> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# RollbackPro Change Logs and Webhook Logs for BigCommerce

> View Change Logs (restore activity audit) and Webhook Logs (BigCommerce API event log) in RollbackPro. Search by ID, event, or status; click into errors and escalate to the Vortex IQ support team in one click.

The Change Logs tab is the activity audit surface for RollbackPro. Two sub-tabs split the view: **Change Logs** for restore-activity audit, and **Webhook Logs** for the raw BigCommerce API event stream. Use this tab when you need to understand what RollbackPro did, when, and whether it succeeded.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL1.png" alt="Change Logs main view" />

## Section title and navigation

The header area shows the RollbackPro app name, a brief overview of the section, and the navigation tabs (Dashboard, Restore Center, Change Logs, Settings). Two sub-tabs:

* **Change Logs**, data grid of restore activity statuses.
* **Webhook Logs**, data grid of API responses received from BigCommerce.

## Search and refresh controls

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL2.png" alt="Search and refresh controls" />

A search box at the top filters the grid. The text you enter is searched across the **ID**, **Event**, and **Status** columns. The refresh button reloads the visible grid.

## Change Logs sub-tab

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL3.png" alt="Change Logs sub-tab grid" />

The grid columns:

| Column            | What it shows                                                         |
| ----------------- | --------------------------------------------------------------------- |
| **ID**            | Unique change-log identifier                                          |
| **Event**         | Description of the event (e.g. "Restore Product 12345 to version 17") |
| **Status**        | Success or Failure                                                    |
| **Date and Time** | Timestamp of the entry                                                |
| **View button**   | Appears only on Failure rows                                          |

Clicking the **View** button on a Failure row opens a popup explaining the failure and asking whether to escalate to Vortex IQ support:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL4.png" alt="Failure popup with escalate option" />

> "We encountered an issue while processing your request due to a data mapping error with the BigCommerce API. Would you like our support team to investigate this and get back to you?"

Click **Yes** and an email is sent to [helpdesk@vortexiq.ai](mailto:helpdesk@vortexiq.ai) for troubleshooting:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL5.png" alt="Confirmation that escalation was sent" />

## Webhook Logs sub-tab

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/CL6.png" alt="Webhook Logs sub-tab grid" />

The grid columns:

| Column            | What it shows                                   |
| ----------------- | ----------------------------------------------- |
| **Log ID**        | Unique webhook log identifier                   |
| **Entity**        | Data entity (Product, Category, Customer, etc.) |
| **EntityID**      | Entity-level unique identifier                  |
| **Service**       | Type of webhook                                 |
| **Error Message** | Response received from the BigCommerce API      |
| **Date and Time** | Timestamp of the webhook log entry              |
| **View button**   | Opens the full BigCommerce API response payload |

Use the Webhook Logs view when you need to debug why a specific record failed to back up or restore. The full API response often shows the underlying BigCommerce error (rate limit hit, malformed payload, missing dependency).

## Help button

The **Help** button in the corner opens the corresponding help article in the knowledge base.

## When to use Change Logs vs Webhook Logs

| Question                                            | Use which sub-tab                                                 |
| --------------------------------------------------- | ----------------------------------------------------------------- |
| Did my rollback yesterday actually succeed?         | Change Logs                                                       |
| Why did the rollback fail?                          | Change Logs (View on the Failure row)                             |
| Why did this Product not back up after I edited it? | Webhook Logs (filter by Entity Product, Service the webhook type) |
| Did BigCommerce return an unusual error?            | Webhook Logs                                                      |

## Cross-links

* [Restore Center](/vortex-apps/rollback-pro/restore-center), the surface that generates Change Log entries.
* [Settings](/vortex-apps/rollback-pro/settings), where real-time backup is enabled or disabled per entity.
* [FAQs and known issues](/vortex-apps/rollback-pro/faqs-and-known-issues), known cases where logs may show transient errors.

## FAQs

**Q. The Change Logs grid is empty.**
Most likely cause: no rollback operations have been run yet. Backup activity itself does not appear in Change Logs (those go to Webhook Logs). Run a single-item rollback to populate the Change Logs grid.

**Q. Webhook Logs show "rate limit exceeded" errors. Should I worry?**
RollbackPro automatically retries on rate-limit errors with exponential backoff, so transient hits are recovered without data loss. Persistent rate-limit issues over many minutes warrant a support ticket.

**Q. I clicked "Yes" to escalate a failure but I have not heard back.**
Escalation creates an email ticket with the helpdesk team. Response time depends on your support SLA tier. Confirm receipt at [https://helpdesk.vortexiq.ai/portal/en/home](https://helpdesk.vortexiq.ai/portal/en/home) where you can track all your tickets.

**Q. Can I export the Change Logs?**
Not currently from the UI. The data is retained per the backup retention policy of your subscription; for export support reach out to the helpdesk.