> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Suspended / Item Setup Error Listings, Walmart Marketplace > Suspended / Item Setup Error Listings for Walmart Marketplace stores. Tracked live in Vortex IQ Nerve Centre. How to read it, why it matters, and how to act on it. **Card class:** [Hero](/nerve-centre/overview#card-classes-explained) • **Category:** [Marketplace](/nerve-centre/connectors#connectors-by-type) ## At a glance > Suspended / Item Setup Error Listings counts the items that Walmart has pulled from sale or refused to publish because of a setup problem. These are listings earning zero, often over a fixable data issue such as a missing required attribute or a rejected image. Because any non-zero count means lost sellable inventory, this card is treated as a hero signal. | | | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | | **What it counts** | The number of Walmart Marketplace listings in a suspended or item setup error state. | | **Sample type** | Backend API data from Walmart Marketplace, refreshed on the standard data refresh. | | **Why it matters** | Suspended and setup-error items cannot sell, so every one is lost revenue and a sign that catalogue data needs fixing before the item can go live. | | **Reading the value** | Lower is better; the target is zero, and any positive number needs attention. | | **Currency** | count | | **Time window** | `RT` | | **Alert trigger** | `>0` | | **Sentiment key** | `wal_suspended_listings` | | **Roles** | owner, operations | ## Calculation The value is derived by counting Walmart Marketplace listings that the platform reports as suspended or in an item setup error state at the time of the refresh. It is a real-time snapshot, so it reflects the current health of the catalogue rather than an average over a window. See the At a glance summary for the unit, and the worked example below for how the count reads in practice. ## Worked example *A representative reading of **Suspended / Item Setup Error Listings** for a typical merchant on Walmart Marketplace.* On 12 Mar 26 a seller sees the card jump from 0 to 14 after a feed push. Reviewing the items shows a shared cause: a required attribute was dropped from the latest Feedonomics mapping, so Walmart rejected the affected SKUs at ingestion. The action is to restore the missing attribute, resubmit the items, and confirm they return to a published state, recovering inventory that was silently offline. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq. ## Sibling cards merchants should reference together | Card | Why merchants reach for it | | ------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | [`wal_alert_listing_rejection_spike`](/nerve-centre/kpi-cards/walmart-marketplace/walmart-rejected-new-listings-24h) | Catches a fresh wave of rejected new listings that often precedes setup errors. | | [`wal_xc_feed_rejection_vs_listings`](/nerve-centre/kpi-cards/walmart-marketplace/listings-failing-feedonomics-feed-validation) | Pinpoints feed validation failures behind many setup errors. | | [`wal_attribute_completeness`](/nerve-centre/kpi-cards/walmart-marketplace/required-attribute-completeness) | Missing required attributes are a frequent cause of item setup errors. | | [`wal_active_listings`](/nerve-centre/kpi-cards/walmart-marketplace/active-listings) | Shows how many items remain published while the suspended set is fixed. | | [`wal_total_listings`](/nerve-centre/kpi-cards/walmart-marketplace/total-listings) | Provides the full catalogue total for context. | ## Reconciling against Walmart Seller Center **Where to look in Walmart Seller Center:** Open the Item / Catalog area and filter by item status to find suspended and setup-error items; the item-level error detail explains exactly which data point Walmart rejected. **Why the Vortex IQ value may legitimately differ:** | Reason | Direction | What to do | | -------------------------------------------------------------------------------------------------------------- | --------- | ------------------------ | | **Period boundary.** Vortex IQ uses RT rolling by default; Seller Center may use calendar periods. | Variable | Match the period range. | | **Time zone.** Seller Center uses the account time zone; Vortex IQ aligns to the merchant reporting time zone. | Marginal | Confirm time zone match. | | **Filter scope.** Profile-level filters (fulfilment type, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. | **Cross-connector reconciliation:** complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind. ## Known limitations / merchant FAQs **Q: How often does Suspended / Item Setup Error Listings update?** The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. **Q: Why does my Walmart Seller Center show a different number?** Seller Center may group several status types differently from how Vortex IQ rolls suspended and setup-error items into one count. Checking the item-level status filter usually reconciles the two views. **Q: How quickly do fixed items leave this count?** Once a corrected item is resubmitted and Walmart republishes it, it drops out of the count at the next refresh. If it lingers, the resubmission may still be in Walmart's review queue. **Q: Can I customise the alert threshold?** Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default. *** ### Tracked live in Vortex IQ Nerve Centre *Suspended / Item Setup Error Listings* is one of hundreds of KPI pulses Vortex IQ tracks across Walmart Marketplace and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. [Start for free](https://app.vortexiq.ai/login) or [book a demo](https://www.vortexiq.ai/contact-us) to see this metric running on your own data.