (drives LQS) >= 95%
* Stale listings (>180d no update) under 10% of catalogue

### Buy Box / featured-offer

* Buy-box win rate (buy\_box\_winner true / published) >= 70%
* Key-SKU featured-offer loss correlated with competitor or Walmart 1P undercut
* Published listings actually eligible for featured offer (PUBLISHED + in-stock)

### Order defect & feedback

* Late dispatch rate (orders past estimated\_ship\_date) \<= 1% penalty threshold
* Orders stuck in Created/Acknowledged beyond dispatch deadline
* Return / refund rate within acceptable band
* Seller feedback\_score above account-health floor

### Cross-channel inventory & pricing parity

* Active Walmart listings for SKUs out-of-stock on BC source-of-truth
* Walmart price > Amazon price \* 1.02 (Pro Seller parity violation)
* Walmart title/price/image drift vs bigcommerce.product source-of-truth

## Severity thresholds

| Signal                   | Warn | Critical |
| ------------------------ | ---- | -------- |
| `buy_box_win_rate`       | -    | \< 70%   |
| `defect_rate`            | -    | > 2%     |
| `feedback_score`         | -    | \< 80%   |
| `listing_suppressed_pct` | -    | > 5%     |
| `account_health_score`   | -    | \< 70    |

## Data sources

* `POST https://marketplace.walmartapis.com/v3/token` - Client-credentials access token
* `GET https://marketplace.walmartapis.com/v3/sellerInfo` - Account status + seller metadata
* `GET https://marketplace.walmartapis.com/v3/items` - Listings, published status, LQS, buy-box winner
* `GET https://marketplace.walmartapis.com/v3/orders` - Orders, ship dates, dispatch SLA, returns
* `GET https://marketplace.walmartapis.com/v3/insights/listingQuality` - Account-health snapshot - avg LQS, on-time dispatch, cancellation, Pro Seller eligibility