> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding the RollbackPro Dashboard for BigCommerce

> Walkthrough of the RollbackPro dashboard: store info, backup window, sync status, the three tab groups (Catalogue, Customer, Settings), per-entity counts and statuses, refresh and Help controls.

The RollbackPro dashboard is the at-a-glance health surface for your BigCommerce backup. It tells you which store you are looking at, when the most recent change was captured, whether real-time sync is currently active, and the count and status of every backed-up entity.

## Dashboard overview

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Dashboard1.png" alt="RollbackPro dashboard, top section" />

The dashboard is divided into four sections.

## 1. Section title and navigation

The header area shows the RollbackPro app name, a brief description of what the section does, and the navigation tabs across the top:

| Tab                | Use it for                                                                |
| ------------------ | ------------------------------------------------------------------------- |
| **Dashboard**      | This page; health overview                                                |
| **Restore Center** | Search for records, view versions, run rollbacks                          |
| **Change Logs**    | Restore activity audit and webhook log                                    |
| **Settings**       | Toggle real-time backup, take manual backups, configure scheduled backups |

## 2. Store and backup / sync information

| Field                           | What it shows                                                                                                  |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| **Store Name**                  | Name of your BigCommerce store                                                                                 |
| **Store Identifier**            | Store hash (e.g. `a1b2c3d4e5`)                                                                                 |
| **App Data Backup From**        | Date and time of the oldest order in the backup; effectively the earliest moment your backup data goes back to |
| **Most Recent Change Received** | Timestamp of the most recent change captured by real-time tracking                                             |
| **Sync Status**                 | Whether real-time sync is **Active** or **Paused** for the webhook-backed entities                             |

### Sync Status states

* **Active**, at least one entity has real-time backup enabled.
* **Paused**, all entities have real-time backup disabled (you can still take manual backups).

You can disable real-time sync for one or more entities from the **Settings** tab. Useful when you are doing a known-large bulk operation and want to avoid backup write amplification, or during a maintenance window.

## 3. Snapshot of backup section

This is where the backed-up entities are surfaced, grouped into three tab sections. Click between the tabs:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Dashboard2.png" alt="Three tab groups, Catalogue / Customer / Settings" />

### Catalogue Data tab

Shows the store catalogue backup data:

* Products
* Categories
* Brands
* Promotions (Automatic plus Coupon)
* Blog Posts (BigCommerce Storefront, Blog)

### Customer Data tab

Shows store customer backup data:

* Customers
* Orders (total of active, archived, and incomplete orders, including those with declined payment status)
* Coupons (BigCommerce Marketing, Coupon code, plus Marketing, Promotions, Coupon tab)
* Gift Certificates (BigCommerce Orders, Gift Certificates)

### Settings Data tab

Shows store-setting-related backup data:

* 301 Redirects (BigCommerce Settings, Domain, 301 Redirects)
* Channels
* Pages (Channels, Edit storefront settings, Web pages)
* Email Templates (Marketing, Transactional emails plus Marketing, Abandoned cart emails)

### Per-entity grid row

Each row in any tab shows:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Dashboard3.png" alt="Per-entity row layout" />

| Column            | What it shows                                           |
| ----------------- | ------------------------------------------------------- |
| **Entity**        | Name (e.g. Products)                                    |
| **Count**         | Item count plus version count of all tracked changes    |
| **Recent Change** | Last tracked change timestamp                           |
| **Status**        | Whether real-time backup sync is Active for that entity |
| **View button**   | Takes you to the Restore Center filtered to that entity |

### Refresh button

A **Refresh** button at the bottom of the section reloads the visible grid items so you see the latest counts and timestamps.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/vortexiq/vortex-apps/rollback-pro/images/Dashboard4.png" alt="Refresh button" />

## 4. Help button

A **Help** button in the top-right area opens the corresponding help article in the knowledge base for whichever screen you are currently on.

## What the dashboard is for, day to day

Three operational uses:

1. **Health check**, are all expected entities backing up cleanly? If a row shows Recent Change as unexpectedly stale, real-time sync may have been paused or webhook delivery may have hiccuped.
2. **Volume check**, do the counts match expectations? An order count that disagrees with BigCommerce's control panel by a small margin is normal because RollbackPro includes archived and incomplete orders. A wild discrepancy is worth investigating.
3. **Quick navigation to recovery**, click View on the entity row that needs attention and you land in the Restore Center pre-filtered.

## Common questions reading the dashboard

**Q. The order count differs from the BigCommerce dashboard.**
RollbackPro's order count includes active, incomplete, archived, and declined-payment orders. BigCommerce's main order list typically shows only active orders. Some discrepancy is expected.

**Q. Sync Status is Paused but I did not pause anything.**
Check Settings, every entity may have been disabled (intentionally or not). Sync Status reads Paused only when **all** entities have real-time backup disabled.

**Q. Recent Change is stuck on yesterday's date for an entity I edited today.**
Possible causes: real-time backup is disabled for that entity, BigCommerce webhook delivery is delayed, or the entity is one of the manual-backup-only ones (Brands, Coupons, Promotions, Blog Posts, 301 Redirects, Gift Certificates) and has not been manually backed up since the change. Check Settings for clarity.

**Q. The Pages count is higher than my BigCommerce dashboard shows.**
Expected. BigCommerce does not provide webhooks for deleted pages, so RollbackPro retains historic records (so you can restore them) even after deletion. The dashboard count therefore counts more pages than your control panel currently shows.

## Cross-links

* [Restore Center](/vortex-apps/rollback-pro/restore-center), the workflow surface for rollback.
* [Change Logs](/vortex-apps/rollback-pro/change-logs), the activity audit and webhook log.
* [Settings](/vortex-apps/rollback-pro/settings), real-time toggle per entity, manual backup, scheduled backups.
* [What we backup](/vortex-apps/rollback-pro/what-we-backup), field-level reference.
* [BigCommerce Nerve Centre tab](/integrations/connector-catalogue), KPIs that often drive a rollback decision.