> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQs

> Fix common problems with the extension, tests, publishing and reading your store.

## Extension and tests

> [accordion] The app says the extension isn't installed
>
> Install it in this Chrome, then reload the page. If you just updated it, reload too. Tests can't run in a phone browser.

> [accordion] The extension needs permission
>
> In **Run a test**, press **Allow in the extension** and accept on the page that opens. The card updates by itself.

> [accordion] An assistant was skipped
>
> You probably aren't signed in to it in this Chrome. Sign in, then run the test again.

> [accordion] Stop didn't work straight away
>
> A run stops after the question in progress. Anything it didn't reach is recorded as skipped.

## Content and publishing

> [accordion] I can't generate topics
>
> Check that **Your Chrome** says **Connected** in this browser. Then check your plan: Free has no content plans, and paid plans have a monthly limit.

> [accordion] A rewrite hasn't come back
>
> Rewrites usually take 2 to 3 minutes. After 15 minutes, the article's page offers **Try again**. Your draft is untouched.

> [accordion] Publishing is blocked by checks
>
> Fix what the page lists, or press **Publish anyway** at the top of the page.

> [accordion] An article has no View live link
>
> A scheduled or draft article has no page customers can reach. Use **Open in admin** instead.

## Store content

> [accordion] We could not open this just now
>
> Your store did not let the app read that item. Nothing has been changed. Try again in a minute, and email [support@vortexiq.ai](mailto:support@vortexiq.ai) if it keeps happening.

> [accordion] The Store list shows only published posts
>
> The app could not fully connect to your store, so it is reading what is public. Drafts and editing may not work. Email [support@vortexiq.ai](mailto:support@vortexiq.ai).

> [accordion] Can I undo image compression?
>
> No. **Update image** replaces the original in Shopify, and the app doesn't keep a copy.

## Numbers

> [accordion] Agent-ready says 0%
>
> A product counts when it is active and published to your online store. Check **Sales channels** on a product. If **Online Store** is on and it still counts as not reachable, contact support.

> [accordion] AI orders looks low
>
> It is an estimate from what Shopify records about each order, over the last 60 days. Many assistant visits show only in Google Analytics.

> [accordion] AI visits shows a dash
>
> Connect Google Analytics in **Settings**.

## Still stuck?

Email [support@vortexiq.ai](mailto:support@vortexiq.ai) with your store's name and what you were doing.


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