> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# RollbackPro Settings, Real-Time, Manual, and Scheduled Backups

> Configure RollbackPro backup behaviour per entity. Toggle real-time backup on or off, take on-demand manual backups for webhook-less entities (Brands, Coupons, Promotions, Blog Posts, 301 Redirects, Gift Certificates), and schedule automated backups.

The Settings tab is where you control RollbackPro's backup behaviour. Per-entity real-time toggle, on-demand manual backup for webhook-less entities, and Schedule Backups for automated snapshot runs.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings1.png" alt="Settings main view" />

## Section title and navigation

The header shows the section name and brief overview, plus the standard four-tab navigation across the top (Dashboard, Restore Center, Change Logs, Settings).

## Manage Settings, the per-entity grid

This shows every backed-up entity with its current backup type, status, and last sync time. Entities are grouped into the same three tab sections used on the Dashboard:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings2.png" alt="Three tab groups" />

### Catalogue Data tab

* Products
* Categories
* Brands
* Promotions
* Blog Posts

### Customer Data tab

* Customers
* Orders
* Coupons
* Gift Certificates

### Settings Data tab

* 301 Redirects
* Channels
* Pages
* Email Templates

## Per-entity grid row

Each row shows:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings3.png" alt="Per-entity row layout" />

| Column            | What it shows                               |
| ----------------- | ------------------------------------------- |
| **Entity**        | Name (e.g. Products)                        |
| **Backup Type**   | Realtime or Manual                          |
| **Status**        | Toggle to enable / disable real-time backup |
| **Date and Time** | Last sync timestamp                         |
| **Action**        | Backup button (Manual entities only)        |

## Real-time backup toggle

For entities with **Realtime** backup type, the **Status** toggle controls whether RollbackPro listens to BigCommerce webhooks for that entity:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings4.png" alt="Status toggle disabled" />

* **Enabled** (default), webhook events are captured and written to the backup index immediately.
* **Disabled**, RollbackPro stops listening; changes after this point will not be backed up automatically.

Use disable temporarily during a known-large bulk operation if you specifically want to avoid backup write amplification, then re-enable. Note that on disable, RollbackPro sends an immediate API request to unsubscribe; the change can take up to 10 minutes to fully take effect at BigCommerce's end. In some cases, changes made just before disabling may still appear in the backup. This is timing behaviour, not accidental data capture.

## Manual backup button

For entities with **Manual** backup type (Brands, Coupons, Promotions, Blog Posts, 301 Redirects, Gift Certificates), the **Backup** button in the Action column triggers a one-time full backup:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings5.png" alt="Backup Now confirmation popup" />

Click **Backup**, click **Confirm** in the popup, and the manual backup runs. After it completes, the entity row shows a refreshed Date and Time.

> **Best practice for manual-backup entities**: Always click **Backup** **before** and **after** any bulk or significant change to these entities. Otherwise the backup index may be stale by the time you need to restore.

The webhook-less entities are:

* **Brands**
* **Promotions**
* **Blog Posts**
* **Coupons**
* **Gift Certificates**
* **301 Redirects**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Settings6.png" alt="Manual entities list" />

## Schedule Backups

The **Schedule Backups** button on the Settings page lets you configure automated backup schedules. Instead of relying on real-time webhooks (where supported) or manual triggers (where not), you can run recurring snapshots.

Configure:

* **Which entities to back up**, choose any combination across all three tab groups. Most useful for the six manual-backup entities.
* **Backup frequency**, e.g. daily, twice daily, weekly.
* **Backup time**, pick the preferred time-of-day to minimise impact on storefront performance.

Once configured, scheduled backups run without further intervention. Visible on the Change Logs tab as audit entries.

### When to schedule

| Scenario                                     | Recommendation       |
| -------------------------------------------- | -------------------- |
| Manual-backup entities you edit weekly       | Schedule weekly      |
| Marketing team that runs daily promo updates | Schedule daily       |
| High-frequency catalogue churn store         | Daily or twice daily |
| Static catalogue, change once a quarter      | Weekly is fine       |

## Help button

The **Help** button in the corner opens the corresponding help article in the knowledge base.

## Cross-links

* [Understanding the dashboard](/vortex-apps/rollback-pro/understanding-the-dashboard), the per-entity counts and statuses surfaced from this configuration.
* [Restore Center](/vortex-apps/rollback-pro/restore-center), the rollback workflow that uses the backup index this page configures.
* [What we backup](/vortex-apps/rollback-pro/what-we-backup), the field-level reference for each entity backed up.
* [Setup and onboarding](/vortex-apps/rollback-pro/setup-and-onboarding), where Schedule Backups configuration sits in the overall onboarding sequence.

## FAQs

**Q. If I disable real-time backup for Products, what happens to product changes?**
Changes made while real-time is disabled are not captured. Re-enable to resume capture, or take a manual backup if available for that entity (Products do support manual backup as a fallback path; check the Action column).

**Q. Can I disable real-time backup for one specific product, not the whole entity?**
Not currently. The toggle is per-entity-type, not per-record.

**Q. Will Schedule Backups also run for Realtime entities like Products?**
Yes if you include them in the schedule. Useful as a "belt and braces" guarantee that even if a webhook delivery fails, a scheduled snapshot would catch the change at the next run.

**Q. The manual Backup button is greyed out.**
Likely cause: a previous backup is still running. Wait a few minutes and refresh.

**Q. Sync Status on the Dashboard shows Active but one entity row shows "Disabled".**
Sync Status is the aggregate; it shows Active as long as at least one entity has real-time enabled. The individual rows show the per-entity state. If you specifically wanted that one entity disabled, this is correct.