> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Late Dispatches Risking Pro Seller Status, Walmart Marketplace

> Late Dispatches Risking Pro Seller Status for Walmart Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it.

**Card class:** [Hero](/nerve-centre/overview#card-classes-explained)  •  **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type)

## At a glance

> This card lists open orders that have already passed their estimated ship date, the orders that will count as late dispatches the moment they ship. Walmart's on-time dispatch SLA is unforgiving, and each late shipment compounds toward bid-visibility cuts and, if sustained, account suspension. Sellers watch it because the dispatch leg is the fastest way to lose Pro Seller status.

|                       |                                                                                                                                             |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| **What it counts**    | Open Walmart orders that are now past their estimated ship date and will register as late once dispatched.                                  |
| **Sample type**       | Backend API data from Walmart Marketplace, refreshed on the standard data refresh.                                                          |
| **Why it matters**    | Late dispatches push the on-time SLA below Walmart's penalty line, risking Pro Seller status, bid-visibility cuts, and eventual suspension. |
| **Reading the value** | Zero is the goal; any non-zero count is orders you should ship today before the SLA breach is locked in.                                    |
| **Currency**          | count                                                                                                                                       |
| **Time window**       | `RT`                                                                                                                                        |
| **Alert trigger**     | `any order past estimated_ship_date`                                                                                                        |
| **Sentiment key**     | `wal_alert_dispatch_sla_miss`                                                                                                               |
| **Roles**             | owner, operations                                                                                                                           |

## Calculation

Vortex IQ reads open orders from Walmart Marketplace and compares each order's estimated ship date against the current time. Any order whose ship-by moment has already elapsed but which has not yet been dispatched is added to the count. The card is real time, so it updates as orders age into breach or are shipped out of it, which is why the worked example below treats it as a live action queue rather than a historical rate.

## Worked example

*A representative reading of **Late Dispatches Risking Pro Seller Status** for a typical merchant on Walmart Marketplace.* On 12 Mar 26 the card shows a representative 7 orders past their estimated ship date after a warehouse system outage the previous evening. The reading means seven orders will each register as a late dispatch the instant they ship, pushing the rolling on-time rate toward Walmart's penalty threshold. The action is to prioritise those seven for same-day pickup and, if they cannot ship today, communicate proactively so the cancellation rate does not breach as well. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.

## Sibling cards merchants should reference together

| Card                                                                                       | Why merchants reach for it                                             |
| ------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------- |
| [`wal_late_dispatch_rate`](/nerve-centre/kpi-cards/walmart-marketplace/late-dispatch-rate) | Converts these late orders into the rate Walmart penalises against.    |
| [`wal_sla_compliance`](/nerve-centre/kpi-cards/walmart-marketplace/on-time-dispatch-rate)  | The positive mirror; shows how much SLA headroom remains.              |
| [`wal_pending_dispatch`](/nerve-centre/kpi-cards/walmart-marketplace/pending-dispatch)     | The full dispatch queue, including orders not yet past ship-by.        |
| [`wal_pro_seller_status`](/nerve-centre/kpi-cards/walmart-marketplace/pro-seller-status)   | The programme status these late dispatches directly threaten.          |
| [`wal_cancellation_rate`](/nerve-centre/kpi-cards/walmart-marketplace/cancellation-rate)   | Late orders often turn into cancellations, the next SLA risk to watch. |

## Reconciling against Walmart Seller Center

**Where to look in Walmart Seller Center:**

Check the Order Management area filtered to open or unshipped orders, where each order's estimated ship date is shown. The Performance or Scorecard area shows how these orders are already affecting your on-time dispatch metric.

**Why the Vortex IQ value may legitimately differ:**

| Reason                                                                                                         | Direction | What to do               |
| -------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ |
| **Period boundary.** Vortex IQ uses RT rolling by default; Seller Center may use calendar periods.             | Variable  | Match the period range.  |
| **Time zone.** Seller Center uses the account time zone; Vortex IQ aligns to the merchant reporting time zone. | Marginal  | Confirm time zone match. |
| **Filter scope.** Profile-level filters (fulfilment type, test orders) may narrow the Vortex IQ view.          | Variable  | Match filter settings.   |

**Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.

## Known limitations / merchant FAQs

**Q: How often does Late Dispatches Risking Pro Seller Status update?**
The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard.

**Q: Why does my Walmart Seller Center show a different number?**
Seller Center may count an order as on-time the moment a tracking number is uploaded, while Vortex IQ holds it in the breach list until the dispatch confirmation propagates. Time-zone and filter scope (fulfilment type or test orders) can also change which orders appear past ship-by.

**Q: Does WFS-fulfilled volume show up in this card?**
WFS orders are dispatched by Walmart, so they are not part of your seller-fulfilled dispatch SLA; this card focuses on the seller-fulfilled orders you ship yourself.

**Q: Can I customise the alert threshold?**
Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default.

***

### Tracked live in Vortex IQ Nerve Centre

*Late Dispatches Risking Pro Seller Status* is one of hundreds of KPI pulses Vortex IQ tracks across Walmart Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English.

[Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.