> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# CloudHub Inventory Import and Export, Bulk Catalogue Operations

> Bulk import and export of CloudHub inventory. Import profiles (Amazon minmax price update, Amazon_ebay_PriceUpdate, Master Template 234 Columns), Export profiles (Master Export, DK Pricing 2024), FTP Price Change Log, and the Product Export / Import Validation Status Monitor.

Bulk catalogue work in CloudHub goes through Import and Export. You export a set of SKUs to a spreadsheet, edit in Excel, re-import, and CloudHub validates and writes the changes back to the master catalogue (and downstream to listings). This is how merchants run weekly price updates, seasonal range expansions, and end-of-line clearances at scale.

This page covers the four surfaces in this part of CloudHub: **Inventory Import**, **Inventory Export**, **FTP Price Change Log**, and **Product Export / Import Validation Status Monitor**.

<h2 id="import">
  Import \\
</h2>

Inventory Import lives at `Home > Optimise > Inventory Import`. Open it from the \[Optimise] services menu or from the **Import Inventory** action button on the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub).

### Import sub-tabs

The page has a tab strip across the top:

| Sub-tab                           | What it is for                                                                                                                                                     |
| --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **All**                           | The default landing tab; runs an import that affects all marketplaces and the master record.                                                                       |
| **Admin Template Mapping**        | A super-admin surface to map a customer's column header to CloudHub's internal field.                                                                              |
| **Import Inventory Profile**      | The list of saved import profiles you can pick from.                                                                                                               |
| **Website**                       | Webstore-only import (Shopify or your own webstore).                                                                                                               |
| **Import Validation Only**        | Run the import in dry-run mode. CloudHub validates the file and reports what would happen, without committing. Use this on big imports before pulling the trigger. |
| **Import Mastermarketplace Only** | Import targeting only the marketplace listing rows, not the master record.                                                                                         |

### Running an import

1. Choose the **Import Profile** from the dropdown. The screenshot example shows profiles like:
   * `Amazon minmax price update`
   * `Amazon_ebay_PriceUpdate`
   * `ebay Product Title`
   * `ebay Title`
   * `Master Template 234 Columns`
   * `Weight Upload`
     The profile determines which columns the import expects and which fields it writes to.
2. Click **Choose file** and pick your edited CSV / Excel file. The filename appears in the **File Location** field.
3. Confirm the **Email Address** field, comma-separated if you want notifications to multiple inboxes. CloudHub emails the validation result and final status here.
4. Click the blue **Import** button. (Use **Reset** to clear the file and start over.)

### Adding a new import profile

A small link **"To add a new import inventory profile, please click here."** sits below the Import Profile dropdown. Click it to open the profile editor, where a super-admin can map columns from a custom file format to CloudHub fields and save it as a reusable profile.

### Sample template downloads

The bottom half of the Import page lists the available templates with a download icon on each row:

| Profile Name                | Download        |
| --------------------------- | --------------- |
| Amazon minmax price update  | (download icon) |
| Amazon\_ebay\_PriceUpdate   | (download icon) |
| ebay Product Title          | (download icon) |
| ebay Title                  | (download icon) |
| Master Template 234 Columns | (download icon) |
| Weight Upload               | (download icon) |

The page footer notes:

> Select Import template, download the sample file and import the file.

The pagination control (10 / 25 / 50 / 100) sits on the right.

<h2 id="export">
  Export \\
</h2>

Inventory Export lives at `Home > Optimise > Inventory Export`. Open it from the \[Optimise] services menu or from the **Export Inventory** action button on the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub).

### Export tabs

The Export page has two tabs:

1. **Create Profile**: define a new export profile.
2. **Template Column Mapping**: map columns of an existing profile to CloudHub fields.

### Saved profiles list

Below the tabs, a table lists saved export profiles. Columns:

| Column           | What it shows                                                                        |
| ---------------- | ------------------------------------------------------------------------------------ |
| **Profile Name** | The friendly name. Examples from the screenshot: `Master Export`, `DK Pricing 2024`. |
| **Created By**   | The user who created the profile.                                                    |
| **Created On**   | The creation timestamp.                                                              |
| **Modified By**  | The user who last edited it.                                                         |
| **Modified on**  | The last-edit timestamp.                                                             |
| **Actions**      | A pencil icon (edit) and a red bin icon (delete).                                    |

### Creating a new export profile

1. Click **Create Profile** tab.
2. Type a **Profile Name** in the input.
3. Click **Save**.
4. Switch to **Template Column Mapping** to choose which fields the profile exports.
5. Save the column mapping.

The new profile is now selectable from the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub) Export Inventory action.

### Running an export

You do not run exports from this configuration page directly. Exports are triggered from the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub) using the **Export Inventory** action button, which lets you pick a profile and the rows to export.

## FTP Price Change Log

Some merchants run pricing via an FTP feed (their ERP drops a CSV onto an SFTP server and CloudHub picks it up on a schedule). The **FTP Price Change Log** is the audit history of those price-via-FTP events.

### What it shows

Each row is one FTP-driven price change attempt:

* **Timestamp** of the FTP pull.
* **File name** that triggered the change.
* **SKU** affected.
* **Old Price** and **New Price**.
* **Status**: success, validation error, write failure.
* **Error detail** if status is not success.

Use this log when a merchant says "the price changed and we did not change it manually". The FTP feed is usually the answer, and the log proves which file did it.

### How to find it

From the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub) action bar: **Import / Export Log**. Or via the \[Optimise] services menu under **FTP Price Change Log**.

## Product Export / Import Validation Status Monitor

This is the dry-run companion to Import. When you run an import in **Import Validation Only** mode, the result lands in this monitor. It shows you exactly what would happen if the import had committed, so you can fix issues before writing to the master.

### Columns

| Column                | What it shows                            |
| --------------------- | ---------------------------------------- |
| **Job ID**            | The unique import job identifier.        |
| **File Name**         | The uploaded file.                       |
| **Submitted By**      | The user who ran the validation.         |
| **Submitted At**      | The timestamp.                           |
| **Validation Status** | Pass, Fail, or Partial.                  |
| **Rows Total**        | How many rows the file contained.        |
| **Rows Valid**        | How many would commit cleanly.           |
| **Rows Invalid**      | How many would fail.                     |
| **Error Report**      | Download link for the per-row error CSV. |

### Workflow, validate then commit

1. Run import in **Import Validation Only** mode.
2. Open the Validation Status Monitor.
3. Wait for the row to flip from `Running` to `Pass` / `Fail` / `Partial`.
4. If `Fail` or `Partial`, download the **Error Report** and fix the rows in your file.
5. Re-run validation to confirm.
6. Once validation is `Pass`, re-run the import without the **Import Validation Only** flag.

This pattern is mandatory for files over a few thousand rows. Importing 50,000 rows blind without dry-run validation is the fastest way to corrupt a catalogue.

## Common workflows

### Weekly price update across Amazon and eBay

1. Use **Master Export** (or a custom price-only profile) to export the SKUs you want to reprice.
2. Edit Min and Max prices in Excel.
3. Run **Import Validation Only** with the `Amazon_ebay_PriceUpdate` profile.
4. Confirm validation is `Pass` in the Validation Status Monitor.
5. Run the actual import.
6. The price change pushes to both Amazon and eBay listings on the next sync cycle.

### Title cleanup on eBay

1. Export with **ebay Product Title** profile.
2. Edit titles in Excel.
3. Validation-only import.
4. Commit.
5. eBay listings update on next sync.

### Bulk weight load before a Royal Mail integration

1. Export with **Master Export** to pick up SKU and current weight columns.
2. Update weights in Excel.
3. Import with **Weight Upload** profile.

## Common questions

**My import says "validation passed" but the prices did not change on Amazon.**
Validation passing means CloudHub accepted the file and the master record was updated. The push to Amazon happens on the next marketplace sync cycle, which is minutes-to-hours depending on the marketplace and your rate-limit budget. Check the [Listing Status Monitor](/vortex-apps/cloudhub/optimise-inventory/add-a-product#listing-status-monitor) for the push status.

**The import is stuck on "Running" in the Validation Status Monitor.**
Large files take longer; tens of thousands of rows can take ten or more minutes. If it is still running after an hour, contact support with the Job ID.

**Can I delete a saved import profile?**
Yes, from the saved profiles list in the \[Configure] section. The Inventory Import surface only lets you select; profile management lives in \[Configure].

**My CSV has UK pound signs in the price column and the import fails.**
CloudHub expects numeric price values without currency symbols. Strip the `£` characters in Excel before saving as CSV, or save as CSV (UTF-8) so encoding is preserved.

**The FTP Price Change Log shows a change I did not make.**
Your ERP or another upstream system is publishing the price file. The log shows the file name; the file owner is whoever is publishing to the SFTP server. Coordinate with that team.

## Next steps

* Open the [Inventory Hub](/vortex-apps/cloudhub/optimise-inventory/inventory-hub) to trigger an import or export from the action bar.
* Add a single SKU manually with [Add a Product](/vortex-apps/cloudhub/optimise-inventory/add-a-product).
* Audit pushes on the [Listing Status Monitor](/vortex-apps/cloudhub/optimise-inventory/add-a-product#listing-status-monitor).
* Set up an FTP price feed via \[Configure] > Email and FTP Settings (documented in a later batch).